1191 Workforce Management Jobs - Page 37

Skill required: Supply Chain - Supply Chain Operating Model Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.Creating the operating model for our clients including shaping the future structure of the organization including which capabilities should reside in-house or those that should be done by leveraging an ecosystem partner (determining which parts of the organization should be done at the corporate level, BU/brand or as a shared service), defining roles and responsibilities, creating performance management processes and KPIs. Define and maintain non-source system resources.Share forecasts with suppliers and manage supply constraints.Create Planning BOM and new constraints.Select scenarios for resolution and approve policies What are we looking for Make sure there is no reference of client name / projectIn this role you are required to do analysis and solving moderately complex problemsMay create new solutions, leveraging and, where needed, adapting existing methods and proceduresThe person would require understanding of the strategic direction set by senior management as it relates to team goalsPrimary upward interaction is with direct supervisorIndividuals would manage small teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shiftsCommunicate with customers and customer service.Manage supply chain networks, inventory, and stockholding policies.Optimize inventory service levels, safety stock, and inventory levels.Validate cumulative planning lead-times and resolve supply issues.Handle planned orders for inventory deployment and demand exceptions.Execute distribution orders and collaborate with planners.Ensure constraint availability and manage transactional/master data.Analyze demand and approve automation policies.Achieve optimal planning for the entire horizon.Monitor and action supply exceptions. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementManage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. What are we looking for Good Communication SkillsExperience in workday and ServiceNowFlexible for Night shiftsOpen to challenges and new learnings Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Rapid career advancement with opportunities to learn Competitive salary and Performance bonus Paid time off, Flexi-hour policy & Wellness benefits Truly Global & Diverse Team About the role Assist in processing accurate and timely payroll for the EMEA region while ensuring compliance. Collaborate with vendors for payroll set-up, reconciliation, and performance tracking. Help ensure all statutory dues, tax filings, and social security contributions are processed on time. Work with Finance, CSM, and Sales teams to resolve payroll related queries and ensure smooth operations. Assist in preparing, validating, and analyzing payroll reports for clients and internal stakeholders. Contribute to identifying and implementing payroll automation initiatives for efficiency. Support payroll documentation, assist in audits, and help maintain compliance records.

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAbility to work well in a teamAdaptable and flexibleAgility for quick learningWritten and verbal communicationAbility to meet deadlinesMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Supply Chain - Warranty Management Designation: Business Advisory Associate Qualifications: Diploma in Automobile Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do To maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level AgreementInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decisionImplement practices to improve operational efficienciesTo maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level AgreementInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decisionImplement practices to improve operational efficienciesDefine warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for BE Automobile Graduate/Diploma with or without Automotive experienceBE Mechanical Graduate/Diploma with Automotive experienceExperience in WarrantyExperience with Auto componentsInterpersonal skills to deal with dealers, warranty engineers, etcData processing accuracy, detail oriented, and ability to evaluate/research a warranty claimExpert level capability in use of desktop software (MS Office Suite, with focus on Excel)Organized, timely, pro-active and highly productiveStrong written communication in EnglishAttention to detail and ability to multi-taskExperience in Warranty /Auto DealershipMechanical knowledge of machinery/auto-componentInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decision Roles and Responsibilities: BE Automobile Graduate/Diploma with or without Automotive experienceBE Mechanical Graduate/Diploma with Automotive experienceExperience in WarrantyExperience with Auto componentsInterpersonal skills to deal with dealers, warranty engineers, etcData processing accuracy, detail oriented, and ability to evaluate/research a warranty claimExpert level capability in use of desktop software (MS Office Suite, with focus on Excel)Organized, timely, pro-active and highly productiveStrong written communication in EnglishAttention to detail and ability to multi-taskExperience in Warranty /Auto Dealership Qualification Diploma in Automobile

