2567 Workforce Management Jobs - Page 38

You will be joining as a Human Resource Transformation Consultant at Accenture, operating at Management Level 09. The key locations for this role include Gurgaon, Mumbai, and Bangalore. Your primary expertise should lie in Human Resource Transformation (HRT), with additional skills in Organization Design, Organization Development, Organization Restructuring, or HR Operating Model being advantageous. As part of the HR Strategy & Transformation team, you will work closely with clients to enhance their HR and Talent investments effectively. Your responsibilities will encompass various aspects such as HR Operating Model design, Competency-Based Talent Management, Workforce Management, HR Shared ...

As an Intern at our organization, you will have the opportunity to gain valuable hands-on experience in various aspects of human resources. This internship is designed to provide exposure to different HR functions and support your professional development. Your responsibilities will include assisting with employee orientation and onboarding processes, supporting workforce management tasks, and gaining insights into talent acquisition strategies. To qualify for this role, you should be pursuing a degree in Human Resources, Business Administration, or a related field. A strong interest in HR practices and procedures, excellent organizational skills, attention to detail, and the ability to work...

At Lilly, we are committed to uniting caring with discovery to enhance the quality of life for individuals worldwide. As a global healthcare leader based in Indianapolis, Indiana, our dedicated employees collaborate to develop groundbreaking medicines, advance disease management, and contribute to our communities through philanthropy and volunteer initiatives. Our focus is on prioritizing people and striving to create a positive impact on a global scale. We believe in nurturing the talent within our workforce and recognize the value of utilizing our existing employees to fill new and vacant positions. If you are seeking a new opportunity within Lilly, you can explore and apply for available ...

The job is based in Noida, UP, India and falls under the regular employment type with on-site work style. As a part of the UKG team, you will be contributing to a company with 80,000 customers spanning across 150 countries, making UKG the largest U.S.-based private software company globally. At UKG, your role will be pivotal in shaping the future as the organization is continuously evolving and expanding its horizons. If you are passionate about making a difference and thrive in a collaborative environment, UKG offers you the platform to bring your innovative ideas to life. UKG is a purpose-driven organization that aims to inspire every workplace to become a great place to work through its a...

The Application Consultant is responsible for providing a professional, creative, energetic, and thorough experience for internal and external customers of Verint. Your role involves consulting customers both in person and virtually and delivering training for multiple Verint solutions. As an Application Consultant, you will maintain fluency with Verint Applications and grow subject matter expertise on products such as Workforce Management and/or Quality Management, including best practices and industry insights. You will conduct design sessions and consulting events on Verint Applications following the Verint Implementation Methodology. Providing best practice, optimization, and assessment ...

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY- Global Delivery Services (GDS) Consulting People Consulting (PC) Work Force Management (WFM) Consultant Managing the global workforce in todays fast-changing and highly disruptive environment is becoming increasingly complex. As a member of our PC practice, youll be part of a team that supports clients in aligning their HR function with the...

The Local Marketing Support Team oversees Brandmuscle's support efforts for clients using the software, offering phone, email, and chat channels for client contact. The team is tasked with achieving and exceeding acceptable service levels across all communication channels. As a Sr Manager, Local Marketing Support, you will lead the customer service department to success. You will engage with corporate stakeholders, franchisees, and dealers, demonstrating a passion for effective support. Responsibilities include providing on-site coaching, training team members, and collaborating with other departments to facilitate communication and training on program/product/policy updates. Responsibilitie...

Maintains and ensures accuracy of data for resource capacity in workforce management tool Assists in planning and process for all assignments and extensions of resources based on capacity and demand needs Collaborates with Resource Specialist/Manager to review trending on quality metrics for management associated with capacity Captures action items and meeting notes on weekly/bi-weekly Resource Management calls with leadership teams Assists in reviewing capacity across capability areas on an ongoing basis and proactively works to re-balance professionals who are above / below utilisation targets Partnering with Resource Specialist/Manager to understand recruitment brief, create job requisiti...

