3601 Workforce Management Jobs - Page 38

Role Overview: You are applying for a Senior Specialist Business Consultant position at NiCE within the AI Center of Excellence Organization. Your role will focus on delivering excellence and increasing adoption and bottom-line ROI from the portfolio of AI solutions, specifically Intelligent Virtual Assistants (IVAs), Natural Language Understanding (NLU), and Interaction Analytics technologies. As an IVA and NLU Model Implementation & Optimization Specialist, you will be responsible for ensuring optimal performance and continuous enhancement of customers" IVAs and NLU models. Key Responsibilities: - Implement, monitor, and maintain the health and functionality of Intelligent Virtual Assistan...

As a member of the Implementation Advising job family of Ready Implementation Services (RIS) workgroup under the UKG Customer Experience (CX) division, your role will involve working on new customer deployments of UKG Ready product and collaborating with UKG Ready customers in multiple geographies. You will have the opportunity to utilize and enhance your software implementation and consulting skills in a dynamic, fast-paced environment. Key Responsibilities: - Utilize your knowledge in Human Capital Management or Workforce Management domain for products like ADP, Ceridian Dayforce, Oracle HCM, PeopleSoft, People Strong, Ramco, SAP SuccessFactors, Workday - Serve as a thought leader within t...

Position Purpose The Workforce Management Real Time Analyst is responsible for monitoring and reporting agent schedule adherence in real-time using real-time adherence software and ACD real-time displays. They work closely with Operations, calling out non-adherent events via email so that non-adherent agents can be directed back toward the phone. Workforce Management Real Time Analyst also monitor agent calling behaviors in real-time, calling out events such as talk-time or after-call-work time which exceeds defined thresholds. They watch real-time campaign statistics across various measures such as service level or staffing interval requirements to ensure we are meeting contractual standard...

Role & responsibilities Demonstrate extensive knowledge of Workforce Management (WFM) methodologies with a strong focus on staff planning, scheduling, and stakeholder management. Create, develop, and maintain detailed capacity plans with volume projections and key business assumptions. Analyse historical volumes and create long-term staffing plans while keeping in mind Service Level goals, Operational Flexibility, and Cost Effectiveness. Maintain headcount reporting, attrition tracking, and business trends for all functions. Continuously monitor and adjust forecasts according to changes in demand, while identifying potential risks to capacity and proactively creating contingency plans. Colla...

Skill:SAP GTS Location:Pan India Notice Period:Immediate Employment Type: Contract Mandatory Skills GTS Trade Preference Compliance Processes Customs Management 2-3 years in the Consumer Goods industry in AMS.

Work Type: WFO (Hybris) Job Description: Basic Skills: ABAP, OOPS ABAP Needed Skills: BOPF, FPM and FBI Adv Skills: ABAP on HANA, ODATA, BRF+ An SAP ABAP Technical job description involves analyzing business requirements and translating them into robust technical solutions within SAP systems using the ABAP programming language. Key responsibilities include designing, developing, testing, and debugging custom programs, reports, and interfaces; collaborating with functional teams for seamless integration; and performing performance tuning and code reviews to maintain high standards. Advanced tasks may include AMDPs, OData services, and S/4HANA enhancements.

Role Overview We are seeking a Sr. Manager / Manager Helpline Support who will be responsible for leading and optimizing our helpline operations. The ideal candidate should bring strong expertise in Workforce Management (WFM) from the BPO segment, ensuring effective capacity planning, scheduling, and service delivery to meet SLAs. Key Responsibilities Lead day-to-day operations of the Buddy4Study helpline team, ensuring high-quality support delivery. Own and implement Workforce Management (WFM) processes including forecasting, scheduling, real-time monitoring, and capacity planning. Track performance against defined KPIs/SLAs (AHT, Service Level, Occupancy, Adherence, etc.). Develop and main...

Role & responsibilities Prepare and maintain headcount and capacity planners for processes assigned. Preparing forecasts for volume, productivity and shrinkages. Preparing monthly reports for individual accounts Validate production and non-production hiring and/or internal movements. Analysis of scheduling outputs and recommend changes whenever necessary. Coordinate with internal and external stakeholders on items related to capacity planning and hiring. Coordinate with cross-functional teams on matters related to resource planning and movements. Supervise and train team members peforming work tasks and responsibilities. Preferred candidate profile Good working knowledge of computer i.e., MS...