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : SAP Fieldglass Contingent Workforce Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Architect, you will analyze and design new business processes to create documentation for implementing new processes and technologies. Partner with the business to define product requirements and use cases, and participate in user and task analysis to represent business needs. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Develop innovative strategies to enhance business processes.- Lead process improvement initiatives.- Conduct regular process audits to ensure compliance. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Fieldglass Contingent Workforce.- Strong understanding of business process modeling.- Experience in process optimization and automation.- Knowledge of business process management tools.- Familiarity with Agile methodologies. Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP Fieldglass Contingent Workforce.- This position is based at our Pune office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Roles & Responsibilities:-Collaborate with project teams and client stakeholders to support project delivery.-Perform maintenance and configuration activities for Kronos modules such as accruals and timekeeper.-Prior experience in supporting functional testing, integration testing and UAT preferred.-Assisting the customer with testing, understanding the solution and hand holding during handover of the system.-Mentor junior members.-Thrive in a team environment, while also possessing the ability to work independently.-Proven ability to work creatively and analytically in a problem-solving environment.-Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction. Technical Experience:-Minimum of 7 years of experience in Pro WFM domain is a must.-Minimum 2+ years of experience in Pro WFM.-Very good experience in Kronos with functional expertise in Timekeeping, Accruals, Basic Scheduler.-Must have knowledge on Business Structure Setup and Labor Category Setup in Workforce Dimensions.-Must have knowledge on Tiles Setup and Display Profiles Setup in Pro WFM.-Good to have knowledge on Data Views Setup.-Knowledge on building custom reports using BIRT tool will be an added advantage.-Good to have knowledge on managing CRT tables and integrations in Pro WFM.-Practical Experience/Exposure and knowledge in Dell Boomi is an added advantage.-SQL Reporting and WIM Integration are an added advantage. Additional Information:-Ready to work in Shifts.. Qualification 15 years full time education

Jubilant Foodworks Limited is looking for Lead - Workforce Management (Manpower Planning) to join our dynamic team and embark on a rewarding career journey Staffing and Resource Planning: Lead the development of staffing strategies to meet operational needs, including hiring plans and resource allocation. Scheduling Optimization: Develop and implement efficient scheduling systems to meet workload demands while considering employee preferences and skills. Performance Metrics: Develop and monitor key performance metrics related to workforce productivity, efficiency, and staffing levels. Forecasting and Analysis: Utilize data analytics and forecasting techniques to predict staffing needs and trends. Workforce Efficiency: Implement strategies to enhance workforce efficiency, including training programs and process improvements. Compliance and Policies: Ensure compliance with labor regulations, company policies, and best practices in workforce management. Team Leadership: Mentor and lead teams, providing guidance and support to achieve workforce optimization goals. Required Skills and Qualifications: Workforce Management Expertise: Strong proficiency in workforce planning, scheduling, and resource optimization. Analytical Skills: Proficiency in data analysis, forecasting, and using workforce management software. Communication Skills: Excellent communication and interpersonal skills to collaborate with various stakeholders. Leadership Abilities: Strong leadership and team management skills to guide and motivate teams.

As a Portfolio Planning and Metrics Team Member in Evernorth Technology, based on the Evernorth Technology Strategy and Development Team, you will be supporting several Development/Delivery related organizations; working across multiple Technology development, production, and infrastructure support teams. You will be leading or assisting primarily with financial management of the organization but will have the opportunity to support a variety of Technology related initiatives . You ll be expecte d to understand the current financial state, portfolio themes and aid in understanding risks/opportunities that exist, and communicate with leadership about their budget and portfolio performance. In addition to financial management, you will support the organization by also focusing on supplier/vendor/resource management. This may include assisting with Request for Proposals from suppliers on development or production support efforts, supporting our hiring controls process, developing vendor or resource capacity strategies, and more. Other areas of support, based on need, may be around chief of staff responsibilities, deeper workforce management responsibilities, and also reporting and relationship management primarily with offshore teams. The ideal candidate is comfortable working in a high-paced operational environment. Someone who is flexible with their services and outputs to meet the specific needs of the leadership body they support. Someone who is comfortable flexing into different work types based on existing priorities/demands. This role will act as an independent contributor aligned to support both specific leadership needs while finding ways to help drive efficiency and quality into broader more shared operational processes that span multiple stakeholders.

