Zoho Project Manager / Operations Head

Zoho Project Manager / Operations Head

delivering excellence, operational efficiency, and scalability

Key Responsibilities

Project Management & Delivery

• Own end-to-end delivery of multiple Zoho implementation projects
• Define project scope, timelines, milestones, and deliverables
• Manage project plans, risks, dependencies, and change requests
• Ensure projects are delivered 

  on time, within scope, and within budget

Operations & Team Management

• Manage day-to-day project operations across multiple teams
• Allocate resources (consultants, developers, support) efficiently
• Track utilisation, productivity, and delivery KPIs
• Establish SOPs, best practices, and delivery frameworks

Zoho Solution Oversight

• Oversee implementations across Zoho or any ERP applications, including:
• CRM, Creator, Books, Inventory
• HRMS Apps - People, Payroll, and Recruit
• PMS and Supporting Application
• Campaigns, Marketing Automation
• Ensure solution design aligns with the approved BRD/FRD
• Guide teams on best practices and scalable Zoho architecture

Client & Stakeholder Management

• Act as the 

  primary escalation point

   for clients
• Conduct governance calls, steering committee meetings, and reviews
• Manage expectations, timelines, and delivery commitments
• Ensure high client satisfaction and long-term relationships

Documentation & Governance

• Ensure preparation and sign-off of:
• BRD, FRD, Scope of Work
• Project plans, status reports, and risk registers
• Maintain strong project governance and reporting discipline

Financial & Commercial Control

• Track project budgets, billing milestones, and revenue realization
• Monitor scope creep and manage change requests commercially
• Support AMC, hyper-care, and support contract structuring

Continuous Improvement

• Identify delivery gaps and implement corrective actions
• Improve delivery efficiency, quality, and predictability
• Support internal training, mentoring, and capability building

Required Skills & Qualifications

Must-Have Skills

• Strong experience in 

  Zoho project delivery and operations

• Hands-on understanding of Zoho applications and integrations
• Proven experience managing 

  multiple concurrent projects

• Strong documentation skills (BRD, FRD, SOW, project plans)
• Excellent client-facing and communication skills
• Strong leadership and people management capability

Good to Have

• Zoho Partner / Consulting background
• Exposure to API-based integrations and custom development
• Experience in scaling delivery teams
• Knowledge of Agile / Hybrid project methodologies

Soft Skills & Leadership Traits

• Ownership-driven and accountable mindset
• Strong decision-making and conflict resolution skills
• Ability to handle pressure and multiple priorities
• Process-oriented with a delivery-first approach