About the Role The Retail Marketing Manager will play a pivotal role in driving sales, building brand awareness, and deepening customer engagement within our retail environments. You’ll lead the charge in developing and executing strategic marketing plans across in-store, regional, digital, and hyperlocal channels, working closely with internal teams and external partners to bring our brand to life—store by store, city by city. Key Responsibilities 1. Strategy & Planning Develop and implement integrated marketing strategies tailored to retail needs and business goals. Conceptualize and lead local/regional campaigns to drive footfall and customer engagement. Build annual retail marketing calendars in alignment with national brand plans. 2. Driving Sales & Revenue Execute in-store and omnichannel campaigns designed to boost sales and customer loyalty. Leverage data and customer insights to optimize campaign effectiveness and conversion. 3. Community Engagement & Events Plan and execute compelling events (e.g., adoption drives, seasonal celebrations, workshops) that build community, create buzz, and drive meaningful connections. Foster local partnerships with influencers, shelters, RWAs, and communities. 4. Campaign Management Lead end-to-end execution of digital and in-store promotions, ensuring alignment with brand identity and business objectives. Oversee creation of POSM, VM displays, and experiential setups. 5. Data, Insights & Budgeting Monitor campaign performance, analyze sales uplift, and derive actionable insights. Manage budgets effectively, ensuring efficient allocation across media and initiatives. 6. Cross-functional Collaboration Work closely with retail ops, merchandising, sales, design, and digital teams to ensure seamless execution. Coordinate with agency partners for creative, media, and PR needs. 7. Innovation & Trendspotting Stay updated on industry trends, consumer behavior, and emerging marketing tools to bring innovation to your work. Skills & Qualifications Bachelor's degree in Marketing, Business, Communications, or a related field. 6+ years of relevant experience in retail marketing—preferably in lifestyle, fashion, FMCG, or pet care industries. Strong understanding of local/regional marketing, retail dynamics, and consumer behavior. Excellent project management and organizational skills with a sharp eye for detail. A flair for creativity, with a practical approach to execution. Proficient in marketing platforms and tools (CRM, email, analytics, SEO/SEM, digital ads, social media). Comfortable working in a fast-paced, collaborative environment with a willingness to travel. Experience in data analytics and report creation to analyse customer cohorts and plan targeted campaigns to drive footfalls Show more Show less

Designation - Retail / Senior Sales Associate Position Summary The Senior Store Associate is responsible for managing store operations in the absence of the assistant or store manager. Key duties include driving sales, providing excellent customer service, and maintaining store security. They serve as a brand representative, promote customer loyalty, and help customers with product selection. The role also involves meeting sales goals, delivering effective sales presentations, and supporting store objectives. The Senior Store Associate may take on additional responsibilities as assigned by management. Responsibilities Maintain outstanding store condition and visual merchandising standards Maintain a fully stocked store As certain customers needs and wants Recommend and display items that match customer needs Welcome and greet customers Manage point-of-sale processes Actively involved in the receiving of new shipments and checking inventory Keep up to date with product information Accurately describe product features and benefits Follow all companies’ policies and procedures Qualifications, Skills and Competencies Proven working experience in retail sales Basic understanding of sales principles and customer service practices Excellent Communication Skills Customer service focused Animal Lover Preferred What Heads Up For Tails Can Offer You: With an omni-channel network of manufacturing, retail, e-commerce and distribution, Heads Up For Tails can offer you a dynamic and ambitious work environment where you can leverage your experiences and skills to solve exciting, complex problems. We offer you a culture that thrives on ownership and initiative, where people who are excited about taking the path less traveled will thrive and succeed

Role & responsibilities Build and manage 1-on-1 relationships with a portfolio of assigned top customers. Conduct welcome calls and create personalized pet profiles including breed, needs, preferences, health conditions, birthdays, etc. Provide tailored product advice , grooming reminders, package nudges, and timely updates. Coordinate across departments to resolve issues swiftly and smoothly . Track every customer interaction using the internal CRM systemensuring continuity and personalized experiences. Plan and manage gifting and milestone touches (pet birthdays, adoption anniversaries, etc.). Gather feedback, understand emerging needs, and share insights to help refine product and service offerings. Help turn customers into brand advocates through meaningful experiences and conversations. Be the voice of HUFT in every message, call, or recommendationempathetic, expert, and always helpful. Preferred candidate profile 2–5 years of experience in a customer-facing, relationship-based role. Fluency in English (Hindi and regional languages a plus). Passion for pets and empathy toward pet parents is non-negotiable . Comfort with basic tech tools—CRM systems, dashboards, Google Sheets.

