2567 Workforce Management Jobs - Page 39

Job Description: TekWissen is a global workforce management provider offering strategic talent solutions to clients worldwide. Our client operates a marketplace for consumers, sellers, and content creators, providing merchandise and content from vendors and third-party sellers. We are currently seeking an HR Assistant II for an 8-month contract position in Hyderabad. Key Responsibilities: - Proficient in real-time monitoring in a call center environment, including SL, volume offered/incoming/handled vs. STF/Commit, outsourcing percentage, email backlogs, missed contacts, calls in queue, and wait time utilizing Excel templates. - Capable of writing root cause analysis for service failures. - ...

As a member of the HR Strategy & Transformation team, you will specialize in select areas within HR to assist clients in targeting and delivering value for their HR and Talent investments. Utilizing a distributed delivery model, you will have the opportunity to be deployed globally, whether onsite, near shore, or offshore. Your responsibilities will include: - Designing HR operating models, organization structures, and enhancing capabilities to optimize HR functions. - Developing competency models, assessments, and integrating them into HR and Talent processes to ensure effective talent management. - Analyzing workforce effectiveness, planning, and optimizing workforce management strategies....

As an Experience Management Advanced Associate at EY, you will be part of a dynamic and global team of workforce management professionals. Your role involves providing exceptional client service and assisting employees in gaining experiences aligned with their career aspirations. You will have the opportunity to analyze, innovate, and act globally while being part of an organization focused on optimization and innovation. EY Global Delivery Services (EY GDS) is a network of over 50,000 professionals working globally to provide strategic business solutions. Experience Management is a key component of EY's Next Wave strategy, contributing to the firm's goal of building a better working world. ...

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY- Global Delivery Services (GDS) Consulting People Consulting (PC) Work Force Management (WFM) Consultant Managing the global workforce in todays fast-changing and highly disruptive environment is becoming increasingly complex. As a member of our PC practice, youll be part of a team that supports clients in aligning their HR function with the...

Experience: You should possess a minimum of 7-9 years of IT Vendor Management (Field Service Workforce) domain experience to be considered for the Lead (MVP) position at Iron Service Global. Job Description: As a Lead (MVP) at Iron Service Global, you will be responsible for leading a team through all phases of client acquisition (New Program Transition) of Field Services Operations process within strict timelines. Your duties will include understanding client requirements through SOW/NPT templates, identifying gaps between client requirements and ISG delivery capabilities in the USCA region, workforce capacity planning, predictive profit delivery, and implementing innovative data-driven pro...

Job description Title: Senior HR Recruitment Specialist -Leadership Hiring Experience Range: 6-14 Years Qualification: MBA or BE Graduate Location: Bangalore Job Type: Full-Time (WFO) Position Overview We are seeking an experienced Senior Recruiter to join our talent acquisition team, specializing in executive and senior leadership recruitment. This role will be responsible for identifying, attracting, and securing top-tier leadership talent across various functions and business units. The ideal candidate will have a proven track record in executive search, exceptional relationship-building skills, and a deep understanding of leadership competencies across different industries. Key Responsib...

Riverbed, the leader in AI observability, helps organizations optimize their users" experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed's open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with their thousands of market-leading customers globally including 95% of the FORTUNE 100 they are empowering next-generation digita...

As an Analyst at JLL Business Services (JBS) Workforce Management (WFM) program, you will play a crucial role in supporting WFM activities and system maintenance. Your primary responsibilities will include conducting data analysis, forecasting, and capacity planning across JBS. You will collaborate with the technical product owner and vendors to maintain and execute change requests for the workforce management platform. Reporting to the Senior Director overseeing the WFM program and Performance Coaching professionals, you will contribute to ensuring the right number of skilled resources are available to handle accurately forecasted workloads that deliver quality outcomes. Your day-to-day tas...

Join us as a Workforce & Finance Lead at Barclays, where you will play a critical role in driving robust financial governance, operational excellence, and workforce planning across the Cross Digital Platforms (XDP) portfolio. Your responsibilities will include monthly forecasting and actuals reconciliation across the XDP portfolio, ensuring financial transparency and compliance in line with Bank controls. You will lead recruitment activities across XDP globally, managing the recruitment pipeline, agency engagement, and reporting on progress and data insights. Additionally, you will oversee XDP vendor management, contingent worker contract extensions, and XDP workforce management, focusing on...

About the Role: This role is a vital leadership position that requires leading a team of 90+ individuals and overseeing the management of a 40,000 sq ft warehouse facility. The responsibilities include inventory management, logistics management, inventory control, material handling, FIFO method, workforce management, SOP creation and implementation, optimizing existing processes, and cost analysis. You will be responsible for deep diving into operations KPIs, conducting continuous reviews, and implementing RCAs to enhance operational efficiency. Ensuring effective stock planning across various warehouses to maintain high stock availability, fulfillment rates, and other metrics will be a key ...

This is a full-time on-site role for a Vendor Manager - VLSI located in Bangalore. You will be responsible for Workforce Management, Staff Augmentation, contract negotiation, procurement, contract management, and maintaining communication with vendors on a day-to-day basis. Requirements include expertise in Workforce Management/Staff Augmentation, skills in Contract Negotiation and Contract Management, strong Communication abilities, experience in Vendor Management in the Semiconductor or related industry, and a Bachelor's degree in Engineering or a relevant field. This job opportunity was posted by Raj Sekhar from SmartSoC Solutions.,

Job Title: Manager I, WFM Job Summary: The Workforce Management (WFM) Manager is responsible for managing workforce capacity and schedules to ensure optimal staffing levels and efficient operations. This role involves analyzing workforce data, creating schedules, and coordinating with various departments to meet business needs. Key Responsibilities: Develop and implement workforce management strategies to optimize staffing levels and schedules. Analyze workforce data and trends to forecast staffing needs and adjust schedules accordingly. Create and maintain detailed schedules for all shifts, ensuring compliance with labor laws and company policies. Coordinate with department managers to unde...

