Account Manager- E-commerce (Saas)

vFulfill

2019, we’ve been empowering global eCommerce entrepreneurs to discover and source

winning products, automate operations, and launch successful COD dropshipping and micro-

D2C brands in India.

Our mission is simple yet ambitious: to make branded eCommerce in India hassle-free. By

eliminating operational headaches, we let our clients focus on what they do best — growing

their businesses.

But what truly sets us apart? Our people. We’re a lean, driven team of 30+ technologists,

eCommerce enthusiasts, and operations wizards who believe in the power of AI to

revolutionize the way businesses are built.

At vFulfill, we’ve built a culture where we work hard, support each other, and genuinely enjoy

what we do. We celebrate creativity, tackle challenges as a team, and never say no to a good

laugh (or a great potluck). Pro tip: come hungry, because your teammates cook like they

code — exceptionally well.

Here, you’re not just joining a company — you’re becoming part of a family that’s shaping the

future of eCommerce in India. Together, we’ll create impact, embrace challenges, and build

something extraordinary (with a side of amazing food).

About the Position:

• Role: Account Manager

• Domain Expertise: Customer Growth

• Location: Splendor Spectrum One, 4th Floor, Sector 58, Gurugram, Haryana 122102

Job Summary:

Account Manager

In this role, you’ll work closely with eCommerce entrepreneurs and D2C brand owners

worldwide to help them scale their businesses. Your primary responsibilities will include

ensuring high levels of customer satisfaction, reducing churn, and driving revenue growth

through onboarding, customer support, and strategic upselling initiatives.

Key Responsibilities:

● Onboard and train customers on effectively using the vFulfill app.

● Address and resolve customer inquiries and escalations promptly.

● Develop and execute strategies to drive conversions, improve retention, and boost

upselling opportunities.

● Encourage sourcing requests for products from India and China to expand customer

offerings.

● Track key performance metrics, including conversion rate, CSAT (Customer

Satisfaction Score), churn rate, order volume, revenue growth, and profit margins.

● Communicate platform updates and train customers on new features or changes.

● Suggest innovative products to help customers diversify their portfolios.

● Stay updated on industry trends and competitor activities to identify growth

opportunities.

Qualifications:

● Education: Bachelor’s degree in any field.

● Experience: 2+ years of experience in Customer Success and Account

Management, preferably in e-commerce, SaaS, or technology solutions.

Skills/Requirements:

● Experience in managing and personalizing customer experiences.

● Collaboration skills, with the ability to motivate and work well with others.

● Excellent communication and presentation skills, with the ability to multi-task and

manage multiple projects efficiently.

● Detail-oriented and focused on achieving strategic goals.

● Proactive mindset with a passion for customer success.