About Us Heads Up For Tails is a one-stop pet product's brand with its paw-prints across India. We design,manufacture, and customize high quality and functional pet products to improve the quality of your pet'slife and make pet parenting delightful. We were founded with the sole aim of making the lives of all pet companions better and on the strongbelief that pets are family. By offering products and services that make pets more comfortable, healthier,and happier, we hope to strengthen the bond between pet and parent. With a firm belief in safety, innovation, and empathy, we create and curate a range of relevant petproducts and services. We are constantly adding to our inventory of products and services to provideparents with a holistic pet care experience and hope to become rock solid partners in each family’s petparenting journey. We have over 1200+ employees spread across the country; with 220+ in our headquarters in Gurgaon. Wehave been awarded the ‘Brand of the Year’ Award three times (2017, 2019 and 2021), most recentlyawarded at Homburg Palace, Vienna. We have been certified as a Great Place to Work 2022 by Great Placeto Work Institute, India. Position Summary The Retail Sales associate is responsible for all activities at the store. His/her job description entails ensuring maximum sales by the store as well as excellent customer service in helping customers locate, select, and purchase products. He/she serves as the company brand representative, upholding the highest standards in carrying out daily functions. The Senior Store associate’s role involves providing exceptional customer care and achieving sales goals to ensure the store’s objectives on sales and profits are met. He/she is expected to take on higher responsibilities that may be assigned by the manager or assistant manager within the store. With such employers, the purpose of the senior store associate’s role may include generating sales to surpass personal sales goals, as well as effectively promoting the company’s programs. The associate should be well trained to be able to give effective sales presentations and build rewarding relationships with customers. The duties of the Retail Associate also involve promoting customer loyalty and giving each customer the best service they have ever got. Responsibilities Ensure high levels of customer satisfaction through excellent sales service Maintain outstanding store condition and visual merchandising standards Maintain a fully stocked store Ascertain customers’ needs and wants Recommend and display items that match customer needs Welcome and greet customers Manage point-of-sale processes Actively involved in the receiving of new shipments and checking inventory Keep u to date with product information Accurately describe product features and benefits Follow all companies’ policies and procedures Minimum Qualifications, Skills and Competencies Basic understanding of sales principles and customer service practices Excellent Communication Skills Customer service focused Animal Lover Preferred What Heads Up For Tails Can Offer You: Heads Up For Tails is the single largest organized leader in the growing pet care industry in India, a market thats estimated to reach INR 5475 crores by 2025. With an omni-channel network of manufacturing, retail, e-commerce and distribution, Heads Up For Tails can offer you a dynamic and ambitious work environment where you can leverage your experiences and skills to solve exciting, complex problems. We offer you a culture that thrives on ownership and initiative, where people who are excited about taking the path less travelled will thrive and succeed.

About Us Heads Up For Tails is a one-stop pet product's brand with its paw-prints across India. We design,manufacture, and customize high quality and functional pet products to improve the quality of your pet'slife and make pet parenting delightful. We were founded with the sole aim of making the lives of all pet companions better and on the strongbelief that pets are family. By offering products and services that make pets more comfortable, healthier,and happier, we hope to strengthen the bond between pet and parent. With a firm belief in safety, innovation, and empathy, we create and curate a range of relevant petproducts and services. We are constantly adding to our inventory of products and services to provideparents with a holistic pet care experience and hope to become rock solid partners in each family’s petparenting journey. We have over 1200+ employees spread across the country; with 220+ in our headquarters in Gurgaon. Wehave been awarded the ‘Brand of the Year’ Award three times (2017, 2019 and 2021), most recentlyawarded at Homburg Palace, Vienna. We have been certified as a Great Place to Work 2022 by Great Placeto Work Institute, India. Position Summary We’re looking for a sharp, versatile writer who can bring ideas to life across formats, from product packaging to punchy campaign taglines. This role is key to delivering smart, engaging content that connects with our audience and reflects our brand’s voice across channels. If you’re quick with ideas, detail-oriented with words, and excited to work on diverse content tasks, we’d love to have you on board. We’re looking for a sharp, versatile writer who can bring ideas to life across formats, from product. Responsibilities Write clear, compelling content for ads, packaging, in-store displays, video scripts, product launches, blogs, and more, always with the target audience in mind. Craft memorable slogans, taglines, and headlines that stand out and communicate value. Turn briefs into engaging, on-brand copy across a wide range of mediums. Collaborate with designers, brand leads, and fellow writers to deliver strong, cohesive creative work. Balance multiple projects with care, maintaining quality while meeting timelines. Stay curious about trends, customer insights, and the evolving pet care space to keep ideas fresh. Write clear, compelling content for ads, packaging, in-store displays, video scripts, product launch. Minimum Qualifications, Skills and Competencies 2+ of experience in writing, with a strong track record of producing compelling content in both short-form and long-form formats. Proficiency in proofreading and editing, ensuring accuracy and consistency in all written materials. Demonstrated creativity and innovation in writing, as evidenced by a portfolio showcasing a range of engaging and impactful projects. Comfort working with various writing styles and formats, adapting to the needs of different projects and audiences. Ability to thrive in a dynamic, fast-paced environment, managing multiple tasks and deadlines effectively. Strong collaboration skills, with a willingness to contribute ideas and work closely with team members to achieve shared goals. An animal lover is a plus! What Heads Up For Tails Can Offer You: Heads Up For Tails is the single largest organized leader in the growing pet care industry in India, a market thats estimated to reach INR 5475 crores by 2025. With an omni-channel network of manufacturing, retail, e-commerce and distribution, Heads Up For Tails can offer you a dynamic and ambitious work environment where you can leverage your experiences and skills to solve exciting, complex problems. We offer you a culture that thrives on ownership and initiative, where people who are excited about taking the path less travelled will thrive and succeed.

