At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. In recruitment and talent acquisition at PwC, you will focus on attracting and selecting top talent to join the organisation. You will play a crucial role in identifying and hiring individuals who align with PwC's values and contribute to its success.Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
- Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
- Develop skills outside your comfort zone, and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the xAC Global Talent Acquisition team, you'll help shape how we support hiring across seven countries within our Acceleration Centers (ACs). We're looking for a strategic Operations Talent Acquisition Manager — someone who thrives in complexity and enjoys creating clarity, structure, and consistency in a fast-paced environments. In this role, you’ll lead efforts that improve processes, elevate experiences and help us meet our hiring targets.You’ll work at the intersection of technology, process, and people — delivering training, helping drive the strategy, adoption and continued usage of our tech platforms like Workday and Phenom, and leading key initiatives that support our inclusive, tech-powered hiring strategy.
Responsibilities
As a Talent Acquisition Operations Manager, you’ll focus on delivering impactful operational support to drive hiring success across xAC. You will:
- Lead and contribute to special projects that drive transformation and strategic alignment, including efforts like Global Job Architecture, our Skills journey, new AC setup (Project Tango), the Talent Framework, and organization design changes.
- Develop and deliver training for TA — creating materials and sessions that help teams get the most from our tools.
- Manage and evolve our assessment approach, make sure documentation is maintained, integrations are optimized, and data informs future decisions — in collaboration with GPT and BAO.
- Conduct Workday security audits related to role assignment and special access.
- Help maintain a centralized Team Roster to support effective hiring target delivery across geographies.
- Build and maintain SOPs, QRCs, and the TA SharePoint site, ensuring documentation is consistent, accessible, and up to date.
- Lead audit and compliance readiness, working with internal stakeholders (QMSE, Internal Audit, E&C, Tech) along with our territory AC TA Leadership team to uphold governance and data integrity.
- Support our metrics and insights work — overseeing dashboards (e.g., LinkedIn contract metrics), recruiter scorecards, and reporting frameworks that reflect meaningful KPIs.
- Champion operational excellence across key platforms and processes — including Workday, Phenom, sourcing channels, and centralized requisition creation.
- Help operationalize channel management strategies to support recruiter adoption and results.
- Own and deliver the monthly xAC TA newsletter — curating content that informs, aligns, and connects teams.
What You Have
- Comfort with systems and platforms — particularly Workday, Phenom, Microsoft tools (Excel, PowerPoint, SharePoint), and data dashboards.
- Strong project management skills and the ability to prioritize across multiple workstreams.
- An eye for process improvement — with the curiosity to ask why and the mindset to iterate.
What Sets You Apart
- Experience working in operations within a talent acquisition or HR function — especially across global or matrixed environments.
