Zonal Manager

Role Overview: You will be responsible for managing a P&L position, focusing on servicing existing customers and providing them with a world-class service experience. Your main tasks will include upselling premium packages, retaining clients, ensuring customer satisfaction through a client servicing team, and implementing various marketing initiatives. Key Responsibilities: - Grow the business in terms of topline & bottom-line for the Zone - Develop & execute annual operating plan including revenue & cost planning and forecasting - Achieve monthly, quarterly, and annual sales targets by generating revenue from existing paid members - Ensure timely delivery of services to clients - Analyze customer feedback, extract business intelligence, review benefits of core services, and maintain high client satisfaction - Implement a system that promotes high customer retention - Recruit, train & develop a need-sensitive client servicing team with a consultative selling approach and proactive customer delight mindset Qualification Required: - Client handling skills and proficiency in Field Sales techniques - Ability in quick thinking and problem-solving - Effective verbal communication with active listening - Vision and foresight to identify new opportunities for customers - Proficiency in Team Management & Interpersonal skills - Experience in Data Interpretation & Report Management - Target-oriented mindset - Strong leadership skills and ability to work as a team player - Preference for candidates with Team handling experience of 100+ Individuals - Fluency in Tamil Language - Familiarity with geographical knowledge Role Overview: You will be responsible for managing a P&L position, focusing on servicing existing customers and providing them with a world-class service experience. Your main tasks will include upselling premium packages, retaining clients, ensuring customer satisfaction through a client servicing team, and implementing various marketing initiatives. Key Responsibilities: - Grow the business in terms of topline & bottom-line for the Zone - Develop & execute annual operating plan including revenue & cost planning and forecasting - Achieve monthly, quarterly, and annual sales targets by generating revenue from existing paid members - Ensure timely delivery of services to clients - Analyze customer feedback, extract business intelligence, review benefits of core services, and maintain high client satisfaction - Implement a system that promotes high customer retention - Recruit, train & develop a need-sensitive client servicing team with a consultative selling approach and proactive customer delight mindset Qualification Required: - Client handling skills and proficiency in Field Sales techniques - Ability in quick thinking and problem-solving - Effective verbal communication with active listening - Vision and foresight to identify new opportunities for customers - Proficiency in Team Management & Interpersonal skills - Experience in Data Interpretation & Report Management - Target-oriented mindset - Strong leadership skills and ability to work as a team player - Preference for candidates with Team handling experience of 100+ Individuals - Fluency in Tamil Language - Familiarity with geographical knowledge