About Us Heads Up For Tails is a one-stop pet product's brand with its paw-prints across India. We design,manufacture, and customize high quality and functional pet products to improve the quality of your pet'slife and make pet parenting delightful. We were founded with the sole aim of making the lives of all pet companions better and on the strongbelief that pets are family. By offering products and services that make pets more comfortable, healthier,and happier, we hope to strengthen the bond between pet and parent. With a firm belief in safety, innovation, and empathy, we create and curate a range of relevant petproducts and services. We are constantly adding to our inventory of products and services to provideparents with a holistic pet care experience and hope to become rock solid partners in each family’s petparenting journey. We have over 1200+ employees spread across the country; with 220+ in our headquarters in Gurgaon. Wehave been awarded the ‘Brand of the Year’ Award three times (2017, 2019 and 2021), most recentlyawarded at Homburg Palace, Vienna. We have been certified as a Great Place to Work 2022 by Great Placeto Work Institute, India. Position Summary At Heads Up For Tails, we see editing as visual storytelling that engages, informs, and inspires. We are looking for a highly creative editor who can take footage and create visual stories for both ads and social media. Our ideal candidate will have expert knowledge of current editing software’s like davinici resolve, premiere pro, after effects and blender, and be skilled with every step of the filmmaking process from concept to the final deliverable. Collaborating with multiple teams at our company, the editor should be able to take direction from written or spoken ideas and convert them into video deliverables. Responsibilities Create engaging visual designs for retail environments, events, and print materials that align with our brand identity and marketing objectives Collaborate, brainstorm, and strategize with multiple teams for a wide range of video materials, communication, gifs and marketing materials. Obtain input from management, ensuring the deliverable meets organizational standards and brand expectations, express ideas accurately, and represent the company or client appropriately. Work independently and cooperatively on multiple projects with the marketing team, meeting deadlines and scheduling project implementation based on workload, which may include five or more simultaneous projects. Examine existing processes, identifying flaws and creating solutions to improve video content. Update and maintain internal databases of videos. The ability to multitask is preferred. Adapt existing digital designs for offline applications, ensuring brand consistency between online and offline presence Stay informed about retail design trends and print production techniques to optimize creative outputs Minimum Qualifications, Skills and Competencies 2+ years of work experience as a Video Editor and Image Editor. Proficiency with Premiere Pro, After Effects, and Photoshop; knowledge of DaVinci Resolve is an added advantage. Strong knowledge of motion graphics, including typography, shape animation, and masking. Open to give and receive constructive criticism. Effective time management skills and the ability to meet deadlines. Agency background is an added advantage. What Heads Up For Tails Can Offer You: Heads Up For Tails is the single largest organized leader in the growing pet care industry in India, a market thats estimated to reach INR 5475 crores by 2025. With an omni-channel network of manufacturing, retail, e-commerce and distribution, Heads Up For Tails can offer you a dynamic and ambitious work environment where you can leverage your experiences and skills to solve exciting, complex problems. We offer you a culture that thrives on ownership and initiative, where people who are excited about taking the path less travelled will thrive and succeed.

About Us Heads Up For Tails is a one-stop pet product's brand with its paw-prints across India. We design,manufacture, and customize high quality and functional pet products to improve the quality of your pet'slife and make pet parenting delightful. We were founded with the sole aim of making the lives of all pet companions better and on the strongbelief that pets are family. By offering products and services that make pets more comfortable, healthier,and happier, we hope to strengthen the bond between pet and parent. With a firm belief in safety, innovation, and empathy, we create and curate a range of relevant petproducts and services. We are constantly adding to our inventory of products and services to provideparents with a holistic pet care experience and hope to become rock solid partners in each family’s petparenting journey. We have over 1200+ employees spread across the country; with 220+ in our headquarters in Gurgaon. Wehave been awarded the ‘Brand of the Year’ Award three times (2017, 2019 and 2021), most recentlyawarded at Homburg Palace, Vienna. We have been certified as a Great Place to Work 2022 by Great Placeto Work Institute, India. Position Summary At Heads Up For Tails, we're seeking a creative Junior Designer to focus on our retail marketing and offline creative needs. This role will be instrumental in developing cohesive visual storytelling across physical touchpoints including events, store materials, branding elements, billboards, flyers, and print collateral. The ideal candidate will excel at creating strong, replicable templates that maintain design synergy across multiple channels and verticals. Responsibilities Create engaging visual designs for retail environments, events, and print materials that align with our brand identity and marketing objectives Develop and maintain a library of versatile templates that can be efficiently adapted across various offline marketing channels. Collaborate with marketing and retail teams to understand project requirements and translate concepts into compelling visual solutions Ensure design consistency and brand cohesion across all offline touchpoints, from in-store displays to promotional materials Produce print-ready files for various formats including signage, packaging, brochures, and promotional materials Manage multiple design projects simultaneously while adhering to deadlines and quality standards Contribute creative ideas during brainstorming sessions to enhance our visual presence in physical spaces Organize and maintain digital assets for easy retrieval and consistent application Minimum Qualifications, Skills and Competencies 1+ years of experience in graphic design with a focus on retail, event, or print materials Strong portfolio demonstrating versatility in offline marketing design Proficiency in Adobe Creative Suite (particularly Photoshop, Illustrator, and InDesign) Understanding of print production processes, file preparation, and material specifications Excellent eye for layout, typography, and visual hierarchy in physical marketing materials Ability to create scalable design systems and templates that maintain visual consistency Strong attention to detail and quality control when preparing files for production Good time management skills with ability to prioritize multiple projects Knowledge of Canva for quick template creation and adaptation is beneficial Knowledge of the pet industry is advantageous but not required What Heads Up For Tails Can Offer You: Heads Up For Tails is the single largest organized leader in the growing pet care industry in India, a market thats estimated to reach INR 5475 crores by 2025. With an omni-channel network of manufacturing, retail, e-commerce and distribution, Heads Up For Tails can offer you a dynamic and ambitious work environment where you can leverage your experiences and skills to solve exciting, complex problems. We offer you a culture that thrives on ownership and initiative, where people who are excited about taking the path less travelled will thrive and succeed.