Back The Resource Management Manager is responsible for overseeing resource planning, allocation, and utilization within the Organization This role ensures that the right resources are assigned to the right projects at the right time, balancing workload distribution, optimizing capacity, and supporting business objectives The Resource Management Manager collaborates with Directors, Project managers, external stakeholders and HR Expected to maintain workforce efficiency, track skills, plan Skill Upgrades, Project Allocation, and plan for future resource needs Key Responsibilities Resource Planning & Allocation Lead the workforce planning process & Demand Intake process ensuring optimal resource allocation across projects and teams Work closely with delivery directors and managers to understand resourcing needs and prioritize assignments Maintain a centralized resource management system to track availability, skills, and project assignments Capacity & Utilization Management Monitor resource utilization and workload distribution to prevent overor under-allocation Identify gaps in resource availability and recommend solutions such as hiring, upskilling, or reallocation Provide reports on resource utilization, capacity forecasting, employee pyramid and workforce trends Skills & Competency Management Maintain an up-to-date database of employee skills, certifications, and expertise Manage and ensure the resources in the Bench are allocated within specific time Actively Work with Technology architects, leaders and plan upskilling, reskilling, and cross-skilling initiatives Contribute to HR and Learning/Development team in implementing enterprise training initiatives Identify resource risks and address potential skill shortages before they impact project delivery Ensure maintenance of optimal Bench Stakeholder Collaboration Act as a liaison between Directors, Project managers, and HR to align resourcing strategies with business goals Participate in workforce planning discussions and contribute to hiring decisions based on resource demand Ensure transparency in resource allocation through regular updates and communication with stakeholders Process Improvement & Governance Develop and implement best practices for resource management and workforce planning Establish governance frameworks and policies for efficient resource allocation Continuously assess and improve resource management tools and methodologies Assume responsibility for tracking and maintaining key Operational Metrics for Resource Utilization, Bench, Training etc Look for opportunities to optimize/ automate manual processes and implement Required Qualifications To Be Successful In This Role Bachelors degree in IT Masters in IT/ Business 10+ years of experience in Account management (mandatory) , resource management, workforce planning, IT project management Strong understanding of IT project lifecycle and SAFE/Agile/Waterfall methodologies Proficiency in resource management tools (e g , SAP, MS Project, ServiceNow, Jira, or similar) Excellent analytical and problem-solving skills Strong stakeholder management and communication abilities Ability to work with stakeholders across different time zones Ability to manage multiple priorities in a fast-paced environment Preferred: Experience in Technology sales, IT consulting, managed services, or large-scale enterprise environments Knowledge of financial planning related to workforce management Certification in resource management, project management (PMP), or Agile methodologies Success Metrics: Efficient resource allocation leading to improved project delivery timelines High resource utilization rates without employee burnout Reduction in skill gaps through proactive workforce planning Positive feedback from stakeholders on resource availability and management Ability to meet and exceed the objectives set at organizational level Additional Information Job Type Full Time Work ProfileHybrid (Work from Office/ Remote) Years of Experience10 + Years LocationBangalore What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

Role - Planning & Scheduling Analyst Work Location - Bengaluru/Hyderabad (WFO) Develop, manage, and maintain comprehensive schedules Structure set up to core scheduling activities Please Call/ Whatsapp @ 6002281943/7575955995/8559900185 Required Candidate profile Should have experience in WFM planning and scheduling Must have experience in IEX/Genesys/Alavaria tools Minimum 4 years experience in WFM domain Excellent communication in English

The Oracle Fusion HCM Workforce Deployment role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Oracle Fusion HCM Workforce Deployment domain.

Candidate has minimum of 1 year experience, preferable in Workforce Management (WFM) or Resource Management (RM). The primary responsibility is to manage the RM tools and reporting. Candidate needs to act as primary liaison to the recruiting group on behalf of Resource Management. Perform Ad-hoc reporting request. Act as a change agent to stakeholders as the Resource Management group implements new processes and tools. Specifically, will focus on the tactical/transactional areas of our business. Critical skills required: Workable knowledge on MS Office tools. Able to share clear view on written and verbal communication. Good Analytical Skills & problem-solving skills. Pro-active & Positive Attitude. Ability to Work efficiently and effectively in a team. Have the ability to escalate issues with a view to bringing about a win-win resolution. Basic phone & email etiquette are desirable as candidate would need to interact with onshore clients/external entities on a regular basis. Resource should be from either Gurugram or Noida location. Candidate must have 1 year of experience in any domain. Knowledge in MS Excel is mandatory. NP- 0-30days

Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.the process of determining how many workforce resources an organization needs today, tomorrow, and as much as five years into the future.Design and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for Workforce AnalyticsWorkforce Management (WFM)Adaptable and flexibleAgility for quick learningWritten and verbal communicationAbility to work well in a teamAbility to meet deadlinesMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementManage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. What are we looking for Flexible working on rotational weekly offFlexible working on rotational weekly off Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

As a Portfolio Planning and Metrics Team Member in Evernorth Technology, based on the Evernorth Technology Strategy and Development Team, you will be supporting several Development/Delivery related organizations; working across multiple Technology development, production, and infrastructure support teams. You will be leading or assisting primarily with financial management of the organization but will have the opportunity to support a variety of Technology related initiatives . You’ll be expecte d to understand the current financial state, portfolio themes and aid in understanding risks/opportunities that exist, and communicate with leadership about their budget and portfolio performance. In addition to financial management, you will support the organization by also focusing on supplier/vendor/resource management. This may include assisting with Request for Proposals from suppliers on development or production support efforts, supporting our hiring controls process, developing vendor or resource capacity strategies, and more. Other areas of support, based on need, may be around chief of staff responsibilities, deeper workforce management responsibilities, and also reporting and relationship management primarily with offshore teams. The ideal candidate is comfortable working in a high-paced operational environment. Someone who is flexible with their services and outputs to meet the specific needs of the leadership body they support. Someone who is comfortable flexing into different work types based on existing priorities/demands. This role will act as an independent contributor aligned to support both specific leadership needs while finding ways to help drive efficiency and quality into broader more shared operational processes that span multiple stakeholders. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

We are seeking a HR Business Partners (HRBP) to drive the people strategy for one of their key businesses, specifically focusing on supply chain and operations teams. This role is pivotal in shaping workforce productivity, talent strategy, and employee experience while safeguarding the organizations culture. What you would do : Own and Deliver the entire people charter roadmap covering key hire-to-retire people processes for the respective BU/Region. Own and Deliver the Employee Experience charter covering key moments in the Employee lifecycle. Being the primary custodian of the “Voice of the employees” by consolidating and analyzing employee pulse and distilling actionable insights to drive the right employee backward actions Demonstrating the impact of the people programs and creating feedback loops to improve the overall effectiveness of the programs Support Managers and leaders to navigate Day to Day people problems upheavals Change management and Senior Stakeholder Management Your Profile An ideal candidate will have 2-4 years of experience in HR Business Partner. Experience in BU/Functional Leaders in crafting people strategy and Talent plans to deliver Business goals and is responsible for the overall execution of the strategy and plan. The individual will also be responsible for providing employee experience and people processes impacting productivity and is the guardian of the culture. This is an Individual Contributor role. Location: Hyderabad (must speak Telugu) Experience: 2–4 years, from Tier 2 institutions Span Covered: Regions include Andhra Pradesh & Telangana Key Responsibilities: Strong stakeholder management, Driving people connect and engagement initiatives, Addressing and solutioning people-related challenges, Talent management and density mapping, Coordinating and resolving business/people challenges, Supporting training and learning interventions, Post-hiring employee engagement