Update outlook with Actual orders along with all related templates. Maintain strong working relationship & communications with supply centers to confirm production/shipping schedules & monitor open POs for on time deliveries. Maintain order tracking information (order sheet) and share visibility with customers Secure in transit confirmation and end of month reported stock as an input for demand planner to run accurate DRP Communicate order change to Demand planner to ensure accurate outlook reporting Coordinate on bookings with approved lines/forwarders-where applicable Communicating Updated Logistics Cost to the Financial Controls Analyst. Ensure timely receipt by distributors of correct an...

Skills Required: B. Tech / M. Tech / M.Sc. (IT) Minimum 8 12 years of experience Key Responsibilities Provide technical assistance and support to end-users for IT-related issues, including hardware, software, network connectivity, and system problems. Perform routine checks, updates, and preventive maintenance to ensure optimal performance, availability, and reliability. Implement and enforce IT security measures, policies, and procedures to protect sensitive data and systems. Assist users with IT inquiries, requests, and problems. Coordinate with vendors, perform upgrades, and ensure compliance with licensing requirements. Prepare regular reports on IT performance, system health, service le...

Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all cust...

Roles and Responsibility Analyze and manage workforce data to optimize business performance. Develop and implement effective workforce management strategies. Collaborate with cross-functional teams to achieve business objectives. Identify and mitigate potential risks and issues impacting business continuity. Provide insights and recommendations to stakeholders on workforce planning and management. Ensure compliance with company policies and procedures. Job Requirements Strong understanding of workforce management principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Effective communication and interpersonal skills....

Roles and Responsibility Analyze and manage workforce data to optimize business performance. Develop and implement effective workforce management strategies. Collaborate with cross-functional teams to achieve business objectives. Identify and mitigate potential risks and issues impacting business continuity. Provide insights and recommendations to senior management on workforce planning and optimization. Ensure compliance with company policies and procedures. Job Requirements Strong understanding of workforce management principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Effective communication and collaboration ...

Roles and Responsibility Analyze and manage workforce data to optimize business performance. Develop and implement effective workforce management strategies. Collaborate with cross-functional teams to achieve business objectives. Identify and mitigate potential risks and issues impacting business continuity. Provide insights and recommendations to stakeholders on workforce planning and resource allocation. Ensure compliance with company policies and procedures. Job Requirements Strong understanding of workforce management principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Effective communication and collaboratio...

Roles and Responsibility Analyze and optimize workforce management processes to improve efficiency and productivity. Develop and implement effective scheduling strategies to meet business objectives. Collaborate with stakeholders to identify and address staffing needs. Monitor and report on key performance indicators to inform business decisions. Identify areas for improvement and recommend process enhancements. Develop and maintain relationships with internal teams to ensure alignment with business goals. Job Requirements Strong understanding of workforce management principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectivel...

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process re...

Role based in BSv organisation. Leveraging deepening knowledge of Cash Applications, The Cash Applications Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their deepening domain expertise means they handle standard cash application transactions and customer account clearing activities in accordance with cash application proc...

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process re...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role This role involves the development and application of engineering practice and knowledge in the following technologiesStandards and protocols, application software and embedded software for wireless and satellite networks, fixed networks and enterprise networks; connected devices (IOT and device engineering), connected applications (5G/ edge, B2X apps); and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. About The Role - Grade Specific Focus on Connectivity and Network Engineering. Develops competency in own area of expertise. Shares expertise and provides gu...

Your Role Design, implement, and manage automation solutions using Infrastructure as Code (IaC) principles to streamline infrastructure deployment and management. Architect automation frameworks covering legacy systems (server, storage, network, OS), cloud environments (IaaS and PaaS), CI/CD pipelines, container management, and operations. Collaborate with Automation Project Architects, Project Managers, and Project Teams to deliver project milestones on time and within budget. Continuously scan for new technology opportunities and disruptions, guiding the definition of automation roadmaps and approving product/software standards. Drive the adoption of CI/CD pipeline technologies across all ...

Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all cust...

Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all cust...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...