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Learning Operations Analyst

Learning Operations Analyst

Accenture

3 - 5 years

3 - 7 Lacs

mumbai

Posted:Just now| Platform:

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Skills Required

service operations talent development english language rca coaching capa quality control quality audit customer complaints data integrity enrollment e-learning quality management ohsas 18001 quality assurance qms training delivery

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Talent Development - Learning Operations

Designation: Learning Operations Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development process

Good written and verbal communication skills.

English language proficiency required.

Good organizational & communication skills.

Multi-cultural awareness.

Detail oriented.

Ability to work on own Initiative.

Critical thinking / problem solving skills.

Team player/ collaborative

Focus on data accuracy.

Issue resolution/ Provide RCA.

Quality driven – in communications and all system transactions.

Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate

What are we looking for?

Conducting audits of learning management systems (LMS) or other training platforms to ensure data integrity and compliance with organizational standards.

Developing and implementing quality assurance procedures and guidelines for learning administration processes, such as course scheduling, enrollment, and participant tracking.

Collaborating with learning administrators, trainers, and subject matter experts to identify areas for improvement and implement corrective actions.

Reviewing and verifying training materials, including presentations, manuals, and online modules, for accuracy, clarity, and relevance.

Providing feedback and coaching to learning administrators to enhance the quality of their work and improve overall performance.

Monitoring training delivery methods, such as instructor-led sessions, virtual classrooms, or e-learning modules, to ensure they align with best practices and meet quality standards.

Analyzing training metrics and evaluation data to identify trends, issues, and opportunities for enhancement.

Participating in the development and implementation of continuous improvement initiatives to enhance the overall effectiveness of learning and development programs.

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts
Qualification Any Graduation

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Learning Operations Analyst