3599 Workforce Management Jobs - Page 35

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Looking for a skilled Navision Technical Analyst with 6-10 years of experience to join our team. The ideal candidate will have strong technical skills and excellent communication abilities. Roles and Responsibility Provide technical support and execute projects, including development. Collaborate with cross-functional teams to deliver high-quality solutions. Analyze and resolve complex technical issues using expertise in Navision versions 2009, 2016, 2017, and 2018. Develop and maintain technical documentation for project delivery. Participate in code reviews and contribute to the improvement of the overall codebase quality. Stay up-to-date with industry trends and emerging technologies. Job...

Responsibilities: Provides exceptional internal customer service by communicating proactively via IM, email, and/or phone with call center stakeholders to achieve targeted service level and other quality standards. Ability to apply critical thinking skills and use decisive judgement under minimal supervision to make important business decisions. Utilizes a variety of software such as Alvaria real time adherence, Alvaria eWorkforce management, Cisco and Aceyus to monitor real time adherence and respond to call centre call drivers. Responds and reacts to call centre call drivers such as outages and planned or unplanned events to ensure the company meets service level targets. Enters and adjust...

Responsibilities: Provides exceptional internal customer service by communicating proactively via IM, email, and/or phone with call center stakeholders to achieve targeted service level and other quality standards. Ability to apply critical thinking skills and use decisive judgement under minimal supervision to make important business decisions. Utilizes a variety of software such as Alvaria real time adherence, Alvaria eWorkforce management, Cisco and Aceyus to monitor real time adherence and respond to call centre call drivers. Responds and reacts to call centre call drivers such as outages and planned or unplanned events to ensure the company meets service level targets. Enters and adjust...

Key Responsibilities: Develop and maintain accurate workforce forecasts based on historical data, business trends, and planned events. Create and manage employee schedules to ensure adequate coverage for operational needs. Monitor real-time adherence and adjust staffing levels as needed to meet service level agreements (SLAs). Analyze workforce performance metrics and generate reports for management review. Collaborate with HR, operations, and other departments to address staffing challenges. Support workforce-related projects and process improvements. Use workforce management software and tools effectively. Manage leave planning, shift swaps, and other scheduling adjustments. Identify gaps ...

As a Manager in our Payroll / Workforce Transformation Team you ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: - As a practitioner, within the Human Resource Transformation, the Individual will be responsible to implement the system in a global setup and will help configure, implement, and provide production/warranty support Desired qualifications Practitioner with an experience of 7 - 10 years Good Knowledge of Time management and UKG WFM Pro / UKG Boomi Integration Process Proven expertise in configuring Kronos for accruals, timekeeping, scheduling, and leave management Proven expertise in Dell Boomi integration ...

Lead and supervise the Workforce Management team, providing guidance, coaching, and performance feedback Oversee development and maintenance of short-term, mid-term, and long-term forecasts for call volumes, staffing, and workload Ensure creation and management of agent schedules to meet service level agreements (SLAs) and business needs Monitor real-time performance, make intraday adjustments, and resolve escalations to maintain optimal coverage Analyze historical data and trends to improve forecasting accuracy and workforce planning Collaborate with operations, HR, and leadership to align staffing plans and support hiring decisions Review and present workforce reports and dashboards to sen...

Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institution s high-value customers. Addresses inquiries and performs account maintenance on deposits and money market accounts. Assists customers by initiating payment investigations, maintenance requests, fulfillment requests, and fee reversals. Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries. Follows up as required to close service tickets and inquiries that were escalated or referred to a different business function. Interfaces with clients to determin...

Roles and Responsibility Design and implement SAP solutions for clients. Collaborate with cross-functional teams to identify business requirements and develop solutions. Develop and maintain technical documentation for SAP implementations. Provide training and support to end-users on SAP solutions. Troubleshoot and resolve technical issues related to SAP implementations. Work closely with the sales team to understand customer needs and provide tailored solutions. Job Requirements Minimum 9 years of experience in SAP solution architecture. Strong knowledge of SAP functional and configuration aspects, including LE WM or S4/Hana. Experience in Supply Chain related modules (SD, MM, LE, PP, SCM)....

