3599 Workforce Management Jobs - Page 36

Roles and Responsibility Analyze and interpret complex data sets to inform business decisions. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to achieve business objectives. Provide exceptional customer service and support to internal stakeholders. Identify and mitigate risks associated with poor planning and resource allocation. Develop and maintain reports and dashboards to track key performance indicators. Job Requirements Strong understanding of IT Service & Consulting industry trends and best practices. Excellent analytical and problem-solving skills, with attention to detail. Ability to work effectively in a t...

Roles and Responsibility Analyze and improve workforce management processes to enhance productivity and efficiency. Develop and implement effective scheduling strategies to meet business objectives. Collaborate with stakeholders to identify and resolve staffing issues. Monitor and report on key performance indicators to inform business decisions. Identify areas for process improvement and implement changes as needed. Provide exceptional customer service to internal clients and external partners. Job Requirements Strong understanding of workforce management principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast...

Roles and Responsibility Analyze and solve increasingly complex problems with minimal instruction on daily work/tasks and moderate level of instruction on new assignments. Interact with peers within Accenture, clients, and/or Accenture management to deliver business solutions. Make decisions that impact own work and may impact the work of others as an individual contributor or small team lead. Work in rotational shifts and adapt to changing schedules. Collaborate with cross-functional teams to achieve business objectives. Provide expert-level support for WFM-related queries and issues. Job Requirements Minimum 5 years of experience in WFM analysis or related field. Strong understanding of WF...

Job Title: Product Owner Automation for Transport, Fiber & Workforce Management Location: Pune Role Summary: We are seeking an accomplished Product Owner to lead the automation-first roadmap for Transport, Fiber Networks, Workforce Management, and GIS-based Planning Tools. This role will focus on planning, designing and delivering automation-driven solutions that transform planning, operations, and field force efficiency, while selecting the right partners and tools to support these initiatives. Key Responsibilities: Automation-Driven Product Ownership Define and own the product vision, strategy, and roadmap with automation as the core enabler across Transport, Fiber, GIS, and Workforce doma...

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and ex...

About the Job Were looking for a Scheduling Specialist to work in partnership with both our Operations and Workforce Management Team to align the accuracy of original schedules to forecasted work volume. Reporting to the Manager of Resource Planning, this role will also be responsible for ongoing analysis and continuous improvement. As Scheduling Specialist, You Will Assist with schedule and tracker management to ensure that all schedules are generated properly Identify customer contact trends to ensure appropriate resources are utilized Manage schedule information for new and existing employees in multiple locations using a workforce software program Ensure employee information is accuratel...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessf...

Role Overview The Manager MIS & WFM is responsible for forecasting, capacity planning, scheduling, real-time monitoring, and reporting to ensure optimal utilization of manpower and resources. This role acts as a bridge between operations, clients, and leadership , ensuring service levels, efficiency, and business KPIs are consistently met. Key Responsibilities Develop accurate forecasting models based on call volumes, seasonality, and business trends. Create and optimize staffing plans, schedules, and rosters to meet SLA targets. Monitor real-time adherence (RTA) and take proactive measures to minimize SLA misses. Manage shrinkage, absenteeism, and occupancy levels effectively. Coordinate wi...

Bachelor s degree in Marketing, Business, or a related field. Proven experience in digital marketing, including social media, SEO, and content marketing strategies. Strong analytical skills with the ability to interpret data and make data-driven decisions. Excellent communication and interpersonal skills for effective collaboration with clients and team members. Proficiency in using digital marketing tools and platforms, such as Google Analytics, AdWords, and social media management software. Benefits Why Join Us Work with an innovative and dynamic team in a fast-paced environment. 5 Days working company Opportunity to engage with international clients and diverse projects. Contribute to mea...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Measurement & Report Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are ...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for? The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.The design of employee data processes to man...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An instit...

Lead the operational execution of global gig workforce programs, ensuring high performance and scalability. Manage relationships with gig platforms such as LiveXchange and GigCX , ensuring optimal utilization and vendor performance. Oversee remote team leaders and workforce coordinators to ensure consistent delivery and adherence to KPIs. Develop and implement operational processes, SOPs, process flow diagrams, and performance metrics tailored to gig workforce models. Collaborate with cross-functional teams including HR, IT, Compliance, and Program Implementation to ensure seamless integration of gig resources. Monitor workforce performance, identify trends, and implement continuous improvem...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An instit...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Incident Management Good to have skills : NA Minimum 5 year of experience is required Educational Qualification : 15 years full time education Summary :A Major Incident Manager is responsible for overseeing the resolution of high-impact IT incidents that disrupt business operations. They act as the central point of coordination during major incidents, ensuring swift recovery, clear communication, and minimal disruption. Roles & Responsibilities:- En...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger i...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on soci...

About The Role Skill required: Contractor Exchange - Workforce Management (WFM) Designation: PPSM Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(Domestic) - Advanced What would you do? In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an i...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year of experience is required...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are r...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on soci...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are repo...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An...