BPO / International Voice Process

You are being offered a position as a Customer Service Representative for the Indian Branch of our company. Your role will involve handling customer inquiries through calls, emails, and chats related to HVAC products and services. In addition, you will be responsible for managing orders, providing technical support, resolving issues, and updating customer information in the CRM system. To excel in this role, you must possess excellent verbal and written communication skills, the ability to handle customer complaints professionally, familiarity with HVAC products and basic computer skills. You should also be willing to work in shifts, including evenings and weekends. The ideal candidate will be a graduate with experience in customer service and a background in BPO. The job is located in Chandivali, Powai, and the working days are Monday to Friday. Immediate joining is required, so the notice period should be considered. The position is full-time and permanent, offering benefits such as paid sick time and paid time off. If you are interested in this opportunity, please be prepared to work on rotational shifts, travel to the Powai location, join immediately, and have experience in handling international clients in the BPO industry. Fluency in English is required, while proficiency in Hindi is preferred. For further details or to speak with the employer, please reach out to Human Resources at +91 7400278555.,