Zonal Manager

Job Title: Zonal Manager

Location: West Bengal

Department: Retail Operations

Reporting To: Regional Manager

Company: Orient Gem & Ornaments Pvt Ltd. (Orient Jewelers)

Job Summary:

Zonal Manager

Key Responsibilities:

Store Operations & Management:

• Oversee overall operations of retail stores of a particular Zone.
• Ensure all stores are adhering operational standards, including product / process / people / promotion.
• Monitor and ensure compliance with company policies and standards across stores.

Sales & Business Development:

• Drive sales performance across stores to meet Business Growth.
• Analyze sales trends and profiling customers to identify growth opportunities.
• Implement BTL initiatives and promotional campaigns to attract footfall and generating new customers.
• Category and sub category wise product optimization and achieving sales turnover.

Team Leadership & Staff Development:

• Lead, motivate, and manage store managers and their teams.
• Facilitate regular training, upskilling performance of individual employee.
• Foster a high-performance culture focused on service excellence and sales growth.

Customer Experience Management:

• Monitor and improve customer service standards and customer satisfaction.
• Handle escalated customer issues and ensure timely resolution.
• Implement customer feedback loops to enhance service delivery.

Inventory & Stock Control:

• Oversee inventory management and ensure optimal stock levels at all stores.
• Conduct periodic audits and stock verifications.

Reporting & Compliance:

• Prepare and submit regular performance reports to senior management.
• Ensure adherence to statutory, legal, and safety regulations.
• Maintain data accuracy in sales, inventory, and operational documentation.

Desired Candidate Profile:

• Experience:

  4 to 8 years in a similar role managing multiple retail outlets.

• Industry Background:

  Preferably from Gems & Jewellery, other Retail sectors are also applicable.

• Technical Expertise:

  Possess sound technical knowledge of Excel, PowerPoint. Working with ERP or equivalent system is preferred.

• Location Preference:

  Anywhere in India.

• Skills:

  Excellent leadership, communication, analytical, and interpersonal skills.

Education :

Salary:

Interested Candidate Mail there resume- hr@orientjewellers.co.in or call/whats app - 9153090453