Customer Relationship Manager

Role & responsibilities Build and manage 1-on-1 relationships with a portfolio of assigned top customers. Conduct welcome calls and create personalized pet profiles including breed, needs, preferences, health conditions, birthdays, etc. Provide tailored product advice , grooming reminders, package nudges, and timely updates. Coordinate across departments to resolve issues swiftly and smoothly . Track every customer interaction using the internal CRM systemensuring continuity and personalized experiences. Plan and manage gifting and milestone touches (pet birthdays, adoption anniversaries, etc.). Gather feedback, understand emerging needs, and share insights to help refine product and service offerings. Help turn customers into brand advocates through meaningful experiences and conversations. Be the voice of HUFT in every message, call, or recommendationempathetic, expert, and always helpful. Preferred candidate profile 2–5 years of experience in a customer-facing, relationship-based role. Fluency in English (Hindi and regional languages a plus). Passion for pets and empathy toward pet parents is non-negotiable . Comfort with basic tech tools—CRM systems, dashboards, Google Sheets.