We are seeking a HR Business Partners (HRBP) to drive the people strategy for one of their key businesses, specifically focusing on supply chain and operations teams. This role is pivotal in shaping workforce productivity, talent strategy, and employee experience while safeguarding the organizations culture. What you would do : Own and Deliver the entire people charter roadmap covering key hire-to-retire people processes for the respective BU/Region. Own and Deliver the Employee Experience charter covering key moments in the Employee lifecycle. Being the primary custodian of the Voice of the employees by consolidating and analyzing employee pulse and distilling actionable insights to drive the right employee backward actions Demonstrating the impact of the people programs and creating feedback loops to improve the overall effectiveness of the programs Support Managers and leaders to navigate Day to Day people problems upheavals Change management and Senior Stakeholder Management Your Profile An ideal candidate will have 2 - 5 years of experience in HR Business Partner. Experience in BU/Functional Leaders in crafting people strategy and Talent plans to deliver Business goals and is responsible for the overall execution of the strategy and plan. The individual will also be responsible for providing employee experience and people processes impacting productivity and is the guardian of the culture. This is an Individual Contributor role. Locations : Lucknow/Chandigarh Relevant Strategic HRBP experience with a strong bent of Execution mindset or HR Consulting experience with proven results High on Ownership, Stakeholder Management, Problem solving and Strategic thinking skills Prior experience working in strong employer brand organization is a plus Strong Functional knowledge of Human Resources around Organizational behavior, Performance management , Leadership development practices is a must FMCG, Consumer internet, B2C, E-commerce, Technology Industry are preferred.

Role is part of the Enterprise Workforce Management team and as part of the strategic leadership team will be responsible for building a dynamic and responsive Workforce Management organization that aligns with evolving client needs and business growth objectives in a competitive business environment. It is an exciting time to join the team as it is in the build phase of developing the set of capabilities, processes, and tools to deliver end-to-end resource management processes across all business units and geographies Key Responsibilities Strategic Leadership Define the vision, roadmap, and operating model for the Talent Supply Chain aligned with business strategy. Build and institutionalize a scalable and agile resource management framework for global delivery operations. Develop and execute resource management strategies aligned with the company s business goals and delivery plans. Drive transformation and change management in the organization with respect to implementing integrated workforce management practices Help build the skill taxonomy and be part of career architecture road map Team Leadership Build, lead, coach, and develop a high-performing Talent supply chain team Foster a culture of responsiveness, ownership, and business partnership within the function. Build succession plans and leadership depth within the resource management organization. Work with the Centers of Excellence to promote Diversity & Inclusion cross our talent supply chain practices. Establish a continuous learning culture within the team to embed learnings and stay ahead of workforce planning trends and tools. Stakeholder Management Be a trusted advisor and engage with senior leadership to understand evolving business needs and align workforce capabilities accordingly. Partner with executive leadership across Delivery, Talent Acquisition, HR, and Finance to ensure integrated workforce planning. Partner with the Practices and act as central point of coordination between delivery, recruitment, learning & development (L&D), and finance teams. Ensure our workforce strategies map to the evolving needs of our customers expectations and market dynamics. Supply-Demand Planning Own the demand forecasting process for resource needs across technology, domain, geography, and experience levels. Drive proactive workforce planning based on sales pipeline, project ramp-ups, attrition trends, and business seasonality. Collaborate with sales, delivery, talent acquisition, and HR teams to ensure proactive workforce planning. Forecast short-term and long-term resource requirements based on business pipeline and delivery demands and help prioritize planning efforts. Include planning for contractors, contingent staff as part of the overall workforce mix. Utilization & Optimization Set enterprise-level utilization goals and lead efforts to maximize billable resource deployment. Monitor resource productivity metrics and drive actions to improve under-utilization, re-skilling, or redeployment. Establish policies for pyramiding, location strategy, and skill mix optimization to improve delivery margin. Develop / leverage AI models to predict utilization trends and recommend optimal staffing strategies. Talent Pool & Internal Fulfilment Create and manage a centralized demand-supply matching engine to reduce fulfilment cycle time. Integrate workforce skilling insights with learning and development teams for supply readiness. Lead bench management initiatives to minimize idle capacity and reduce hiring dependencies. Implement structured cross-skilling, upskilling, and redeployment programs to build internal fulfilment capability. Work with the Centers of Excellence to align internal fulfillment with career development frameworks to boost retention. Technology & Analytics Champion the adoption of workforce management tools and digital dashboards for real-time visibility into demand, supply, and utilization. Drive a data-led culture in the team through advanced analytics, scenario modelling, and decision support systems. Ensure accurate and timely reporting of workforce metrics to CXOs and business leaders. Governance & Compliance Establish governance forums with key business and functional leaders to review fulfillment health, open positions, and risk mitigation. Ensure adherence to internal deployment policies, compliance requirements, and SLAs for resource allocation. Manage cross-border deployment guidelines, visa planning, and onshore-offshore balance for global projects. Ensure workforce planning processes are audit-ready and transparent. Skills & Competencies Strategic and analytical mindset with a hands-on approach Deep understanding of workforce lifecycle and deployment practices Expertise in resource management platforms Excellent stakeholder management and executive communication skills Ability to lead through ambiguity and move the dial through resilience and personal commitment Leadership presence with the ability to influence across a matrix organization Change management and operational transformation experience

