Administrative Assistant

Greetings from LG Home Comfort..!

Job Title - Administrative Support

Job Description

Position: Administrative Assistant

Location: Mumbai, India (supporting Canada-based operations)
Employment Type: Full-time

Company Description :

L.G. Home Comfort (LGHC) is a Canadian HVAC company that was established in 2017. With a family-run approach, LGHC extends that level of delicate touch to its customers and treats every home we walk into as if it were our own.

We started our Indian division, Knockout Agency in April 2024 to support our North American operations. It is located in the Boomerang Tower, Chandivali, Mumbai.

Our India team works closely with the Canadian Sales, Inside Sales, and Outside Sales teams to ensure smooth operations, accurate documentation, and exceptional customer service.

Role Overview

As a Administrative Assistant, you will provide back-office and operational support to our Canada-based teams. You will manage customer applications, process rebates, prepare quotations and invoices, and ensure accurate scheduling in CRM platforms like Salesforce and Service Titan.

Key Responsibilities

• Application Management:
• File and track rebate applications.
• Work on incomplete applications to ensure all required documents are in place.
• Handle POST assessment rebate processes.
• Sales & Quotation Support:
• Prepare accurate quotations for customers.
• Create and process invoices.
• Manage purchase orders efficiently.
• CRM Operations:
• Update and maintain records in Salesforce and Service Titan.
• Reschedule appointments and jobs in Service Titan when needed.
• Ensure all customer data and sales records are accurate and up to date.
• Team Coordination:
• Collaborate with Sales Reps, Inside Sales, and Outside Sales teams in Canada.
• Provide timely updates and reports on task progress.

Requirements

• Proven experience in administrative or CRM-based roles (Salesforce and/or Service Titan experience preferred).
• Strong communication skills in English (written & verbal).
• High attention to detail and accuracy in data entry and documentation.
• Ability to work in a fast-paced, deadline-driven environment.
• Proficiency in MS Office (Excel, Word, Outlook).
• Willingness to work in a shift aligned with Canadian working hours.

Why Join Us?

• Work with an International Team: Collaborate daily with our Canadian counterparts and gain global exposure.
• Cutting-Edge Tools: Get hands-on experience with top CRM platforms like Salesforce and Service Titan, boosting your technical skillset.
• Career Growth Opportunities: We believe in internal growth—high performers are recognized, rewarded, and given opportunities to advance.
• Structured Training & Support: Receive thorough onboarding and continuous learning from industry experts.
• Impactful Role: Your work directly supports sales teams, improves customer satisfaction, and contributes to company growth.
• Professional Work Environment: Be part of a collaborative, supportive, and process-driven workplace.

• Shift Days: Rotational – 5 working days with 2 days off (not fixed).
• Shift Timings: Primarily night shifts. However, timings may vary based on business requirements.

Thanks & Regards

Human Resources - Sharda Ganesh

740027855

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Application Question(s):

• This is work from office job for Night Shift @ Powai location . Are you comfortable ?
• Total years of relevant experience
• Current CTC and Take home salary
• Expected CTC and Take home salary
• Are you ready to join us on immediate basis ? / If not please mention your notice period
• where do you stay in Mumbai ?

Location:

• Mumbai, Maharashtra (Required)

Work Location: In person