About Us Heads Up For Tails is a one-stop pet product's brand with its paw-prints across India. We design,manufacture, and customize high quality and functional pet products to improve the quality of your pet'slife and make pet parenting delightful. We were founded with the sole aim of making the lives of all pet companions better and on the strongbelief that pets are family. By offering products and services that make pets more comfortable, healthier,and happier, we hope to strengthen the bond between pet and parent. With a firm belief in safety, innovation, and empathy, we create and curate a range of relevant petproducts and services. We are constantly adding to our inventory of products and services to provideparents with a holistic pet care experience and hope to become rock solid partners in each family’s petparenting journey. We have over 1200+ employees spread across the country; with 220+ in our headquarters in Gurgaon. Wehave been awarded the ‘Brand of the Year’ Award three times (2017, 2019 and 2021), most recentlyawarded at Homburg Palace, Vienna. We have been certified as a Great Place to Work 2022 by Great Placeto Work Institute, India. Position Summary This position requires an enthusiastic and passionate person with a vision to learn new things consistently. He would assist in our Accounts Receivable department with the daily duties. Responsibilities Should be skilled and have a sound knowledge of retail process & Accounting Should be Skilled in Reconciliation, Branch accounting, Bank Reconciliation, Book Keeping, MS Excel Should have past working experience of Tally ERP software. Minimum Qualifications, Skills and Competencies MIS Reporting skills Tally/ ERP and Advance Excel Skills Good communication skills (both English / Hindi) Well proficient in computer skills Should be able to take responsibility Young and dynamic personality Behavioral traits Attention to detail and Strong Follow up What Heads Up For Tails Can Offer You: Heads Up For Tails is the single largest organized leader in the growing pet care industry in India, a market thats estimated to reach INR 5475 crores by 2025. With an omni-channel network of manufacturing, retail, e-commerce and distribution, Heads Up For Tails can offer you a dynamic and ambitious work environment where you can leverage your experiences and skills to solve exciting, complex problems. We offer you a culture that thrives on ownership and initiative, where people who are excited about taking the path less travelled will thrive and succeed.

About Us At Heads Up For Tails, we don’t just cater to pets; we celebrate them as family. We have over 100+ stores across 20 cities, hosting 5000+ India-first, category-defining products, all thoughtfully designed to bring joy, comfort, and well-being to our furry companions. Founded with a deep passion for improving the lives of pets and their families, HUFT has grown to become India’s most loved pet care brand. About the Role We're looking for a creative leader with sharp design instincts to oversee all design aspects at Heads Up For Tails, from graphic and UI/UX to packaging, retail spaces, and product design. This role is key to elevating our visual identity while managing a team of talented designers. If you're an experienced design leader who can balance creative excellence with business goals and mentor talent, we'd love to have you on board. Key Responsibilities/What You Will Do • Lead and mentor a team of talented designers, fostering a collaborative environment that encourages creativity and growth. • Set and maintain strong creative guidelines, art direction, and brand identity across all customer touchpoints. • Oversee design execution across multiple verticals—graphic design, UI/UX, packaging, print, retail, outdoor, and product design. • Direct photography and visual content creation to ensure consistent, high-quality brand representation. • Collaborate with marketing, product, retail, and other teams to translate business objectives into compelling design solutions. • Balance multiple projects and priorities while maintaining design excellence and meeting deadlines. • Present design concepts to stakeholders with clarity and confidence, advocating for creative integrity. • Establish efficient design processes and workflows that enhance team productivity and output quality. • Stay ahead of design trends and innovations in the pet care space, bringing fresh perspectives to our visual approach. • Identify opportunities to strengthen our brand presence through thoughtful, strategic design solutions. Qualifications & Skills/What You Need • Minimum 8 years of design experience across multiple disciplines, with at least 1-2 year in a leadership role. • Proven expertise in various design verticals (graphic, UI/UX, packaging, print, retail, OOH). • Expert proficiency in Adobe Creative Suite; knowledge of Figma and other design tools is a plus. • Strong understanding of art direction, brand development, and visual storytelling. • Experience managing and developing creative talent. • Excellent communication and presentation skills. • Portfolio demonstrating versatility, creative problem-solving, and design thinking. • Ability to balance creative vision with practical business considerations. • Experience in retail, consumer goods, or the pet industry is advantageous. Show more Show less

About the Role The Retail Marketing Manager will play a pivotal role in driving sales, building brand awareness, and deepening customer engagement within our retail environments. Youll lead the charge in developing and executing strategic marketing plans across in-store, regional, digital, and hyperlocal channels, working closely with internal teams and external partners to bring our brand to life—store by store, city by city. Key Responsibilities/What You Will Do 1. Strategy & Planning Develop and implement integrated marketing strategies tailored to retail needs and business goals. Conceptualize and lead local/regional campaigns to drive footfall and customer engagement. Build annual retail marketing calendars in alignment with national brand plans. 2. Driving Sales & Revenue Execute in-store and omnichannel campaigns designed to boost sales and customer loyalty. Leverage data and customer insights to optimize campaign effectiveness and conversion. 3. Community Engagement & Events Plan and execute compelling events (e.g., adoption drives, seasonal celebrations, workshops) that build community, create buzz, and drive meaningful connections. Foster local partnerships with influencers, shelters, RWAs, and communities. 4. Campaign Management Lead end-to-end execution of digital and in-store promotions, ensuring alignment with brand identity and business objectives. Oversee creation of POSM, VM displays, and experiential setups. 5. Data, Insights & Budgeting Monitor campaign performance, analyze sales uplift, and derive actionable insights. Manage budgets effectively, ensuring efficient allocation across media and initiatives. 6. Cross-functional Collaboration Work closely with retail ops, merchandising, sales, design, and digital teams to ensure seamless execution. Coordinate with agency partners for creative, media, and PR needs. 7. Innovation & Trendspotting Stay updated on industry trends, consumer behavior, and emerging marketing tools to bring innovation to your work. Qualifications & Skills/What You Need Bachelor's degree in Marketing, Business, Communications, or a related field. 6+ years of relevant experience in retail marketing—preferably in lifestyle, fashion, FMCG, or pet care industries. Strong understanding of local/regional marketing, retail dynamics, and consumer behavior. Excellent project management and organizational skills with a sharp eye for detail. A flair for creativity, with a practical approach to execution. Proficient in marketing platforms and tools (CRM, email, analytics, SEO/SEM, digital ads, social media). Comfortable working in a fast-paced, collaborative environment with a willingness to travel. Experience in data analytics and report creation to analyse customer cohorts and plan targeted campaigns to drive footfalls. You will feel right at home with us if: You have strong communication and collaboration skills. You are passionate about pets and love innovating.