If interested, please fill the below form to apply https://forms.office.com/r/41A93Z0RMN Responsibilities Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts or over the phone. Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day. Work closely with Operations Management to assist them in enforcing schedule adherence and call time threshold guidelines for the campaign. Inform Operations management so decisions can be made regarding OT, VTO, and off-phone activities with up-to-the-minute daily statistics. Provide historical reporting compilation as required by the campaign. Manage and enter real time exceptions in WFM software. Prepare and send intraday as well as daily, weekly and monthly performance reports and Provide support in identifying, tracking and reporting system issues/downtime Track the everyday attendance and provide recommendations for understaffing and overstaffing Review and analyze call/case arrival patterns and provide recommendations to improve customer practice Qualifications One year prior experience working with workforce management technologies preferred. One year using one of the following systems: Intercom, Salesforce, Genesys, or any other WFM tool. Experience with call center reporting and metrics preferred. Proficiency in Microsoft Office Applications including Word, Power Point, Excel, Tableau and other relevant software required. Graduate/ B Degree. Strong Analytical Skills required to critically assess situations and make decisions in real time. Excellent problem solving and decision-making skills. Ability to operate effectively in a team environment. Excellent oral and written communication skills and interpersonal skills.

we are hiring senior manager WFM for Pune location . Shift Timings - Flexible (24*7) Role Overview: Provide leadership and management to program staff and the primary care sector as it relates to workforce development. Contribute strategic development and partnerships relating to workforce development Provide leadership for the development of a workforce strategy Provide advice to internal stakeholders relating to workforce development Required Skills and Experience: Demonstrated people management experience. Experience working in the BPO industry including a sound understanding of the issues facing primary care workforce. Demonstrated ability to lead a project including development of business case, program planning, budgeting, implementation and evaluation. Ability to build, develop and sustain positive partnerships and productive working relationships with all levels of stakeholders (internally and externally), with a commitment to customer service. Stakeholder Management Oversee, manage and monitor Workforce Development activities. In conjunction with the executive management, participate in key stakeholder engagement. Provide strategic direction to program staff to engage stakeholders effectively and develop strong partnerships WFM Process: Responsibilities Good Knowledge of agent scheduling and on floor staffing activity planning Should be able to coordinate with operations Managers and Leads Communicate effectively and close looping with the operations in case of observations Updating status in internal as well as client tools Meet process expectations with high-quality standards and adherence to SLAs Sense of ownership to complete the task satisfactorily Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. Prepare Agent schedules and Daily adherence plans Prepare various Ops production reports Perform RTM role independently Manage Breaks and Resource availability on the floor Contact -Rupali Devlekar E-rupali.devlekar.C@ecler.com M-7678009271

