2567 Workforce Management Jobs - Page 37

Shift Timings- Night Shift|Management Level- A| Travel - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role and responsibilities: Interaction with Techs in field to provide them real time support Checking status of service...

Shift Timings- Night Shift|Management Level- A| Travel - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role and responsibilities: Interaction with Techs in field to provide them real time support Checking status of service...

Shift Timings- Night Shift|Management Level- A| Travel - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role and responsibilities: Interaction with Techs in field to provide them real time support Checking status of service...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all cust...

Roles and Responsibility Conduct thorough analysis of complex data sets to identify trends and patterns. Develop and implement effective analytical solutions to drive business growth. Collaborate with cross-functional teams to design and implement process improvements. Provide expert-level support for data-driven decision-making. Stay up-to-date with industry trends and emerging technologies. Develop and maintain detailed documentation of analytical processes and results. Job Requirements Strong understanding of analytical principles and methodologies. Proficiency in data analysis tools and technologies. Excellent communication and interpersonal skills. Ability to work effectively in a fast-...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Educational Requirements MBA,MSc,MTech,Bachelor Of Science (Tech),Bachelor of Engineering,Bachelor Of Technology (Integrated) Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create req...

Role Purpose This role ensures that inbound call queues are effectively managed, and maximum calls are answered within service level, this role primarily includes. Forecasting inbound calls & scheduling workforce accordingly Real-time queue management Identifying and resolving bottlenecks Reporting & Analyzing data for real-time trends Role Accountability Responsible for facilitation of Dialer strategy and Dialer Metric. Monitor all agents are logged into dialer system to assure agents logged into appropriate campaigns for each department group and to maximize utilization of agent productivity while logged into campaigns. Collaborate with IT and Process owners for Automation of processes lea...

Role & responsibilities Job description: About the Organization: Acceleration Centers (ACs) in India, are an integral part of PwCs global network and that of our global ACs. We collaborate across engagement teams, business segments and borders – as seamlessly integrated teams – delivering complex client engagements and internal projects with agility and efficiency. At ACs in India we are focused on attracting, developing and retaining high potential talent and achieving excellence in everything we do. With innovation, growth and learning at our core, our people are able to make more possible and make our clients successful. We owe this success to our diverse and talented workforce. Therefore...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

We are seeking a dedicated and experienced Production Supervisor/Incharge to manage the daily operations of our manufacturing unit in Indore. The ideal candidate should have previous experience in a similar role within the FMCG industry, possess a solid understanding of manufacturing processes, and demonstrate efficient management of shop-floor activities. Key Responsibilities: - Supervise and coordinate production activities to ensure timely and high-quality output. - Monitor daily production schedules and ensure targets are met. - Manage shop-floor workforce, ensuring adherence to discipline and safety standards. - Maintain accurate documentation of production, wastage, and downtime. - Opt...

As a team lead at Lenovo, you will be responsible for supervising and guiding a team of technicians who handle network operations, data center activities, and end-user device support. Your primary focus will be on ensuring that all team members are well-trained on processes, technical tasks, and customer service expectations. Your role will involve supporting engineers in day-to-day business as usual (BAU) operations on data centers and networks, as well as monitoring and reporting on performance. You will also be responsible for managing customer service and escalations, assisting team members with network and data center operations, and handling issues as they arise. To excel in this role,...

As an Experience Management Associate at EY, you will have the opportunity to be part of a high-performing team of workforce management professionals dedicated to providing exceptional client service and helping employees achieve differential experiences aligned with their career aspirations. EY Global Delivery Services (EY GDS) offers a dynamic and global environment with over 50,000 professionals working collaboratively to deliver innovative business solutions globally. In this role, you will play a crucial part in managing staffing demands, optimizing employee utilization, and ensuring efficient workforce deployment. Your responsibilities include calculating staff requirements, creating s...

As a Senior Specialist Business consultant (AI- Application Consultant) at NiCE, you will be part of the AI Center of Excellence Organization, focused on delivering excellence and driving increased adoption and bottom-line ROI from our portfolio of AI solutions, specifically in Intelligent Virtual Assistants (IVAs), Natural Language Understanding (NLU), and Interaction Analytics technologies. Your role will involve ensuring optimal performance and continuous enhancement of customers" IVAs and NLU models. You will play a crucial role in implementing and optimizing IVAs and NLU models, analyzing data to derive insights for improvement, conducting testing and quality assurance, collaborating wi...

