3601 Workforce Management Jobs - Page 39

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

About The Role Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutionin...

About The Role Position Associate Analyst Experience: Entry-level (02 years) Openings: 1 opening Location Ghansoli Industry Type Financial Services Department: Loans Operation Role & Responsibilities Prepare, review, and process loan documentation Book cash transactions, make payments, and perform reconciliations. Handle day-to-day loan transactional processing. Interact with counterparties regarding positions and outstanding balances. Support a diverse array of products and services with a focus on risk and control Identify and resolve issues related to loan documentation and processing. Design and analyze loan documentation reports for management and control activities. Ensure compliance w...

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client que...

Job Title: WFM Capacity Planner (Lead) Priority Location: Hyderabad Responsibilities: Demonstrate deep expertise in Workforce Management (WFM) methodologies, focusing on staff planning, scheduling, and stakeholder management. Develop, maintain, and continuously update detailed capacity plans incorporating volume projections and critical business assumptions. Analyze historical volume trends to create long-term staffing plans aligned with Service Level objectives, operational flexibility, and cost efficiency. Manage headcount reporting, attrition tracking, and analyze business trends across all functions. Monitor forecasts regularly, adjust for demand fluctuations, identify risks to capacity,...

Role Description This is a full-time on-site role for a Workforce Management Analyst (RTA) in Mumbai. The Analyst will be responsible for tasks related to workforce planning, eWFM, and ensuring effective communication for workforce management on a daily basis. Qualifications Analytical Skills and Workforce Management expertise Strong Communication skills Experience in Workforce Planning and eWFM tools Ability to analyze data to make workforce-related decisions Knowledge of workforce optimization strategies Attention to detail and problem-solving abilities Bachelor's degree in Business Administration, Human Resources, or related field,

Seeking a highly skilled and experienced professional to join our team as a Workforce Manager/Kronos Dimensions - Integration Specialist. This individual will be responsible for leading the successful implementation of the Workforce Manager/Kronos Dimensions system, ensuring seamless integration into our organization. The successful candidate will play a crucial role in optimizing our workforce management processes and supporting our HR and operations teams. Responsibilities: Lead the end-to-end implementation of Workforce Manager/Kronos Dimensions, including project planning, system configuration, testing, training, and post-implementation support. Collaborate with key stakeholders to gathe...

BASIC FUNCTION Seeking a highly skilled and experienced professional to join our team as a Workforce Manager/Kronos Dimensions Integration Specialist. This individual will be responsible for leading the successful implementation of the Workforce Manager/Kronos Dimensions system, ensuring seamless integration into our organization. The successful candidate will play a crucial role in optimizing our workforce management processes and supporting our HR and operations teams. Responsibilities: Lead the end-to-end implementation of Workforce Manager/Kronos Dimensions, including project planning, system configuration, testing, training, and post-implementation support. Collaborate with key stakehol...

As an experienced Resource Manager at Omnicom Global Solutions, you will play a crucial role in workforce management, staffing planning, forecasts, budgets, tracking & reporting across multiple clients. Your responsibilities will include collaborating with Program Director for continuous improvement, assisting project managers in accurate forecasts, budgets, and staffing plans, supporting tracking and reporting across various platforms, generating and distributing reports on time tracking and utilization, and leading offshore teams in executing operational activities efficiently. You will also be responsible for maintaining strong communication with both Agency and OGS teams, driving process...

We are looking for PMO Analyst who is ready to work from Kharadi/Pune on Hybrid model (3-4 days from office. Need candidates who can join us in 15 days (others please excuse) What we need : Investment Finance Management Monitoring and measuring investment financials to enable effective interventions and decision making Manage required templates, dashboards and outputs to enable budget, benefit and OKR tracking across all levels of the organization Manage the business case framework, processes and standards in conjunction with Finance Track and manage the enterprise budget, forecast, actuals (and accruals) and earned value to ensure organization remains on track with its investment and return...

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Enables a su...

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Enables a ...

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Enables a ...

About The Role Job Summary : HR Strategy & Transformation is a team of HR Professionals who specializes in select areas within HR to help our clients target and deliver values for their HR and Talent investments using a distributed delivery model, and can be deployed globally - onsite, near shore and offshore. Roles & Responsibilities: HR Operating Model HR Op Model Design, Organization Design, Capability Enhancement Competency Based Talent Management Competency Modelling, Design, Assessment and Integration with HR & Talent processes Workforce Management Workforce effectiveness analysis, planning and optimization HR Shared Services HR Shared service Assessment, Design and Deployment Process ...

At EY, were all in to shape your future with confidence Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go Join EY and help to build a better working world my_style { font-family: Arial !important;font-size: 11pt !important;line-height:1 3em !important} my_style h1 { font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0 5em !important;padding-top: 0 5em !important} my_style h2{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0 5em !important;padding-top: 0 5em !important} my_style p{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0 5em !important;padd...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to...

JOB RESPONSIBILITIES To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting - Book Keeping, Journal Posting, Preparation of Financial Statements. Management Fee Carried Interest and Expense Calculation & Posting. Capital Calls - Preparation of Capital Call memos, LC Opening, Follow Up with LPs for funding Distribution - Preparation of Distribution working, LP Memo Preparation, Fund Transfer Wire preparation, Repayment of LCs Reconciliation - Cash Reconciliation, Cash Tracking, Posting Entries, Cash reporting. Tracking of Capital transactions. Valuation - Valuation of Portfolio Investments. To prepare and submit Fund and Investor Reports accurately...

As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs Min of 8+ years of experience in WFM department Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) Strong quantitative/analytical skills Location : - Navi Mumbai,Gurugram,Indore,Mohali

8+ years of WFM experience Will lead a team of WFM Planners who will maximize the use of manpower resources by forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions. Will use your expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance and vacation leave planning - to improve employee productivity, enhance labor planning, lower operations costs, and drive efficient time and attendance tracking for better customer service levels. As a Workforce Manager, you will coordinate with key stakeholders to provide relevant data to ...

- As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs - Min of 8+ years of experience in WFM department - Ability to demonstrate and articulate understanding of key workforce management concepts - Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) - Strong quantitative/analytical skills.

8+ years of WFM experience - Will lead a team of WFM Planners who will maximize the use of manpower resources by forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions. - Will use your expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance and vacation leave planning - to improve employee productivity, enhance labor planning, lower operations costs, and drive efficient time and attendance tracking for better customer service levels. - As a Workforce Manager, you will coordinate with key stakeholders to provide relevant da...

We are looking for a skilled professional with 6 to 11 years of experience to join our team as a Manager in the Chemical & Natural Resources domain. The ideal candidate will have a strong background in IT Services & Consulting, particularly in chemicals and natural resources. Roles and Responsibility Manage and lead teams to deliver high-quality solutions in the chemicals and natural resources sector. Develop and implement strategies to drive business growth and improvement. Collaborate with cross-functional teams to identify and mitigate risks. Analyze market trends and competitor activity to inform business decisions. Provide technical expertise and guidance to junior team members. Ensure ...

Customer Operations Shift Timings Night Shift|Management Level A| Travel Requirements - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role and responsibilities: Interaction with Techs in field to provide them real time sup...

Master Data Management The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. He/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and u...