3601 Workforce Management Jobs - Page 37

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are repo...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An...

Create headcount plan at week and month level to maintain available capacity to plan and share hiring plan in case of deficit with senior leadership. Create and run schedules analysis on excel and scheduling tool (preferably NICE-IEX) based week and day level volume pattern. Dive deep into data/processes to identify opportunities and solutions and present to leadership. Keep regular communication with stakeholders, senior leadership, tools teams and other stakeholders to manage critical parameters, employee experience and contingency plan. Publish WFM key analytical reports and other root cause analysis to drive efficiency in operations and keep all relevant stakeholders regularly informed. ...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on soci...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on ...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Measurement & Report Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reporte...

About The Role Skill required: Contractor Exchange - Workforce Management (WFM) Designation: PPSM Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may ...

We are seeking a highly motivated, dedicated, and detail-oriented individual to join our team as an Associate Manager Life Insurance BPS Operations. This role is pivotal in driving day-to-day operational excellence, ensuring seamless business operations, and delivering exceptional client service. The Associate Manager will be responsible for overseeing daily functions, maintaining service level compliance, and fostering a culture of continuous improvement. Key responsibilities include leading and supporting teams, monitoring performance metrics, enhancing processes, and collaborating across functions to ensure high-quality outcomes aligned with business goals. Key Responsibilities includes: ...

This Position reports to: IS ERP Practice Lead ABAP Your role and responsibilities (Mandatory) In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance. You will be mainly accountable for: Builds IS Security, Risk & Compliance operation activities in cooperation with IS Service Owners and IS Solution Architects Acti...

Our potential, unleashed Indias impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond At Deloitte, your whole self to work, every day Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters The Team: The Resource management team in Deloitte India helps with the process of staffing client projects with appropriate available staff who have the right skill It involves the process of planning, scheduling, an...

Job Description - Sr. Manager (Workforce Management) We are hiring a highly experienced Senior Manager - Workforce Management (WFM) for one of our MNC clients. This strategic leadership role requires proven expertise in international BPO operations, with strong hands-on experience in forecasting, scheduling, intraday management, reporting, and billing & invoicing. The ideal candidate will drive end-to-end WFM processes, align strategies with business goals and client expectations, and ensure operational excellence. Immediate joiners are preferred. Key Responsibilities Define and execute departmental plans aligned with WFM strategy and client requirements. Oversee the complete WFM cycle - for...

Looking for SAP SD GTS Consultant with expertise in Sales & Distribution and Global Trade Services. Must configure and support compliance, customs, and trade processes. Integration experience with SAP ECC/S4 modules preferred.

Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : 3D Modeling Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : BE or BTech Summary: As an Engineering Services Practitioner, you will be responsible for providing end-to-end engineering...

Title Business Analyst Job Type Contract to Hire JD Business Analysis, IT IS_CNS_Voice Network_Cisco, Genesys Inbound Voice Identifying and analyzing business needs Conducting requirements gathering Developing business requirements Develop process maps Understand current state and the ability to document future state Support Telephony SMEs Develop User Acceptance Testing (UAT) Test casesSupport the UAT process.Business Analyst contractor to support the implementation of the Genesys UK project. This role will serve as the primary liaison between Technology, the Vendor, and Operations SMEs. The project is the transition from two legacy telephony systems (CISCO and 8x8) to the leading omni-chan...

In this leadership role, you will: Drive strategic workforce planning and capacity forecasting for NABs India operations. Lead cost management, budgeting, and P&L optimisation initiatives. Collaborate with global stakeholders and present insights to CXO-level leaders. Champion diversity and inclusion , while mentoring a high-performing team. Key Responsibilities: Lead strategic workforce planning and capacity forecasting for NAB’s India operations. Drive cost management, budgeting, and P&L optimisation initiatives across business units. Partner with global and regional leaders to align workforce strategy with long-term business goals. Provide actionable insights using workforce analytics to ...

Company Secretary Intern at Skuad Remote Job | AllRemote Location Gurugram Job Type Full-time Experience 1+ years Salary N/A Skill Set N/A Role Corporate Secretary Why you should join Skuad NASDAQ Listed-backed hyper-growth company Rapid career advancement with opportunities to learn Competitive salary and Performance bonus Paid time off, Flexi-hour policy & Wellness benefits Truly Global & Diverse Team About the role Provide support to the group corporate secretary in managing other entities and international expansion activities. Provide company secretarial guidance and support to members of the board of directors of the entities supported. Review and manage secretarial compliances, vi,z t...