You are an experienced Dialer Real-Time Analyst (RTA) looking to join a dynamic contact center operations team located in Thane. Your primary responsibility will be to utilize your expertise in LiveVox dialer systems, workforce management, and real-time monitoring to ensure optimal campaign performance and agent productivity. Your key responsibilities will include real-time monitoring of inbound/outbound dialing campaigns, importing and managing dialer lists, adjusting dialing pace, managing agent profiles and assignments, making daily scheduling adjustments in the Workforce Management (WFM) system, auditing dialer settings for compliance, collaborating with operations leadership, and respon...

As a Senior Production Manager at our company, you will play a crucial role in overseeing the production operations. To excel in this position, you must meet the following job requirements: - Education: You should hold a B.Tech + MBA degree from a reputable institution. The completion of both degrees on a regular basis is essential for this role. - Experience: A minimum of 10 years of experience in a reputed manufacturing unit is required. You should have a proven track record of managing a workforce of around 300 employees efficiently. - Location: This position is based in Phagwara, Punjab. As a Senior Production Manager, you will be operating from this location. - Benefits: We offer a comp...

You are invited to join us at Aasaanjobs (A BetterPlace Company) as a Manager - Staffing Sales. We are seeking a professional who is enthusiastic about business expansion and growth. Your primary responsibility will be to promote and pitch our innovative workforce fulfillment and staffing solutions. As a Manager, you will be accountable for achieving revenue targets for the region and driving year-on-year growth. Your role will involve acquiring new clients and bringing in new business to your assigned territory or vertical. As a Manager in Workforce Fulfilment / Staffing, you will be part of a dynamic team with the following details: - Number of Positions: 3 - Location: Bengaluru, Mumbai Yo...

You will be responsible for driving the vision, strategy, and execution of mobile-first experiences that boost adoption and elevate employee satisfaction and engagement across a wide range of industries around the globe. Define and own the mobile product vision and roadmap for employee-facing features across iOS and Android platforms. Partner closely with design and engineering to create simple, high-impact mobile experiences tailored to the needs of frontline workers. Lead user research efforts with frontline employees and managers to uncover pain points, validate ideas, and guide product direction. Collaborate cross-functionally with engineering, customer support, and success teams to rapi...

Roles & Responsibilities: As part of these, you will drive the following Serve as UKG solution consultant and perform hands-on delivery of workforce management solutions (UKG Pro, UKG Dimensions, etc.). Deploy understanding of detailed UKG configuration: Use customization and UKG architecture & landscape. Configure UKG Dimensions features: Apply knowledge in Timekeeping, Scheduling, Analytics, Payroll, and Workforce Management. Collaborate with clients and implementation teams: Conduct design sessions, requirement gathering, provide regular demos, and support solution design and implementation activities. Support project delivery workstreams across phases, ensuring quality and timely deliver...

Summary: As a Senior Manager within the Workforce Intelligence team, you will work closely with clients to design, build, and implement initiatives that drive workforce transformation using UKG platforms. You will act as a strategic advisor and solution architect, leading end-to-end UKG implementations and managing multiple transformation programs across geographies. Your role will involve delivery leadership, solution governance, client engagement, capability building, and pre-sales leadership. Roles & Responsibilities: Act as a senior UKG solution architect and delivery leader for UKG Pro, UKG Dimensions, and related platforms. Define and enforce best practices for UKG configuration, custo...

Etraveli Group is a globally leading company specializing in tech solutions and fulfillment capabilities for online flight sales. The company aims to simplify complexity by connecting millions of flights and travelers worldwide, from search and selection to the entirety of the trip. Etraveli Group operates consumer online travel agency brands such as Mytrip, GoToGate, and Flight Network, and provides flight services to Booking.com. Additionally, strategic partnerships have been established with prominent companies like Skyscanner, Google Flights, and TUI. With a dedicated team of over 3000 professionals, Etraveli Group endeavors to make the world more accessible for customers while fostering...

As a Senior Operations Manager at our organization, you will be responsible for leading and overseeing large-scale BPO operations. Your role will involve driving operational excellence, managing multiple teams or projects, ensuring client satisfaction, and aligning operations with business objectives. Your key responsibilities will include leading end-to-end delivery of BPO operations across multiple functions, developing and executing strategic plans for operational efficiency, managing a team of Operations Managers, Team Leaders, and support staff, ensuring adherence to SLAs, KPIs, and client expectations, driving process improvements and cost optimization efforts, and serving as the prima...