Account Manager

Teamified

About the Role:

Account Manager

Key Responsibilities:

• Serve as the primary point of contact for assigned client accounts.
  

• Build and maintain strong, trusted relationships with clients, key stakeholders, and decision-makers.
  

• Understand client needs and objectives to ensure timely and successful delivery of tailored solutions.
  

• Upsell relevant products and services to existing clients to enhance business value.
  

• Develop new business opportunities within existing accounts and identify areas for improvement.
  

• Forecast key account metrics and maintain accurate reporting on account status.
  

• Communicate progress on monthly and quarterly initiatives to both internal teams and external stakeholders.
  

• Prepare and deliver comprehensive reports on account performance and health.
  

• Work closely with the Sales Team to uncover and pursue growth opportunities.
  

• Proactively manage client requests, concerns, and escalations, ensuring resolution and satisfaction.
  

• Drive client and staff retention strategies to foster organic growth and long-term partnerships.
  

Qualifications:

• Minimum of 3 years of experience in account management, customer success, or a similar client-facing role.
  

• Strong background in project management; experience in recruitment is a plus.
  

• Proven ability to manage multiple accounts and projects simultaneously.
  

• Excellent communication, negotiation, and interpersonal skills.
  

• Strong analytical and problem-solving abilities.
  

• Comfortable with CRM tools and data reporting platforms.
  

Benefits:

• Flexibility in work hours and location, with a focus on managing energy rather than time.
• Access to online learning platforms and a budget for professional development
• A collaborative, no-silos environment, encouraging learning and growth across teams
• A dynamic social culture with team lunches, social events, and opportunities for creative input
• Leave Benefits

Apply now!