Company Secretary Intern at Skuad Remote Job | AllRemote Location Gurugram Job Type Full-time Experience 1+ years Salary N/A Skill Set N/A Role Corporate Secretary Why you should join Skuad NASDAQ Listed-backed hyper-growth company Rapid career advancement with opportunities to learn Competitive salary and Performance bonus Paid time off, Flexi-hour policy & Wellness benefits Truly Global & Diverse Team About the role Provide support to the group corporate secretary in managing other entities and international expansion activities. Provide company secretarial guidance and support to members of the board of directors of the entities supported. Review and manage secretarial compliances, vi,z t...

Consultant, Company Secretary at Skuad Remote Job | AllRemote Role Corporate Secretary Why you should join Skuad NASDAQ Listed-backed hyper-growth company Rapid career advancement with opportunities to learn Competitive salary and Performance bonus Paid time off, Flexi-hour policy & Wellness benefits Truly Global & Diverse Team About the role Working on Due Diligent Platform for entity data and compliance calendar management for 70 group entities End-to-end management of corporate compliance for certain global entities Own, coordinate and support restructuring initiatives and activities amongst the group companies Create compliance calendars/checklists and drive implementation Strong experti...

Analyze workforce data to identify trends and patterns, providing insights to stakeholders. Develop and implement effective workforce management strategies to optimize productivity. Collaborate with cross-functional teams to design and deliver training programs. Monitor and report on key performance indicators (KPIs) related to workforce utilization. Identify areas for process improvement and recommend changes. Develop and maintain relationships with internal customers to understand their needs. Job Requirements Strong analytical and problem-solving skills are required, along with attention to detail and accuracy. Excellent communication and interpersonal skills are necessary to work effecti...

Analyze and interpret complex data sets to inform workforce planning decisions. Develop and implement effective workforce management strategies to meet business objectives. Collaborate with stakeholders to design and deliver training programs that enhance workforce capabilities. Monitor and report on key performance indicators to ensure optimal workforce utilization. Identify areas for process improvement and implement changes to increase efficiency. Develop and maintain relationships with external partners to leverage resources and expertise. Job Requirements Strong analytical and problem-solving skills, with the ability to interpret complex data sets. Excellent communication and interperso...

Analyze and interpret workforce data to inform business decisions. Develop and implement effective workforce management strategies. Collaborate with stakeholders to identify and prioritize workforce needs. Design and deliver training programs to enhance workforce capabilities. Monitor and report on key performance indicators related to workforce utilization. Identify areas for process improvement and implement changes. Job Requirements Strong understanding of workforce management principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Effective communication and interpersonal skills. Experience with workforce managem...

Roles and Responsibility Analyze and interpret workforce data to inform business decisions. Develop and implement effective workforce management strategies. Collaborate with stakeholders to identify and prioritize workforce needs. Design and deliver training programs to enhance workforce capabilities. Monitor and report on key performance indicators related to workforce utilization. Identify areas for process improvement and implement changes. Job Requirements Strong understanding of workforce management principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Effective communication and interpersonal skills. Experien...

Description The Director of Program Management will be responsible for overseeing and driving workforce management initiatives within the organization. This role requires a strategic leader who can manage multiple programs, ensuring they align with the company's business objectives and deliver measurable results. Responsibilities Develop and implement strategic plans for workforce management programs to enhance operational efficiency. Lead cross-functional teams to deliver program objectives within specified timelines and budgets. Monitor and evaluate program performance metrics to ensure continuous improvement and alignment with business goals. Manage stakeholder relationships and communica...

As a Senior Specialist Business Consultant at NiCE, you will be a part of the AI Center of Excellence Organization, dedicated to delivering excellence and driving increased adoption and bottom-line ROI from the portfolio of AI solutions. Specifically, your focus will be on Intelligent Virtual Assistants (IVAs), Natural Language Understanding (NLU), and Interaction Analytics technologies. Your responsibilities will include: - Implementing, monitoring, and maintaining the health and functionality of Intelligent Virtual Assistants (IVAs). - Continuously assessing and optimizing NLU models for improved understanding, accuracy, and efficiency in processing and responding to user queries. - Analyz...

As an Oracle Cloud HCM Practice Head, your role involves leading the HCM cloud initiatives across Core HR, Talent Management, Benefits, Time & Labor, and Workforce Management. You are expected to have domain expertise, engage in pre-sales activities, and offer solutions that drive growth and innovation in the Oracle HCM space. Your key responsibilities include: - Defining and evolving the Oracle Cloud HCM practice roadmap according to client needs. - Building solution accelerators, reusable assets, and delivery frameworks to facilitate the scaling of implementations. - Leading pre-sales engagements for Oracle Cloud HCM, covering Core HR, Benefits, Performance, Recruitment, and Workforce modu...