Workforce Management (Forecasting) Night Shift Location Remote India A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand within a short time frame, usually focusing on daily or weekly timeframes; key responsibilities include monitoring call volume, average handle time, and other relevant metrics to generate accurate short-term forecasts, identifying potential fluctuations in demand, and adjusting staffing levels accordingly to optimize service levels while managing labor costs. Skil...

About the team This role is a part of WFM team What will you be doing Serves as escalation point for issues beyond operations analysts authority; resolves conflicts involving scheduling, resources, or technical issues. Gather, analyze, prepare and summarizes recommendations for Long term plan on HC, minutes from a strategy perspective both long term & Short term, researches and compiles data to forecast and prepare annual and monthly budget projections for a division or similar group of organizations, Tracks revenue and Opex on a monthly basis, comparing actual to forecasted figures and makes necessary adjustments. Prepares reports for management summarizing results of research, analyses and...

Role - WFM RTA Analyst Exp - Min 2 years Location - Mangaluru | Hyderabad Skills - RTA | Capacity Planning | Scheduling | Forecasting | International process Immediate joiners only | WFO | Both Ways cabs teena.ghrs@gmail.com | 91163 24602

What he will be doing: Ensure all Problem Investigations and Known Errors are managed effectively through the Problem Management lifecycle and are documented accurately in the Service Management Toolset. Attend Post Incident Reviews as required and ensure that any actions are captured and related to the appropriate Problem record(s) Arrange and hold Problem reviews to discuss and progress complex and/or stalled problem investigations. Ensure that Problems records are classified, prioritized and assigned correctly and details of the incident symptoms and workaround have been captured. Hold regular problem reviews with Support teams to review the current status and priority of ongoing Problem ...

We are looking for a skilled SAP Solution Architect with 9 to 12 years of experience. The ideal candidate will have expertise in designing and implementing SAP solutions, particularly in warehouse management. Roles and Responsibility Design and implement SAP solutions for clients. Collaborate with cross-functional teams to identify business requirements and develop solutions. Develop and maintain technical documentation for SAP implementations. Provide training and support to end-users on SAP solutions. Troubleshoot and resolve technical issues related to SAP implementations. Work closely with the sales team to understand customer needs and provide tailored solutions. Job Requirements Minimu...

Employment Type:C2H RMG- Staffing/ Demand Fulfilment Triage demand to determine quality and how it will be fulfilled (recruiting, internal, contracting, IJP, job rotation etc) Laser focus on clearing bench and fulfilling sold demand Stakeholder Management/ Customer Management Prioritize, manage, and communicate daily on demand status to ensure it is fulfilled in the shortest period of time Evaluate and present bench matches to Accounts and provide daily feedback Focus on prioritized aging demands fulfilment and to minimize potential revenue loss Excellent coordination skills, excellent communication skills and excellent in excel Ability to prepare reports, analysis of reports and knowledge o...

Summary In Workforce Management (WFM), long-term forecasting role focused on new business using stakeholder provided or proxy data to predict staffing needs over extended periods, often considering seasonal trends, market changes, and business strategies. Your role in our mission Analyzing historical data - Reviewing past sales trends, stakeholder behavior, and market conditions to identify patterns and seasonal variations. Business strategy alignment - Integrating long-term business plans and goals into workforce forecasts to ensure adequate staffing levels are projected. Proxy analysis - Identifying proxy states for scenarios where no workload is provided. Identifying emerging trends and p...

Overview Responsible for strategic planning of staffing requirements for multichannel environments across the Paychex service organization. Ensure teams supported achieve desired performance and budgetary objectives derived from understood business drivers and customer needs. Provide actionable insights through data gathering and analysis, and present findings to service leaders. Responsibilities include long-term forecasting at least 18 months in advance, staffing analysis and recommendations, documenting return on investments, analyzing and proposing actions that will improve Contact Center performance, serving as a subject matter expert in Workforce Management (WFM) practices, and providi...

