Job
Description
Heads Up For Tails is a one-stop pet product's brand with its paw-prints across India. We design, manufacture, and customize high quality and functional pet products to improve the quality of your pet's life and make pet parenting delightful. We were founded with the sole aim of making the lives of all pet companions better and on the strong belief that pets are family. By offering products and services that make pets more comfortable, healthier, and happier, we hope to strengthen the bond between pet and parent. With a firm belief in safety, innovation, and empathy, we create and curate a range of relevant pet products and services. We are constantly adding to our inventory of products and services to provide parents with a holistic pet care experience and hope to become rock solid partners in each family's pet parenting journey. We have over 1200+ employees spread across the country; with 220+ in our headquarters in Gurgaon. We have been awarded the Brand of the Year Award three times (2017, 2019 and 2021), most recently awarded at Homburg Palace, Vienna. We have been certified as a Great Place to Work 2022 by Great Place to Work Institute, India. You will be primarily custodian of the Retail sales and operational success and continuance of the HUFT Brand experience at the Stores. This role will report into the Business Head. Responsible for overall P&L and success of the Retail (Offline) vertical of Petcare Business. Responsibilities include: - Responsible for overall Business Plan and Expansion of Retail Business - Store Expansion - COCO, COFO, FOFO, as applicable in alignment with the Business Plan to achieve defined ROI/IRR - Budgeting and overseeing P&L for ensuring achievement of Cost, Expense and Profitability KPIs - People & Team Development, Engagement, and overall Employee Satisfaction at Retail Business Level in alignment with the HR Team - Creating a go-to-market strategy for all new city launches and drive campaigns to kick off sales - Engage and motivate the team members towards target achievement, customer centricity, and better performance, utilizing existing Engagement and RR platforms of the org, and work towards building a motivated team at all stores - Track and analyze Stores and Team members performances on a daily basis and execute measures to enhance performance - includes driving training initiatives with the LD team, individual coaching and mentoring - Define SOPs and drive implementation - Creating strong relationships with key client stakeholders at both senior and mid-management levels - Identifying and solving team and customers issues strategically - Requires working for 6 days a week - Liaise with Sourcing / Product / Customer Service team to share feedback on products and process as and when needed - Pricing, Promotions, Marketing to drive Growth for Retail Stores (Existing and New Stores) and applicable verticals, i.e. Retail Products, Services, Pet Grooming, Vet Care, Events, etc. in coordination with specific Function Leads Minimum Qualifications, Skills, and Competencies required for this role are: - 12-15 Years experience in Retail - MBA in Sales & Marketing/Retail/General Management from a Tier 1 Institute (Preferred) - Effective & Impactful Communication (Written & Verbal) - Negotiation Skills - Team player - experience in working coordination with multiple functions - Should be a Pet Lover (preferably a Pet Parent) and comfortable with Pets - Ambiguity handling - Leadership Ability to Mentor, Motivate and Coach to Inspire Results - Time Management, Delegation and Decision Making Heads Up For Tails is the single largest organized leader in the growing pet care industry in India, a market that's estimated to reach INR 5475 crores by 2025. With an omni-channel network of manufacturing, retail, e-commerce, and distribution, Heads Up For Tails can offer you a dynamic and ambitious work environment where you can leverage your experiences and skills to solve exciting, complex problems. We offer you a culture that thrives on ownership and initiative, where people who are excited about taking the path less traveled will thrive and succeed.,