Role & responsibilities Demand & Inventory Planning: Develop and implement demand forecasting models based on historical data, market trends, and seasonal variations. Collaborate with business, marketing, and finance teams to create an inventory plan across COCO & FOFO outlets, distribution, e-commerce, q-commerce partners, and the e-commerce portal. Monitor and adjust forecasts to ensure optimal inventory levels and respond to market changes. Distribution & Supply Chain Management: Develop and implement a robust distribution model aligned with revenue and margin targets, historical sales data, and space utilization. Monitor fill rates across inventory touchpoints and optimize logistics operations for cost-effective and timely deliveries. Work with inventory planning & purchase teams to develop procurement strategies, ensuring timely product availability while minimizing costs. Production & Process Optimization: Oversee production scheduling and capacity planning to meet demand forecasts and customer orders. Collaborate with manufacturing teams to optimize processes, reduce lead times, and implement lean manufacturing principles. Identify opportunities for process automation and technology adoption to enhance efficiency. Team Leadership & Strategic Initiatives: Lead a team of six members, fostering a culture of collaboration, innovation, and accountability. Set clear goals, KPIs, and performance benchmarks, ensuring continuous assessment and improvements. Recruit, mentor, and develop team members through training and professional development programs. Drive strategic initiatives to enhance planning capabilities and support business growth objectives. Preferred candidate profile Educational Background: Bachelor's degree from NIFT / Pearl or equivalent institute. Experience: 8+ years of experience in inventory planning, distribution, or supply chain management, with at least 5+ years in a team lead role. Strong analytical skills, proficiency in distribution planning, and hands-on experience with inventory management systems. Excellent leadership and stakeholder management skills. Passion for pets and an understanding of the pet lifestyle industry is a plus!

Key Responsibilities/What You Will Do 1. Demand Planning and Production Scheduling Collaborate with the sales and marketing teams to gather demand targets and use historical data and market trends to predict future product demand and plan the manufacturing schedules. Develop daily, weekly, and monthly production schedules based on channel demand forecasts and allocate production capacity based on demand, ensuring minimal downtime and efficient use of machinery Monitor production progress to ensure timely production and dispatch and adjust schedules to accommodate any delays, downtimes or changes in demand for optimum utilisation of capacities. Oversee the movement of raw materials and finished goods between manufacturing facilities and DCs. 2. Distribution Planning Monitor inventory levels at DCs and production units to meet continuous demand. Work with logistics teams to ensure efficient distribution of products across channels while allocating products to different channels based on their demand targets and business priorities. Track production, inventory, and distribution processes KPIs to identify and implement process improvements plans while enhancing efficiency and reduction in operations costs. 3. Risk Management: Identify risks for supply chain disruptions, production delays and proactively mitigate them through effective communication. Develop contingency plans for unexpected changes in demand or supply chain challenges. Provide leadership and guidance to the operations and production teams. 4. Reporting: Provide daily reports on production schedules, inventory levels, and distribution status to the department head, channel leads and senior management. Analyse performance metrics and make recommendations for improvement. Qualifications & Skills/What You Need Bachelors degree / professional certification in Supply Chain or Production Management. Hands-on experience with enterprise resource planning (ERP) system or any other production planning automation systems. Minimum of 3-4 years of working experience as a lead production planner in any big FMCG supply chain and overall experience in supply chain operations a minimum of 8-10 years. Should have working experience with any big FMCG brand in omnichannel D2C and distribution business, both. Personality traits Technical proficiency to read, write and understand demand forecasting statistical models. Should have strong mathematical, operational, reporting and communication skills. Solution oriented and problem-solving mindset. Accuracy and attention to detail. Team Player and should have the ability to influence decisions across cross functions beyond their own function. You will feel right at home with us if: You have strong communication and collaboration skills. You are passionate about pets and love innovating.

Key Responsibilities/What You Will Do 1. Retail Planning & Inventory Management Develop and implement comprehensive retail planning strategies aligned with overall business goals across COCO stores. Lead retail level demand forecasting and inventory optimization, ensuring availability of key SKUs while minimizing stockouts and excess inventory. Analyze SKU-level performance to prioritize assortment focusing on the top-performing SKUs driving 90%+ revenue. Coordinate with regional warehouses to ensure timely and efficient replenishment across 20+ cities, optimizing fulfilment from North, South, and West warehouses. Monitor and manage safety stock levels considering regional demand variations and supply chain lead times. 2. Merchandising Strategy & Assortment Planning Define category-specific merchandising strategies for FMCG (Food, Treats and Healthcare; Grooming and Cleaning Aids) and Non-FMCG (Wear, Play, Walk, Eat and Accessories). Manage the large SKU portfolio (5000+ SKUs) by curating an optimal assortment tailored to regional preferences and store formats (Store Size Fooall – Price Point). Plan and execute merchandising calendars aligned with lifestyle seasonal collections (Autumn-Winter, Spring-Summer) and timely Monsoon & Festive launches for lifestyle categories. Collaborate with supply chain, visual merchandising and marketing teams to ensure smooth new product launches and collection rollouts across stores. Ensure VM standards and product placements optimize customer experience and sales conversion. 3. Data-Driven Business Analysis & Performance Monitoring Leverage sales data, market trends, and customer insights to identify growth opportunities, SKU rationalization, and category expansion. Use SKU-level analytics to evaluate product lifecycle performance and take corrective actions on slow-moving or non-performing items. Generate regular performance reports for inventory turns, sales trends, stock-outs, markdowns, and promotional effectiveness. 4. Cross-Functional Collaboration & Stakeholder Management Work closely with supply chain, marketing and business teams to align retail planning with operational capabilities and financial targets. Coordinate with the warehouse and logistics teams to streamline distribution planning and reduce lead times. Manage relationships with cross functional teams to manage lead times and improve product availability. 5. Team Leadership & Capability Building Lead and develop a team of retail planners / category planners, merchandisers, and inventory analysts, fostering a culture of accountability and continuous improvement. Implement training and development programs to enhance category knowledge, data literacy, and merchandising skills within the team. 6. Innovation & Continuous Improvement Identify and drive process improvements leveraging technology and automation in retail planning and merchandising workflows. Stay updated on retail trends, competitor activities, and customer behaviour to keep the The merchandising approach is competitive and innovative. Pilot new concepts for category expansion, promotional formats, and assortment customization in select regions/stores. Qualifications & Skills/What You Need Bachelor’s degree in administration / retail management / supply chain related field. Postgraduate Diploma in Retail Merchandising / Planning and Marketing is preferred for advanced education. Additional certification courses around Retail planning, Retail merchandising, Inventory management (APICS/CPIM), Data analytics or business intelligence. Hands on experience with ERP and retail planning and distribution tools (automation) Minimum 10-12 years of progressive work experience in retail planning and merchandising or category management function. With relevant experience of 5+ years leading the function. Experience of managing a wide network of multi category retail stores, demonstrated ability to lead teams and cross teams’ collaboration. Bonus points for being a pet parent and having knowledge of pet product trends, customer preferences, and category drivers. You will feel right at home with us if: You have strong communication and collaboration skills. You are passionate about pets and love innovating.

