ITSM Team is seeking a candidate who would be willing to take the opportunity to administer, operate and develop ITOM suite of products supporting entire DN organization with the main focus on the Service Management application, and related automations.The Advanced Applications Programming Analyst works using computer-based information systems, uses ITSM related software applications and computer hardware. Designs, administers, develops, and maintains technology products. May work with any business, or organization that uses ITSM technology, and cooperates directly with internal resources, as well as vendors as primary providers of the solutions. Is expected to work with minimum guidance and use in-depth knowledge of Service management solutions and basic knowledge of related ITSM Suite technologies, while using best practices and knowledge of internal or external business issues to improve products/services or processes.
Responsibilities
You are responsible for (but not limited to)
- Administration, operation and development of for the ITOM suite of products with main focus on automation, integration and orchestration of IT processes including:
- Desing and scheduling of any automation flow to be integrated with ITSM tools and/or with other applications.
- Design, and development of the new case exchange integrations between ITSM toolset and 3 rd party application(s). Enhancement of existing integrations.
- Configuration of the central application server (high availability), external RAS, Self Service Portal, Workflow designer, RPA recorder, RPA Robot, AutoPass License Server (High availability)
- Health check of the application, quarterly upgrade of application, RAS, AutoPass License Server, Workflow designer, RPA recorder, RPA Robot, Self Service portal and for yearly application certificate renewal.
- Solving complex problems while preserving the integrity of the ITSM toolset.
- Continual service enhancements, while improving of effectiveness of services and decreasing of failures.
- Organizing information by studying, analyzing, interpreting, and classifying data.
- Consultations and collaboration with other technical roles, mainly with solution architects, solution owners or service owners.
- Point person for ongoing quality for customer specific or project documentation, known error documentation, knowledge base within area of responsibility.
- Providing stakeholders, business and associates with information on design and overall solution in clear and understandable manner.
- Creation and maintenance of technical documentation.
- Documenting all system changes and revisions, provisioning evidence as per audit requirements.
- Establishing and revisioning of the database by conferring with analysts and programmers to code and retrieve data.
- Maintaining strict confidentially within the tools.
- Using sound judgement when making changes related to elevated administrative access.
- Support business requirements for new technology as approved by ITSM leadership.
Qualifications
QUALIFICATIONS
- Professional education in Computer Science, Information Technology or Electrical is plus.
- 3+ years of experience with the automation flow design, development and troubleshooting and related automation application maintenance and operations.
- Agile/Scrum master and ITIL certification is a plus
- Able to communicate in English language (speak, read, write) is a must.
Required Qualifications
- Proven experience with automation, integrations and orchestration of IT process it’s a must.
- Experience in implementing and configuring automation applications.
- Knowledge of mutual SSL authentication for automation application.
- Skilled in using PowerShell, SSH commands, Rest API, SOAP API.
- RPA / Hashi Corp Vault knowledge is plus.
- Experience in the development of the Service management tool is desired.
- Experience in compiling the Power BI reports is plus.
- Knowledge of XML, Jython/Python, Java, Networking, database, cluster concepts.
- Knowledge of SSH, PowerShell, SNMP, ICMP, Web Servers, Application Servers
- Knowledge of Discovery Packages and Adapter Development.
- HP Connect IT Knowledge (Preferable)
- Experienced in applying the application patches or hot fixes.
- Proven experience with Root cause analyses and application troubleshooting.
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
About Us
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
- To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
