3599 Workforce Management Jobs - Page 34

About The Role Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for? Adaptable and flexibleDetail orientationAgility for quick learningResults orientationPrioritization of workload Roles and Responsibilities: In this role you are required to sol...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An inst...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? . Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs 2. Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client 3. Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.) 4. Initiate, design ...

Job Title: Workforce Services Specialist Capacity Planning Location: Bangalore Package: 14 LPA Experience: 9+ Years Joining date: 1st week of November Key Responsibilities Develop and maintain comprehensive capacity plans aligning workload forecasts with staffing requirements. Analyze historical data, efficiency assumptions, and shrinkage to model capacity needs across business lines. Conduct scenario modeling to assess impacts of business strategies, operational changes, and unexpected events. Partner with Forecasting, Scheduling, and Cross-Functional teams to align capacity plans with hiring, training, and budget timelines. Translate capacity models into actionable headcount and hiring pla...

Role Overview: You will be a Workforce Analyst in the Workforce Management team, providing support for workforce products, technologies, scheduling, forecasting, and real-time support for the CIB Solution Center and Commercial Card contact centers. Your primary responsibility will be the real-time monitoring of service levels for multiple lines of business (LOBs) to ensure optimal performance and alignment of business resources. Key Responsibilities: - Monitor service level in real time and adjust off-phone time and employee movement as needed to optimize service levels - Plan and coordinate off-phone activities, such as specialist meetings, coaching, and department initiatives - Maintain re...

**Job Title:** Production Executive **Experience Required:** 13 years **Job Responsibilities:** * Supervise day-to-day production activities to ensure targets are met. * Monitor production processes, quality standards, and efficiency. * Coordinate with team members to maintain workflow and resolve issues. * Maintain records of production output and report deviations. * Ensure compliance with safety and company policies on the shop floor. **Key Skills:** * Knowledge of production processes and quality checks. * Strong organizational and problem-solving skills. * Ability to handle shop-floor operations and workforce management.

As a Workforce & MIS Manager, your role involves planning, organizing, directing, and overseeing the activities of the department. You will be responsible for managing the agencies associated with the company in their assigned territory. Key Responsibilities: - Carry out WFM functions for CDC, including publishing service levels, projected call volumes, and rostering requirements based on customer base and time of month. Identify resourcing shortages. - Perform WFM functions for GRD and email teams by publishing service levels, projected email volumes, and rostering requirements based on projected email volumes. Identify resourcing shortages. - Conduct WFM functions for Loan Centers by publi...

As a Real-Time Monitoring (RTM) Analyst, you play a crucial role in ensuring consistent service delivery across all lines of business (LOBs) within the contact center. Your primary responsibility is to monitor intraday performance, staffing levels, and schedule adherence to drive real-time decisions that optimize workforce productivity and maintain service level agreements (SLAs). You will serve as a central point of coordination for real-time floor support, collaborating closely with Operations, Quality, and WFM planning teams. **Key Responsibilities:** - Monitor real-time contact center activity to ensure service level targets are met across queues, channels, and LOBs. - Track agent adhere...

Role Overview: As a Solution Consultant at UKG, you will play a pivotal role in delivering superior workforce management solutions to clients. You will be accountable for your success, utilizing your knowledge of workforce management software to implement solutions that maximize benefits for customers. Your superior communication and presentation skills, along with your ability to manage complex environments and client relationships, will ensure your success in this role. Key Responsibilities: - Documentation: Collect, analyze, validate, and document business requirements, creating detailed technical specifications for the implementation team. - Build and Configuration: Build and configure t...

As an Assistant Manager/ Sr. Manager in Workforce Management at Coforge, your role involves strategic resource planning, deployment & utilization management, stakeholder collaboration, and process & systems excellence. Your key responsibilities will include: - Strategic Resource Planning: - Forecast and plan resource demand across service lines and technologies. - Align workforce strategy with business growth, delivery commitments, and client needs. - Deployment & Utilization Management: - Drive efficient allocation of resources to projects based on skills, availability, and business priorities. - Monitor and improve billable utilization, bench management, and internal mobility. - Stakeholde...

As an Associate Manager of Implementation Advising at UKG Ready, a product of Ultimate Kronos Group, you will have the opportunity to utilize and enhance your software implementation and consulting skills. Your main responsibility will be leading a team of Implementation Advisors to enable UKG Ready Solution Consultants and contribute to efficiency and quality improvement activities. Your role will involve providing technical and implementation guidance, collaborating with cross-functional teams, and ensuring successful project completions. You will also be responsible for fostering a culture of engagement, development, and continuous learning among team members. **Responsibilities:** - Cons...