Maintains and ensures accuracy of data for resource capacity in workforce management tool Assists in planning and process for all assignments and extensions of resources based on capacity and demand needs Collaborates with Resource Specialist/Manager to review trending on quality metrics for management associated with capacity Captures action items and meeting notes on weekly/bi-weekly Resource Management calls with leadership teams Assists in reviewing capacity across capability areas on an ongoing basis and proactively works to re-balance professionals who are above / below utilisation targets Partnering with Resource Specialist/Manager to understand recruitment brief, create job requisiti...

About the Job We are changing the way people think about customer careand we need your help! We're seeking a Workforce Manager to lead and supervise all activities related to the Workforce team for a dedicated IntouchCX program. This leadership role requires someone with the vision, experience, and passion to contribute to our culture and drive success for our clients. As a Workforce Manager, You Will: Collaborate closely with Operations to align team efforts with company goals and partner objectives. Interact directly with external partners, building long-term, strategic relationships. Analyze partner metrics and workforce staffing trends consistently. Recommend and implement process effici...

About the Job Were changing the way people think about customer care, and we need your help! Were looking for a Team Lead to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training and career pathing plans. As Team Lead, You Will Manage and supervise CSRs Ensure proficient training, professional development and employee engagement is sustained in order to prepare, g...

Job description Summary Scope of this Role : Scope includes Workforce team leadership & development, labor planning & optimization , real-time queue management, advanced analytics, process design/enhancements, departmental budgeting, strategic planning , contact routing design, self-service & Call Deflection capability improvement ideas and implementation support, and general consultation regarding contact center industry & best practices. What we're looking for Workforce Management Must have SIGNIFICANT NICE IEX administration & configuration experience. Leadership acumen with the ability to present complicated analytical analyses to peers and senior leadership. Ability to manage multiple c...

As an Operations Manager at a leading BPO in Kolkata, you will be responsible for various essential functions and core responsibilities to ensure the efficient operations of the business. With over 8 years of experience in the BPO industry, including a minimum of 1 year as an Operations Manager, you will play a key role in maximizing revenue generation, maintaining client service level agreements, and managing a team of team leaders, Assistant Managers, and Deputy Managers. Your primary responsibilities will include analyzing and maintaining all client service level agreements, implementing improvement plans as necessary, and maximizing revenue generation through effective data collection an...

The Scheduling Analyst position based in Pan India requires a candidate with at least 3 years of experience in Planning/Scheduling Analyst roles. The ideal candidate should possess expertise in utilizing various essential applications and systems for line management such as Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI WebView, and SharePoint. Proficiency in MS Office applications, particularly Excel and Access, is essential for this role. Strong organizational skills, the ability to work under challenging deadlines, and advanced knowledge of Workforce management systems are also necessary qualifications. Moreover, the candidate should demonstrate the capability to analyze data effectively and...

The Principal Learning Content Strategist Human Capital Management (HCM) role at Oracle University is an individual contributor position that requires a self-motivated professional. Your main responsibilities will include supporting Oracle University (OU) products, curating online subscription material aligned with the HCM Product Strategy, participating in content roadmap planning, and contributing to the development and recording of training content. You will be expected to identify, propose, design, and prototype new teaching methods, learner engagement techniques, and content for targeted job roles within Oracle University based on your experience in implementing Fusion HCM solutions for...

Job Duties 34 years of experience in resource management and workforce planning. Manage staff scheduling, including PTO, training, and updates using scheduling tools. Proficient in scheduling, forecasting, and capacity planning methodologies. Provide supply-demand reporting to identify resource or skill gaps. Understand staffing requirements and propose solutions in coordination with delivery teams. Strong MS Excel skills. Prepare and publish periodical reports with regards to employee utilization, team performance, and project progress. Analyze and explain the budget, forecast, and actual variances. Highlight theanticipatedutilization for the upcoming month in comparison to the budget andpr...

