Workforce Manager

Walk-in | TCS Chennai Hiring for Work Force Manager

INTERVIEW DETAILS:

Interview date: 15th November,2025, Saturday

Interview time: 10 AM to 12 PM

Venue

:Tata Consultancy Services Ltd, Chennai, Module-4, 3rd Floor South Block, Chennai One It Sez Phase-2,

200 Feet Radial Rd, inner, ring road, MCN Nagar Extension, Pallavaram, Thoraipakkam, Tamil Nadu 600097

Training Lead

Experience: 8-12 years

Location: Chennai

Responsibilities

Develop and manage short- and long-term forecasts based on historical data and business trends.

Create and maintain agent schedules to meet SLA and productivity targets.

Monitor real-time performance and adjust staffing as needed.

Collaborate with Operations, QA, and Training teams to align workforce strategies.

Analyze shrinkage, occupancy, and adherence metrics to optimize efficiency.

Generate WFM reports and dashboards for leadership review.

Lead a team of WFM analysts and planners.

Skills & competencies

Mandatory:

Strong analytical and Excel/Google Sheets skills.

Proficiency in WFM tools (e.g., NICE IEX, Verint, Genesys).

Experience in multi-channel support environments.

Excellent communication and stakeholder management.

Good to Have:

Knowledge of Google Workspace tools.

Familiarity with AI-driven forecasting or scheduling tools.

Experience in BPO or tech support environments.

Step 1: Visit https://ibegin.tcs.com/iBegin/·

Step2: Click to login·

Step 3: Click New user

(Register with us)·

Step 4: Select "BPO" in areas of interest and complete the registration.

(Fill the details)·

Step 5: Once completed, your TCS no. will be generated which start

s from EP2024XXXX.· Step 6: You will receive the EP number on your personal e-mail ID.*Interested Candidate may walk in at

the below venue. *It is mandatory to write EP Number & "Marcellinius"

as reference on CV. About TCS:A global IT and business solutions leader, TCS has an employee strength of 614K with offices in 55 countries, a footprint on 6 continents and a revenue of USD 27.9 billion (2022-23). TCS offers services across varied domains such as Aerospace | BFS | Insurance & Healthcare | Life Sciences | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Telecom | Travel & Transportation and Hospitality | Retail & CPG and Horizontals such as F&A,

SCM, CIM and HRO.TCS is one of the country's largest equal opportunity employers with more than one-lakh female associates and is a continuously ranked a leader in the 'India's Most Respected Companies' survey

Whatever your career goals, if you are passionate about technology, we at TCS are looking for you. Join us and future forward your career today. Experience energy. Come experience TCS.