As a Plant Operations Manager at Sipra Engineers Private Limited, your role will involve overseeing the daily operations of the manufacturing plants in Nashik. Your responsibilities will include ensuring compliance with safety and quality standards, optimizing production efficiency, and managing the workforce. You will be required to coordinate with various departments to streamline processes and implement strategies for continuous improvement in production and operational activities. Key Responsibilities: - Oversee daily operations of the manufacturing plants - Ensure compliance with safety and quality standards - Optimize production efficiency - Manage the workforce - Coordinate with vario...

As a Workforce & MIS Manager in the Customer Service department at the Juinagar location, your primary role will involve carrying out Workforce Management functions for different teams within the organization: - Carry out WFM functions for CDC: - Publish service levels - Publish projected call volumes based on customer base/time of month - Publish rostering requirements based on projected call volumes - Identify resourcing shortages - Carry out WFM functions for GRD and email teams: - Publish service levels - Publish projected email volumes based on customer base/time of month - Publish rostering requirements based on projected email volumes - Identify resourcing shortages - Carry out WFM fu...

Real-time management A real-time management job in a call centre involves actively monitoring and adjusting resources to ensure optimal performance and service levels. This includes overseeing agent activity, call volume, and queue management to maintain adherence to schedules, meet service level targets, and improve overall customer experience. Key Responsibilities: Monitoring Real-Time Data: Tracking call volumes, agent status (available, busy, break), and other relevant metrics to identify deviations from planned schedules and targets. Adjusting Resources: Proactively adjusting agent staffing levels, break schedules, and task assignments to optimize workload distribution and response time...

Your role as a Manager/DM - GPSS involves leading workforce management solutioning and pricing strategy for RFPs and new business opportunities. You will be responsible for designing and implementing end-to-end WFM models, including forecasting, capacity planning, and scheduling. Developing and optimizing capacity models, staffing plans, and SLA-based delivery frameworks will be part of your responsibilities. Your role will also include generating actionable insights for global operations through advanced analytics and driving automation initiatives using Excel, VBA, Power Query, or other relevant tools. Collaboration with cross-functional teams for workflow optimization and resource allocat...

Configure and implement Kronos modules such as Workforce Timekeeper, Scheduling, Absence Management, Accruals, and Activities . Develop, maintain, and troubleshoot Kronos integrations using Workforce Integration Manager (WIM), Dell Boomi, or other tools . Design and customize Pay Rules, Work Rules, Accruals, Wage Profiles, Labor Levels, and Security Profiles . Perform system upgrades, enhancements, and maintenance of Kronos/UKG environments. Create and optimize reports using tools like BIRT, Oracle PL/SQL, or custom reporting solutions . Manage Kronos clocks (4500, InTouch, Dimensions) and device configurations. Collaborate with business teams to gather requirements, prepare documentation (B...

Job Title: Sr Kronos Developer Location: Hyderabad - Work from Office Working Hours: 12.00pm to 9.00pm Experience: 8 to 15 Years Must Key Skills: 1. Dimensions, WFC 2. Dell Boomi Integrations 3. SQL Skills: Experience in Kronos Workforce Central with knowledge in modules like Timekeeping, Global Time Off, Basic Scheduling, Accruals, Attestation, Activities, Devices Experience in SQL and PL SQL programming to be able to work on Interfaces development Experience on Intouch clocks and resolving issues related to clock devices Experience in Kronos WIM upstream and downstream Interfaces Responsibilities Perform configuration, re-configuration, enhancements for WFC application. Analyzing, Understa...

Job Description Role Purpose The purpose of the role is to ensure high levels of customer service as per the contract and defined process and standards of the organization. Do - Ensure high levels of customer service through contract compliance and issue resolution - Ensure SLAs are met and exceeded in the account - Conduct day to day analysis of delivery of services in the account and monitor daily standard service requests - Ensure the company policies and procedures required to deliver high quality services to clients are applied and followed - Identify potential SLA misses and escalate them according to the defined procedure - Work closely with the delivery teams to identify the gaps and...

Job Description Role Purpose The purpose of the role is to ensure high levels of customer service as per the contract and defined process and standards of the organization. Do - Ensure high levels of customer service through contract compliance and issue resolution - Ensure SLAs are met and exceeded in the account - Conduct day to day analysis of delivery of services in the account and monitor daily standard service requests - Ensure the company policies and procedures required to deliver high quality services to clients are applied and followed - Identify potential SLA misses and escalate them according to the defined procedure - Work closely with the delivery teams to identify the gaps and...

Job Description Role Purpose Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs, in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI. Do 1. BAU reports Release all daily BAU reports after thorough review. Make sure that all daily reports are Reports are released on time and with accuracy by maintaining tracker. Managing a team who generates and distribute management reports in accurate and timely manner. Generate both periodic and ad hoc reports as needed. Understand customer problems and Provide appropri...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Do Produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business Provide advice and guidance to all other areas of the business and IT on all capacity- and performance related issues Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and capacity of both services and resources Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems Assess the impact of all changes on the Capacity Plan, and the performance and capacity of all services and resources Ensure that proactive measures to improve the...

Job Description Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols a...