We are seeking an experienced Full Stack Developer to join our development team. The ideal candidate will develop and maintain ERP while contributing to the full development lifecycle of our products. Responsibilities Design, develop, and maintain scalable web applications using Python, JavaScript, and related technologies. Build robust backend services and RESTful APIs. Implement responsive and intuitive user interfaces using modern frontend frameworks. Design and optimize database schemas and queries. Write clean, maintainable, and efficient code. Troubleshoot, debug, and upgrade existing systems. Collaborate with cross-functional teams to define, design, and ship new features. Ensure the technical feasibility of UI/UX designs. Optimize applications for maximum speed and scalability. Participate in code reviews and contribute to team standards. Requirements Bachelor's degree in Computer Science, Engineering, or a related field. 2+ years of professional experience in full-stack development. Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model. Experience with popular JavaScript frameworks and libraries (React, Angular, or Vue.js ). Hands-on experience with Python and frameworks like Flask or Django. Thorough understanding of RESTful API design principles. Experience with database technologies (MongoDB, MySQL, PostgreSQL). Version control expertise with Git. Knowledge of frontend build pipelines and tools. Understanding of cross-browser compatibility issues and solutions. Preferred Skills Experience with microservices architecture. Knowledge of cloud services (AWS, Azure, or GCP). Familiarity with containerization and orchestration (Docker, Kubernetes). Understanding of CI/CD pipelines. Experience with testing frameworks for JavaScript and Python. Knowledge of security best practices. Familiarity with agile development methodologies. Experience with GraphQL. Basic understanding of server-side templating languages. This job was posted by Riya Singh from Heads Up For Tails. Show more Show less

Senior Manager - Design (Print & Packaging) Location: Gurgaon Type: Full time About the Role We're looking for a creative leader with sharp design instincts to oversee all design aspects at Heads Up For Tails, from graphic and UI/UX to packaging, retail spaces, and product design. This role is key to elevating our visual identity while managing a team of talented designers. If you're an experienced design leader who can balance creative excellence with business goals and mentor talent, we'd love to have you on board. Key Responsibilities/What You Will Do Lead and mentor a team of talented designers, fostering a collaborative environment that encourages creativity and growth. Set and maintain strong creative guidelines, art direction, and brand identity across all customer touchpoints. Oversee design execution across multiple verticals—graphic design, UI/UX, packaging, print, retail, outdoor, and product design. Direct photography and visual content creation to ensure consistent, high-quality brand representation. Collaborate with marketing, product, retail, and other teams to translate business objectives into compelling design solutions. Balance multiple projects and priorities while maintaining design excellence and meeting deadlines. Present design concepts to stakeholders with clarity and confidence, advocating for creative integrity. Establish efficient design processes and workflows that enhance team productivity and output quality. Stay ahead of design trends and innovations in the pet care space, bringing fresh perspectives to our visual approach. Identify opportunities to strengthen our brand presence through thoughtful, strategic design solutions. Qualifications & Skills/What You Need Minimum 8 years of design experience across multiple disciplines, with at least 1-2 year in a leadership role. Proven expertise in various design verticals (graphic, UI/UX, packaging, print, retail, OOH). Expert proficiency in Adobe Creative Suite; knowledge of Figma and other design tools is a plus. Strong understanding of art direction, brand development, and visual storytelling. Experience managing and developing creative talent. Excellent communication and presentation skills. Portfolio demonstrating versatility, creative problem-solving, and design thinking. Ability to balance creative vision with practical business considerations. Experience in retail, consumer goods, or the pet industry is advantageous. You will feel right at home with us if: You have strong communication and collaboration skills. You are passionate about pets and love innovating. About Us At Heads Up For Tails, we don’t just cater to pets; we celebrate them as family. We have over 100+ stores across 20 cities, hosting 5000+ India-first, category-defining products, all thoughtfully designed to bring joy, comfort, and well-being to our furry companions. Founded with a deep passion for improving the lives of pets and their families, HUFT has grown to become India’s most loved pet care brand. Our Mission: To create and curate innovative products and services that bring joy to pets and their family, one home at a time. Our Culture: We are driven by a core set of values: kindness, innovation, collaboration, and inclusivity. Whether it’s designing our products, interacting with customers, or building our team, everything we do is guided by these principles. Our Achievements: Recognised as the market leader in India’s rapidly growing pet care industry. Trusted by thousands of pet parents for our high-quality, thoughtfully designed products. Leading the way in creating pet care solutions tailored specifically to the needs of Indian pet families. At HUFT, we’re not just building a brand—we’re creating a community of pet lovers who believe in making a difference. Why Work with HUFT? Be part of a fast-growing company in one of India’s most exciting markets—pet care. Thrive in a collaborative and dynamic environment where creativity and ownership is celebrated. Grow with a purpose-driven organization that champions the well-being of our furry family members Work with a team of passionate individuals who share your love for pets. What We Offer As part of our pack, you’ll enjoy: A collaborative, supportive, and pet-friendly work environment. Opportunities to innovate and solve meaningful and complex challenges in the pet care space. The chance to make a real difference in the lives of pets and their families. Medical Insurance/Perks Check out more about us on www.huft.com Show more Show less

