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WFM Specialist

3 - 7 years

1 - 5 Lacs

Gurugram

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Workforce Management Genesys WFM Real Time Analysis RTA

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Manage workforce management (WFM) processes to ensure efficient scheduling, forecasting, and real-time analysis. Analyze data from various sources such as Genesys, Real Time Analysis (RTA), and other relevant systems to identify trends and areas for improvement. Provide insights on labor productivity metrics to optimize resource allocation. Develop and maintain accurate forecasts using historical data, seasonality, and external factors like weather or holidays. Desired Candidate Profile 3-7 years of experience in Workforce Management (WFM) or a similar field. Strong understanding of Genesys platform and its applications in WFM. Proficiency in Real Time Analysis (RTA) tools for data analysis.

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Information Technology and Services

Phoenix

51-200 Employees

227 Jobs

    Key People

  • Nand Lal Bhagat

    Founder & CEO

  • James Smith

    Chief Operating Officer

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