Position: RTA/Workforce Management (Call Center/BPO) Location: Pune 24*7, BPO Job Summary: As an RTA/Workforce Management (WFM/RTA) consultant , you will play a crucial role in optimizing workforce efficiency and ensuring the smooth operation of the workforce management function. You will be responsible for overseeing the forecasting, scheduling, and real-time management activities, as well as providing insights and recommendations for process improvement. Your expertise and leadership will contribute to the achievement of service level goals, client satisfaction, and operational excellence. Key Responsibilities: Workforce Planning and Forecasting: Expert in Managing Service Level and controlling Leakages Forecasting & Scheduling manpower as per business requirement Maintaining and recommending the Manpower requirement to higher management, based on current situation and future requirement Planning and implementing the new projects as per the requirement of the Organization to reduce the cost and maintain the efficiency of work with less number of Manpower Managing cost & quality benefits Involved in Analyzing IVR call log files to determine root cause of production issue, IVR UAT testing and implementation Must be having hands on experience in Capacity Planning, Forecast and Volume Management, Delivery management, Roster, Client Management Must be holding experience in WFM Tools such as IEX / Variant etc. Handling Manpower planning is the key responsibility Utilize historical data, industry trends, and forecasting techniques to accurately predict call volumes, chat volumes, or any other relevant workload parameter. Collaborate with operational teams and clients to gather necessary information for workforce planning. Develop staffing models and create long-term, mid-term, and short-term forecasts to optimize resource allocation and ensure service level goals are met. Scheduling and Shift Management: Oversee the creation of staffing schedules that align with forecasted workloads, client requirements, and service level agreements. Ensure optimal shift patterns, breaks, and rotations to maximize workforce productivity and efficiency. Monitor adherence to schedules, identify gaps or issues, and provide timely resolutions to maintain optimal staffing levels. Real-Time Management and Monitoring: Continuously monitor real-time performance and make immediate adjustments to schedules to address unforeseen staffing shortages, overages, or service level deviations. Implement strategies to mitigate potential issues, such as adjusting breaks, reallocating resources, or initiating overtime as needed. Maintain constant communication with operational teams to ensure smooth execution of staffing plans and resolve any real-time challenges. Reporting and Analysis: Generate regular reports and analyze workforce data, including forecasting accuracy, scheduling efficiency, adherence metrics, and other key performance indicators. Identify trends, patterns, and areas of improvement to optimize workforce utilization and enhance operational efficiency. Provide insights and recommendations based on data analysis to stakeholders for process improvement, staffing adjustments, and overall workforce optimization. Team Management and Leadership: Foster a positive and collaborative team culture, encouraging knowledge sharing, best practices, and continuous improvement. Conduct regular performance evaluations, set goals, and provide feedback to drive individual and team performance. Stakeholder Collaboration: Collaborate with cross-functional teams, including operations, recruitment, training, and quality assurance, to align workforce plans with business objectives. Engage with clients and internal stakeholders to understand their workforce requirements, address concerns, and provide updates on workforce management activities. Act as a trusted advisor to senior management, providing insights, recommendations, and strategic guidance related to workforce management. Qualifications and Skills: Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent work experience). Proven experience in workforce management or related roles within a BPO environment, with at least 2 years of experience. Strong analytical and problem-solving skills, with the ability to work with large data sets and derive meaningful insights. Proficiency in using workforce management software, such as Aspect, Verint, or similar tools. Excellent communication skills, both verbal and written, with the ability to present complex information in a clear and concise manner. Strong organizational skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment. Detail-oriented and proactive mindset, with a focus on continuous improvement and operational excellence. Ability to lead and motivate a team, fostering a positive and collaborative work environment. Knowledge of BPO industry operations, metrics, and service level requirements. Ability to build effective About IGT IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 75 marquee customers globally. IGTs global footprint consists of 30 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA. IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC, Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements. Disclaimer : It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds I nterested candidates can share their cv at sonam.singh1@igtsolutions.com contact no- 9953150816

Role & responsibilities Job Title: Workforce Management (WFM) Scheduler Scheduler Grade : II Location: Gurugram / Work from Office Department: WFM Salary: Market standards, based on current CTC Reports To: WFM Planner Job Summary: The Workforce Management (WFM) Planner/Scheduler is responsible for developing and maintaining staff schedules, optimizing workforce allocation, and ensuring operational efficiency. This role involves analyzing historical data, forecasting future staffing needs, and creating schedules that align with business demands. The WFM Planner/Scheduler will work closely with various departments to ensure seamless coordination and high levels of service delivery. Key Responsibilities: 1. Scheduling: Create and manage employee schedules to ensure optimal coverage and meet service level agreements (SLAs). Adjust schedules as needed based on real-time changes in demand or staffing levels. 2. Data Analysis: Analyze historical data and trends to calculate the call arrival pattern Monitor and analyze performance metrics and key performance indicators (KPIs). Generate and present reports on staffing efficiency, adherence, and other relevant 3. Tools: Knowledge of any WFM tool like: IEX, Verint (Must), etc. Candidate should know Erlang C methodology 4. Communication: Collaborate with department managers and team leads to understand staffing needs and align schedules accordingly. Communicate schedule changes and updates to employees and ensure clarity on shift requirements and expectations. 5. Compliance and Accuracy: Ensure adherence to labor laws, company policies, and industry regulations in all scheduling practices. Maintain accuracy in scheduling and reporting to support payroll processing and operational planning.