About the Role As a Junior Merchandiser, this individual will be responsible to work in coordination with Senior Merchandisers/buyers. S/he will ensure that all inventory requirements and customer needs are completed in a timely manner. S/he will be responsible to do sourcing of materials and work with multiple vendors. Needs to be detail oriented, confident, highly organised, sensitive to timelines and an excellent communicator. Key Responsibilities/What You Will Do: ● The Jr. merchandiser will be responsible to look after the sampling requests. ● Responsible for sourcing trims and fabrics required to make the end product. ● Writing, placing, and tracking purchase orders. ● Creating technical packs and managing product development timelines. ● Ensuring products are purchased at the right time, to specification and at a good price. ● Review product samples and suggest the necessary changes required. ● Tracking product cycle from conceptualization to sales. ● Researching new suppliers and sharing recommendations to the Senior Merchandisers. ● Constantly building customer and market understanding with market researchoffline/online. ● Vendor follow ups and give feedback to vendors regarding quality and other aspects. ● Maintaining a comprehensive fabric/trim library. ● Compiling reports on product performance and statistics. Additional Responsibilities: Manage Packaging, vendor database, WH team/design/content/E-comm team coordination Qualifications & Skills/What You Need: ● 2-3 years of relevant experience ● Bachelor’s/Master’s degree in Fashion Management. ● Should be a good team player and able to work under deadlines. ● Open to travel locally for sourcing of materials. ● Animal lover/Pet Parent preferred. ● Good knowledge of merchandise planning/analytics ● Good understanding of product development processes ● Excellent communication skills (verbal & written) ● Problem solving and analytical skills ● Comfortable working with excel sheets and presentation formats. You will feel right at home with us if: ● You have strong communication and collaboration skills. ● You are passionate about pets and love innovating. Show more Show less

About the Role The Associate, Customer Delight acts as a liaison between the organization and customers. As a passionate animal lover, she/he will play a critical role in helping and supporting our customers to make the right choices for their pets. She/he will be patient, empathetic, and passionately communicative. The individual in this role would love to talk and genuinely be excited to help customers. She/he will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Key Responsibilities/What You Will Do: Maintaining a positive, empathetic and professional attitude toward customers at all times. Answering large amounts of queries to provide information about products, services, receive orders, cancel orders, and obtain details of complaints. Identifying and assessing customers’ needs to achieve satisfaction. Building sustainable relationships and trust with customer accounts through open and interactive communication. Meeting personal/customer service team sales targets and call handling quotas; generating sales leads wherever necessary. Keeping records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Providing accurate, valid and complete information by using the right methods/tools. Making regular calls to existing customers or potential customers to provide education, support, troubleshooting, and sales information, related to products or services we offer. Qualifications & Skills/What You Need: Graduate/ Post Graduate degree in any discipline. Proven customer support experience or experience as a client service representative (1-5 years of experience). Excellent communication (verbal and written) skills in Hindi and English. Customer orientation and ability to adapt/respond to different types of characters. Good listening ability to understand customer issues very clearly and provide resolution. Ability to function independently as well as in a team, multi-task in a high-energy environment. Demonstrated ownership to resolve challenging customer issues, escalating when necessary. Ability to maintain regular and reliable attendance, including the daily schedule; operational. Flexibility with the working schedule may be expected to work weekends, holidays and events. Familiarity with Microsoft Office especially Word and Excel. Job Type: Full-time Pay: ₹20,000.00 - ₹34,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Experience: Customer support: 1 year (Required) Language: English (Required) Work Location: In person

About the Role The Associate, Customer Delight acts as a liaison between the organization and customers. As a passionate animal lover, she/he will play a critical role in helping and supporting our customers to make the right choices for their pets. She/he will be patient, empathetic, and passionately communicative. The individual in this role would love to talk and genuinely be excited to help customers. She/he will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Key Responsibilities/What You Will Do: Maintaining a positive, empathetic and professional attitude toward customers at all times. Answering large amounts of queries to provide information about products, services, receive orders, cancel orders, and obtain details of complaints. Identifying and assessing customers’ needs to achieve satisfaction. Building sustainable relationships and trust with customer accounts through open and interactive communication. Meeting personal/customer service team sales targets and call handling quotas; generating sales leads wherever necessary. Keeping records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Providing accurate, valid and complete information by using the right methods/tools. Making regular calls to existing customers or potential customers to provide education, support, troubleshooting, and sales information, related to products or services we offer. Qualifications & Skills/What You Need: Graduate/ Post Graduate degree in any discipline. Proven customer support experience or experience as a client service representative (1-5 years of experience). Excellent communication (verbal and written) skills in Hindi and English. Customer orientation and ability to adapt/respond to different types of characters. Good listening ability to understand customer issues very clearly and provide resolution. Ability to function independently as well as in a team, multi-task in a high-energy environment. Demonstrated ownership to resolve challenging customer issues, escalating when necessary. Ability to maintain regular and reliable attendance, including the daily schedule; operational. Flexibility with the working schedule may be expected to work weekends, holidays and events. Familiarity with Microsoft Office especially Word and Excel. Job Type: Full-time Pay: ₹20,000.00 - ₹34,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Experience: Customer support: 1 year (Required) Language: English (Required) Work Location: In person

