Workforce Manager

Taskus

4 - 9 years

6 - 10 Lacs

gurugram

Posted:5 days ago| Platform:

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Skills Required

compliance forecasting customer service payroll workforce management performance management budgeting customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lets take a look at what its like being a Workforce Manager...
In effect, you will lead a team of WF Planners who will maximize the use of manpower resources byforecasting the volume of transactions calls, messages or emails and scheduling the correctnumber of teammates to handle expected volume of transactions.
You will use your expertise in forecasting and budgeting, staff scheduling, employee performancemanagement, compliance, time and attendance and vacation leave planning - to improve employeeproductivity, enhance labor planning, lower operations costs, and drive efficient time and attendancetracking for better customer service levels.
As a Workforce Manager, you will coordinate with key stakeholders to provide relevant data to be used inbusiness cases. Along with this, you will be in charge of maintaining a roster of staff with accurateemployee details that includes availability, preferences and skills.
What else?
You will drive improved payroll efficiency; provide better insight into teammate engagement,attendance and productivity; forecast adjustments in training, coaching and processes - to ensuremaximum performance; drive reduction and optimization of labor costs; automate and provide simplereporting for workforce-related data - to reduce administrative costs.
On a broader scale, you will be responsible for a comprehensive workforce management system thatincreases employee productivity with reduced absences and late arrivals; lower non-compliance risks;and increase operational agility so that as production schedules and market demands change, theorganization can easily allocate people with the right skills at the right time.

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