Job Duties 34 years of experience in resource management and workforce planning. Manage staff scheduling, including PTO, training, and updates using scheduling tools. Proficient in scheduling, forecasting, and capacity planning methodologies. Provide supply-demand reporting to identify resource or skill gaps. Understand staffing requirements and propose solutions in coordination with delivery teams. Strong MS Excel skills. Prepare and publish utilization, team performance, and project progress reports. Analyze budget vs. forecast vs. actuals and explain variances. Highlight anticipated utilization vs. budget, identifying any forecast gaps. Collaborate with US resource managers and engagement...

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometrys digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. As our first dedicated Workforce Management Specialist , you will play a foundational role in building workforce discipline into our fast-growing contact center. You&aposll be responsible for ensuring the right people are in the right place at the right timebalancing efficiency, employee experience, and customer satisfaction. The i...

As a member of the HR Strategy & Transformation team, you will be part of a group of HR professionals specializing in various key areas within the HR domain. Your primary focus will involve partnering with clients to identify and deliver strategic value for their HR and Talent investments. Utilizing a distributed delivery model, you will have the opportunity to work on projects that can be deployed globally, whether onsite, near shore, or offshore. Your responsibilities will encompass a range of critical functions, including: - Designing HR Operating Models: You will be involved in the design and enhancement of HR Operating Models, organization design, and capability development to optimize ...

Join us as a Colleague Services MSP Service Admin Manager at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. To be successful in this role, you should possess a Bachelor's degree in Business Administration, Management, or a related field, along with proven work experience, preferably in a similar role. A strong understanding of non-permanent headcount management and administrative processes is essential. You should have excellent organizational and leadership skills, along with the ability to work independently,...

As a Workforce Services New Associate at Accenture, you will be responsible for monitoring daily operational metrics on a real-time basis, such as SLA, KPIs, and Adherences. You will publish real-time reports for performance monitoring and coordinate with internal and external stakeholders as necessary. Additionally, you will be involved in preparing RCA, maintaining downtime trackers, and proposing schedule changes to improve performance. You will also handle requests for roster swap, week off swap, and break swap received through email or tools. Your role will involve delivering timely ad hoc and standard operational reports, working closely with process subject matter experts from each fu...

As a Deployment Senior Associate at PwC, your role will involve utilizing your expertise in workforce management to optimize the deployment of employees within the organization. You will be responsible for managing and coordinating the allocation of projects to professionals, capacity planning, resource scheduling, skills management, real-time adherence, and bench management. Your focus will be on meeting prescribed resource management KPIs, providing subject matter support to stakeholders, and ensuring optimal utilization of business professionals. To excel in this role, you should have a strong understanding of resource management concepts and possess hands-on experience in demand-supply p...

As an Operations Manager at our leading BPO in Hyderabad and Bangalore, you will be responsible for overseeing operations and ensuring the efficient functioning of the business processes. With a requirement of being an Ops Manager on papers in a BPO and having essential experience in the Content Moderation Process, you will play a crucial role in driving the success of the organization. Your primary responsibilities will include analyzing and maintaining all Client Service Level Agreements, implementing improvement plans when necessary, and maximizing revenue generation for both long and short-term financial projects. You will be tasked with selecting, training, developing, and managing the ...

As a Customer Experience Senior Consultant at UKG, you will play a pivotal role in delivering UKG Emerald for our top segment customers across various countries. Your primary responsibility will be to provide Architecture guidance, Innovation services, Design and Implementation support, Cybersecurity, Data, and Integration services for our cloud premium offering. In this role, you will collaborate closely with customers to understand their strategic business goals, processes, industry norms, and technological advancements. Your expertise will drive business and IT planning sessions with customers, architect customer engagement models, deliver services to top segment customers, design compreh...

As a Team Leader in Collections with a solid background in call center operations, you will have the exciting opportunity to lead a high-performing team and drive efficiency and productivity in Thane. You will play a critical role in ensuring that team goals align with the business strategy by monitoring and reviewing daily productivity. Additionally, you will be responsible for publishing productivity reports, pending reports, roster, out-of-TAT cases, allocation reports, and providing necessary data as required. Your role will also involve managing collections forecasting, resource planning, scheduling, shift bidding, and recruitment planning to optimize resource allocation. Leading your t...