Job description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and key responsibilities: Good interpersonal and communication skills Create and conceptualize reports based on data needs of assigned accounts Establish data archiving mechanism from various data sources like ACD feeds, WFM or Client tools. Coordinate reporting needs of assigned account with internal management. Create various daily performance report for the business. Create ...

The Scheduling Analyst position based in Pan India requires a candidate with a minimum of 3 years of experience in Planning/Scheduling analysis. The ideal candidate should possess expertise in utilizing essential applications and systems for line management such as Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI WebView, and SharePoint. Proficiency in MS Office applications, particularly Excel and Access, is essential. Strong organizational skills are also a must for this role. The successful candidate should be adept at working under tight deadlines and have an advanced understanding of Workforce Management systems. Analytical skills are crucial for making informed business decisions. The flexi...

The Application Consultant is responsible for providing professional, creative, energetic, and thorough experience for internal and external customers of Verint. You will consult customers both in person and virtually, and deliver training for multiple Verint solutions. Your responsibilities include maintaining fluency with Verint Applications, growing subject matter expertise on Verint products such as Workforce Management and/or Quality Management, conducting design sessions and consulting events, providing best practice consulting, and collaborating with others within Verint as part of the deployment process. You will introduce, configure, and train assigned customers to Verint Applicatio...

Job Description Job Description : The Application Consultant is responsible for providing professional, creative, energetic and thorough experience for internal and external customers of Verint. The role is responsible for consulting customers both in person and virtually and delivery of training for multiple Verint solutions. Responsibilities Principal Duties and Essential Responsibilities: Maintain fluency with Verint Applications. Maintain and grow subject matter expertise on Verint products such as Workforce Management and/or Quality Management including best practices and general insights for that industry. Conduct design sessions and consulting events on Verint Applications in accordan...

The Senior Business Management Analyst at DWS COO in Pune, India provides professional guidance to managers and teams on functional subject areas aligned with the Banks strategy. Collaborating with colleagues, the Analyst implements Workforce Management processes, delivers solutions for assigned Division/Business Unit, and supports cross-divisional initiatives. Responsibilities include challenging senior colleagues, supporting FTE forecast and planning, analyzing cost and FTE movements, conducting ad-hoc analysis, and managing FTE/Headcount. Qualifications include academic background in Business/Finance, 4-5 years of relevant experience, proficiency in Workforce Management, financial analysi...

The Senior Manager/AGM for WFM COE Practice is expected to have a minimum of 12+ years of experience and must be able to work independently in a highly demanding and often ambiguous environment. You will need to have strong attention to detail and exceptional organizational skills. Your main responsibilities will include developing a global strategy and process for Workforce Management (WFM) in partnership with internal stakeholders to define the WFM strategy for Contact Centre Operations across different geographies. As a thought leader and subject matter expert, you will be defining best practices for WFM and standard operating procedures for the WFM function. You will also be responsible ...

The role available is for a full-time on-site WFM/RTA (Workforce Management/Real-Time Analyst) position at Bellovista Technology Pvt Ltd in Kolkata. As a WFM/RTA, your primary responsibilities will include monitoring real-time contact volume, creating and managing workforce schedules, adjusting staffing levels according to contact volume fluctuations, ensuring data accuracy in workforce management systems, and producing reports to aid in making efficient staffing decisions. The position will require close collaboration with different departments to guarantee optimal team performance and streamlined operations. To excel in this role, you should possess experience with Workforce Management sys...

This position offers you an opportunity to work with cutting-edge technology as an Associate Manager at UKG, a global industry leader. You will have the chance to contribute to the expansion of our product footprint across APAC. Your role will involve being accountable for your success within the business, leveraging your superior communication and presentation skills, as well as your expertise in our Full Suite HCM Solution to connect effectively with clients and associates. As an Associate Manager, you will play a crucial role in supporting your team and ensuring smooth daily operations. Your responsibilities will include overseeing resources, ensuring efficient task completion, and facili...

About the Job Were changing the way people think about customer care, and we need your help! Were looking for a Team Lead (Supervisor) to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training and career pathing plans. As Team Lead (Supervisor), You Will Manage and supervise CSRs Ensure proficient training, professional development and employee engagement is susta...

STARTEK is looking for Specialist - WFM to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

About the Job We are changing the way people think about customer care, and we need your help! Were seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs. As Workforce Manager, You Will Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partners Interact with external partners and develop long term relationships Assist in analyzing partner metrics and staffing on a consistent basis Make recommendations for e...

Job Title: Business Planning ManagerLocation: Pan India Candidate Specifications:Candidate should have 8+ years of experience in Business Planning. Knowledge and application of planning theories and forecasting methods e.g. Regression techniques and Planning specific software Good knowledge of workforce management processes and principles. Resource Planning. Job Description: Design and implement resource requirements or propose new modelling solutions in response to client issues or additional work stream requestsIdentify behavioural operational issues/trends that impact on profitability (i.e. available time, schedule adherence) and work with General Managers, representing Planning on the Cl...

Job Responsibilities : Candidates with 3-5 years of experience Great technical ability, particular with WFM systems (e.g. Aspect CMS) , RTA and MS Excel Adaptability of approach flexibility with a desire to achieve goals Good knowledge of workforce management processes and principles Strong numerical background Strong proactive approach to work, with a can-do attitude Ability to build relationships and networks at all levels Providing excellent service with a key focus on doing the right thing for each customer deliver solutions that meet their individual needs. Effective management of work queues, across all customer channels Drive operational activity performance Drive Intraday/real-time i...