Job Description Part-Time Sales Associate Location: Gurgaon & South Delhi Type: Part time Salary Range: INR 100 - 120 / hour Working Hours: 5 hours/ Day About the Role We are looking for a passionate and driven Part-time sales associate to join our growing team at Heads Up For Tails. As a Part time sales associate, you will play a key role in the company brand representation, upholding the highest standards in carrying out daily functions. The Part-time sales associate’s role involves providing exceptional customer care and achieving sales goals to ensure the store’s objectives on sales and profits are met, contributing directly to our mission of enhancing the lives of pets and their families. Key Responsibilities/What You Will Do ● Ensure high levels of customer satisfaction through excellentsales service. ● Assist in outstanding store condition and visual merchandising standards. ● Assisting team with client follow-up ● Keep up to date with product information Qualifications & Skills/What You Need ● Basic understanding ofsales principles and customer service practices ● Excellent Communication Skills ● Customerservice focused ● Animal Lover Preferred You will feel right at home with usif: ● You have strong communication and collaboration skills. ● You are passionate about pets and love innovation. About Us At Heads Up For Tails, we don’t just cater to pets; we celebrate them as family. We have over 100+ stores across 20 cities, hosting 5000+ India-first, category-defining products, all thoughtfully designed to bring joy, comfort, and well-being to our furry companions. Founded with a deep passion for improving the lives of pets and their families, HUFT has grown to become India’s most loved pet care brand. Our Mission: To create and curate innovative products and services that bring joy to pets and their family, one home at a time. Our Culture: We are driven by a core set of values: kindness, innovation, collaboration, and inclusivity. Whether it’s designing our products, interacting with customers, or building our team, everything we do is guided by these principles. Our Achievements: ● Recognized as the market leader in India’s rapidly growing pet care industry. ● Trusted by thousands of pet parents for our high-quality,thoughtfully designed products. ● Leading the way in creating pet care solutions tailored specifically to the needs of Indian pet families. At HUFT, we’re not just building a brand—we’re creating a community of pet lovers who believe in making a difference. Why Work with HUFT? ● Be part of a fast-growing company in one of India’s most exciting markets—pet care. ● Thrive in a collaborative and dynamic environment where creativity and ownership is celebrated. ● Grow with a purpose-driven organization that champions the well-being of our furry family members ● Work with a team of passionate individuals who share your love for pets. What We Offer As part of our pack, you’ll enjoy: ● A collaborative,supportive, and pet-friendly work environment. ● Opportunities to innovate and solve meaningful and complex challenges in the pet care space. ● The chance to make a real difference in the lives of pets and their families. Job Type: Part-time Pay: ₹13,000.00 - ₹15,000.00 per month Expected hours: 30 per week Schedule: Rotational shift Language: English (Preferred) Work Location: In person

Job Description Part-Time Sales Associate Location: Gurgaon & South Delhi Type: Part time Salary Range: INR 100 - 120 / hour Working Hours: 5 hours/ Day About the Role We are looking for a passionate and driven Part-time sales associate to join our growing team at Heads Up For Tails. As a Part time sales associate, you will play a key role in the company brand representation, upholding the highest standards in carrying out daily functions. The Part-time sales associate’s role involves providing exceptional customer care and achieving sales goals to ensure the store’s objectives on sales and profits are met, contributing directly to our mission of enhancing the lives of pets and their families. Key Responsibilities/What You Will Do ● Ensure high levels of customer satisfaction through excellentsales service. ● Assist in outstanding store condition and visual merchandising standards. ● Assisting team with client follow-up ● Keep up to date with product information Qualifications & Skills/What You Need ● Basic understanding ofsales principles and customer service practices ● Excellent Communication Skills ● Customerservice focused ● Animal Lover Preferred You will feel right at home with usif: ● You have strong communication and collaboration skills. ● You are passionate about pets and love innovation. About Us At Heads Up For Tails, we don’t just cater to pets; we celebrate them as family. We have over 100+ stores across 20 cities, hosting 5000+ India-first, category-defining products, all thoughtfully designed to bring joy, comfort, and well-being to our furry companions. Founded with a deep passion for improving the lives of pets and their families, HUFT has grown to become India’s most loved pet care brand. Our Mission: To create and curate innovative products and services that bring joy to pets and their family, one home at a time. Our Culture: We are driven by a core set of values: kindness, innovation, collaboration, and inclusivity. Whether it’s designing our products, interacting with customers, or building our team, everything we do is guided by these principles. Our Achievements: ● Recognized as the market leader in India’s rapidly growing pet care industry. ● Trusted by thousands of pet parents for our high-quality,thoughtfully designed products. ● Leading the way in creating pet care solutions tailored specifically to the needs of Indian pet families. At HUFT, we’re not just building a brand—we’re creating a community of pet lovers who believe in making a difference. Why Work with HUFT? ● Be part of a fast-growing company in one of India’s most exciting markets—pet care. ● Thrive in a collaborative and dynamic environment where creativity and ownership is celebrated. ● Grow with a purpose-driven organization that champions the well-being of our furry family members ● Work with a team of passionate individuals who share your love for pets. What We Offer As part of our pack, you’ll enjoy: ● A collaborative,supportive, and pet-friendly work environment. ● Opportunities to innovate and solve meaningful and complex challenges in the pet care space. ● The chance to make a real difference in the lives of pets and their families. Job Type: Part-time Pay: ₹13,000.00 - ₹15,000.00 per month Expected hours: 30 per week Schedule: Rotational shift Language: English (Preferred) Work Location: In person