Agile Coach [T500-19439]

About Delta Tech Hub:

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Why join?

• Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on initiatives with a significant impact on business outcomes and customer experience.
• Deepen your knowledge by taking part in multifaceted learning and development programs exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
• Collaborate with research, innovation and IP co-development partners.
• Immerse yourself in an employee-centric culture.
• Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
• Avail a full range of benefits that support you and your family: Insurance, Commute, Meals, Retirement, and Special Travel opportunities.
• Avail a full range of benefits that support you and your family: Insurance, Commute, Meals, Retirement, and special travel opportunities.

Key Responsibilities:

• Coaching for Product Excellence:

  Provide strategic coaching and mentorship to product teams, enabling them to adopt Agile practices and achieve self-sustainability in product management, value delivery, and cross-functional collaboration.

• Fostering Product Leadership Growth:

  Partner with Program Managers, Scrum Masters, Product Managers, and Product Owners to refine their leadership capabilities and align their practices with Agile and product-focused principles, driving organizational success.

• Enhancing Predictive Capabilities:

  Guide product teams in refining estimation, capacity planning, and forecasting methods to achieve alignment with product goals and outcomes.

• Training on Agile Ecosystem:

  Conduct specialized training sessions on Agile methodologies such as Scrum, Kanban, and Lean, tailoring them to the needs of product teams within Delta’s Agile Ecosystem.

• Workshops & Enablement:

  Lead engaging workshops to strengthen capabilities in Agile development and product management, focusing on principles, practices, and tools enablement.

• Communities of Practice:

  Foster collaboration and knowledge sharing by promoting and sustaining Communities of Practice (CoP) focused on product management and Agile principles.

• Governance Dashboards:

  Work with the Power BI reporting team to develop enterprise-level governance dashboards for insightful product reporting and decision-making.

• Support for Tools Integration:

  Collaborate closely with the Tool Admin team to address support requests, ensuring seamless integration and operation of tools like Agility, ServiceNow, Aha, and Smart sheets across the product landscape.

• Technical Tools Support:

  Assist the Tool Admin team with addressing support requests, troubleshooting issues, and ensuring smooth operations to support enterprise-wide product and Agile ecosystem initiatives.

• Adaptability in Roles:

  Showcase flexibility by stepping into various roles to support organizational needs during the Product Transformation journey.

What you need to succeed (Minimum Qualification):

• Bachelor’s degree in computer science, Information Systems or related technical field is required.
• Strong expertise in Agile implementation and/or product management practices.
• Proficiency in Application Lifecycle Management (ALM) and Agile tools like JIRA, Digital.ai Agility, and Power BI for product reporting.
• Knowledge of AWS and Software Development Life Cycle (SDLC).
• Collaborative mindset with exceptional coaching, mentoring, and facilitation skills.
• Ability to work flexible hours overlapping with US time zones.

What will give you a competitive edge (Preferred Qualifications):

• 4–5 years of experience in Software Delivery, with at least 2–3 years in Agile coaching and/or Product Coaching within a medium-sized organization.
• Proven success in coaching teams transitioning from traditional delivery methods to Agile and/ or product practices.
• Deep knowledge of Agile frameworks (Scrum, Kanban, Lean, etc.) and hands-on experience with Agile tools.
• Professional certifications such as Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), or SAFe Product Owner/Product Manager (POPM).
• Passion for fostering a culture of continuous improvement and delivering exceptional product outcomes.