Overview Responsible for strategic planning of staffing requirements for multichannel environments across the Paychex service organization. Ensure teams supported achieve desired performance and budgetary objectives derived from understood business drivers and customer needs. Provide actionable insights through data gathering and analysis, and present findings to service leaders. Responsibilities include long-term forecasting at least 18 months in advance, staffing analysis and recommendations, documenting return on investments, analyzing and proposing actions that will improve Contact Center performance, serving as a subject matter expert in Workforce Management (WFM) practices, and providi...

Skillset and Criteria Should have knowledge and experience in RTA, scheduling, capacity planning, billing* Candidate should have knowledge of scheduling based on workload method and Erlan-C Candidate should have detailed knowledge of capacity and manpower planning along with client handling experience for capacity calls, should have knowledge of PCM , FTE and hourly billing. Provide end-to-end Work Force Management Support to Operations and support functions. Adjust workforce requirements based on changing / dynamic forecasts; reforecast when necessary. Establish and maintain communication channels regarding events that impact call and claim volumes Responsible for all aspects of Data manage...

Workforce Management A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-time adherence, analyzing performance data, and ensuring compliance with labor laws, all while optimizing productivity and service levels within the team they manage Preferred candidate profile Strong analytical skills and ability to interpret data Excellent communication and interpersonal skills Proficiency with workforce management software Understanding of labor laws and compliance requirements Problem-solving and decision-making abilities Profic...

You must be a graduate with a minimum of 3-4 years of experience in handling construction office work, office administration, and day-to-day office activities. Your responsibilities will include maintaining daily data in MS Excel and Tally software, recording company assets and site inventory, drafting legal matters, and having proficiency in English and Marathi for written and oral communication. Key Responsibilities: - Manage workforce by maintaining an updated database of manpower deployment - Handle shift rosters, leaves, and absenteeism - Ensure smooth operations of the site office - Manage office security, housekeeping, and logistics - Monitor facilities and welfare management - Superv...

Role Overview: Writer Information, a business division of Writer Corporation, is a premier information solutions and services provider with a focus on Business Process Services, Secured Storage Services, Cloud Services, and Digital Solutions. With a strong industry expertise and digital solutions capabilities, we have established a leadership position in verticals such as BFSI, PSU, Pharma, and Healthcare over the last 30 years. As a part of our growth, we are looking for a dynamic and experienced Assistant Manager - Operations to join our team in Agra. Key Responsibilities: - Oversee daily operations to ensure adherence to SLAs and KPIs - Manage a large team of over 100 associates, includin...

We are hiring for TOP MNC for Workforce Management- Capacity Planning & Forecasting. Please Note - Must have strong experience in Capacity Planning & Forecasting. Interview Mode - Face to Face on 4th Sep 25 Location - Bangalore Experience - 6 - 14 Years 6- 10 Years- 10LPA 9- 13 Years- 14LPA (Assistant Manager)- People Management experience- added advantage Notice Period - Immediate - 45 Days max. Shift - UK Shift Please Note- Need to be flexible work from office all 5 Days. Qualification- Graduate and postgraduate. Skills Required Workforce management Capacity planning, preferably in a contact center or service/sales/retail operations environment. Capacity planning, forecasting, Data science...

Roles and Responsibility Analyze and solve increasingly complex problems. Interact with peers within Accenture on a daily basis. Have some interaction with clients and/or Accenture management. Work independently as part of a team, making decisions that impact own work and potentially others'. Oversee small teams or work efforts (if in an individual contributor role) at a client or within Accenture. Make decisions that impact own work and potentially others. Job Requirements Minimum 1 year of experience in WFM analysis or related field. Strong understanding of workforce management principles and practices. Excellent analytical and problem-solving skills. Ability to work independently and coll...