Will be responsible for WFM related Activity. Should have good decision making & communication skills. Should have knowledge of Operation metrics like Attrition, Shrinkage, FTE calculation. Should have basic understanding WFM terminologies and concepts. Should be proficient with Microsoft Excel and other office tools. Should be able to do analysis & draw insights based on provided / available data. Should be able to work with other departments efficiently to ensure timely closures. Should be ready to work in any shifts (24/7) based on business requirement.

Your responsibilities include but not limited to: Business Transformation - You will be responsible for driving cross-functional collaboration at various levels within the center by driving key programs You will be responsible to work with research/consultancy firms and bring in best processes from industry in managing the technology centers You will have to partner with other VCG Tech teams, executives and FP&A to develop and maintain expense and capital budgets for current and future years. Preparing and providing accurate financial updates, including overtime reports, headcount, time reporting, open purchase order reports, monthly budget updates, requisitions, prepaid files, variance analysis, and more. Ensure timely reporting in all required areas. Collaborating with the team to identify opportunities for process and reporting automations Developing strategies to reduce manual work and allocate resources to higher-value activities. Fostering strong business relationships between US and India by partnering with both India and US-based teams. Planning & execution of end-to-end workforce planning, including the facilitation of stakeholder meetings, data analysis, and the creation of compelling recommendations to communicate key findings Accountable for the Strategic Workforce Planning process for each business unit & at the enterprise level to identify synergies and themes Plan the allocation & deployment of resources across appropriate engagements based on business demand and individual skills, experience and developmental opportunities Collaborate with senior leaders, HRBPs, Talent Management, and Diversity Leads to integrate workforce planning goals and to reconcile workforce plans Collaborating with multiple stakeholders to gather data, brainstorm multiple options and make recommendations Providing insights and recommendations to the senior leadership team, based on qualitative and quantitative research Strategic Roadmap: Develop and maintain a roadmap of initiatives that aligns with the organizations strategic goals and evolving industry trends Knowledge Management: Compiling the results of research and organizing them for reusability What were looking for... Ability to bring in discipline and execution focus to the VZI priorities by setting up program management frameworks, governance and reporting structures, measurement KPIs, review cadence etc. Ability to design and implement strategic and workforce planning for a large scale organization, with guidance from Senior leaders. Ability to design and conduct complex quantitative & qualitative analyses to identify trends in workforce management Experience in creating & tracking core strategic workforce planning metrics and relevant scorecards to contribute to the evaluation of the SWP process A go-getter with a strong sense of ownership and accountability Strong ability to multitask, prioritize, work independently and drive issues to resolutions Experience working in cross-functional teams and ability to influence without authority Excellent communication skills - spoken and presentation(decks, insights etc.) skills. Youll need to have: Bachelor's degree or two or more years of work experience. Experience in working closely with Leaders and other key support functions in forming collaborative teams that help execute the Organization priorities Experience in creating a strategic workforce forecast and plan including scenario planning, modeling, conducting environmental scan, performing gap analysis, and monitoring and evaluating workforce plan progress Experience in Finance governance, managing budgets, capital, expenditures. Experience in research and benchmarking (internal/external) on key capabilities to determine recommendations for workforce planning Experience in creating program plans and crafting presentations for senior executives. Experience working in a matrix organization and to drive results at all levels, regardless of reporting structures. Excellent verbal and written communication skills and are comfortable in working up and across the organization Confidence to voice well-informed, dissenting opinions, yet always treat others and their views with respect Excellent stakeholder management skills Even better if you have one or more of the following: Masters degree, preferably in Business Administration/ Management studies Ability to translate complex ideas and express them in concise, simple to understand ways Comfortable working across all levels of an organization