3599 Workforce Management Jobs - Page 33

As a potential candidate for the role, you will be responsible for managing various aspects of the company's human resources. Your key responsibilities will include: - Managing employee onboarding, briefing, and off-boarding processes - Developing and implementing hiring strategies for different positions - Handling employee relations, grievances, demands, and conflict resolution - Overseeing recruitment and selecting suitable candidates - Creating and managing employee policies, and maintaining personnel records - Conducting employee training, assignments, and scheduling - Ensuring all company policies are legally sound - Taking disciplinary actions when required and documenting all actions...

As a Manager/Sr Manager-Capacity Planning at our company located in Bangalore, India, you will play a crucial role in leading strategic workforce planning for our global contact center operations. With your expertise in capacity modelling, WFM tools, and team management, you will drive data-driven solutions to ensure efficient operations, meet service levels, and support business growth. Key Responsibilities: - Develop short-, mid-, and long-term capacity plans based on business forecast, shrinkage, and workload trends. - Build detailed projections for headcount, revenue, and demand, including support for RFPs and business case modelling. - Utilize tools such as Aspect eWFM, NICE IEX, Impact...

Role Overview: You will be responsible for forecasting processing time, shrinkage, attrition, and other metrics needed for capacity management using standard tools and analysis. Your role will involve developing a long-term strategy for the function by utilizing data models, predictive modeling, and emerging technologies to address future needs effectively. Key Responsibilities: - Act as a subject matter expert in identifying and interpreting trends and insights related to the operational effectiveness of the business in terms of workforce planning. Qualifications Required: - Bachelors degree in a relevant field. Additional Company Information: The industry type for this role is Hospitals/He...

Organization: At CommBank, we never lose sight of the role we play in other people's financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things. Job Title: Financial Crime Operations - Workforce Enablement Senior Analyst Location: Bangalore Business & Team: Financial Crime Operations Impact & contribution: We are seeking a dynamic and analytical Senior Analyst to join our team at a...

About The Role Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Life Event Services (LES) teams objective is to proce...

Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned ...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Fieldglass Contingent Workforce Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements in Hyderabad. You will play a crucial role in the development and implementation of software solutions. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to p...

Skill required: Supply Chain - Automotive Supply Chain Designation: Business Advisory Associate Qualifications: BE/Diploma in Automobile Years of Experience: 1 to 3 years What would you do? To maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level AgreementInvestigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decisionImplement practices to improve operational efficienciesTo maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level AgreementInvestigate and Verify w...

Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're pass...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You...

Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.the process of determining how many workforce resources an organization needs today, tomorrow, and as much as five years into the future.Design ...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world. YOUR ROLE We are seeking a talented and driven Contract Manager to join our team. The ideal candidate will be responsible for collecting, analysing, and interpreting complex data sets to drive informed business decisions. You will work closely & Directly with the Client & cross-functional teams to i...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do : Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccess...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

About the team This role is a part of WFM team What will you be doing Serves as escalation point for issues beyond operations analysts authority; resolves conflicts involving scheduling, resources, or technical issues. Gather, analyze, prepare and summarizes recommendations for Long term plan on HC, minutes from a strategy perspective both long term & Short term, researches and compiles data to forecast and prepare annual and monthly budget projections for a division or similar group of organizations, Tracks revenue and Opex on a monthly basis, comparing actual to forecasted figures and makes necessary adjustments. Prepares reports for management summarizing results of research, analyses and...

Description Requirements Software Engineer will be responsible for developing, maintaining, and enhancing key components of our Analytics product as well as the tools supporting the product. Essential Duties: Build new or update existing reports and dashboard addressing issues and implementing improvements as needed. Support and maintain existing models and content ensure stability, accuracy and ongoing enhancement of existing models and content within the Analytics product. Create new or update existing data models to support business requirements. Basic Qualifications: Bachelor s degree in Computer Science, Software Engineering or related field. 1-3 years of experience in Data Visualizatio...

Excellent technical knowhow and hands on experience in SAP BW4/HANA. Good balance of experience in SAP BW4HANA/BW on HANA Modeling, Data extraction and reporting areas. Hands on Experience on Business Warehouse Modeling Standard and custom data models Extractors (ODP Non ODP). Expertise in SAP and nonSAP extraction and functional aspects. End to end development experience in SAP BW4HANA Modelling using ADSOs, Composite Providers, Open ODS views, Transformations, BEX Queries and Native HANA exposing BW models as HANA views, mixed scenarios, HANA Analysis process Aware about LSA ++ standard methodology and performance optimization concepts, handling complex transformations using ABAP etc. Expe...

Ensure correct global governance is in place within our Data Centres and Equipment Rooms to provide the best service possible to both internal and external customers. Workflow and process management and optimization Access Management process flow and access recertification streamlining Identifies solutions to problems and mitigates risks based on sound judgment. Produce schedules and plans for successful delivery of initiatives, business critical projects, demonstrate progress and highlight risk or deviation through engagement and clear dialogue with management and key stakeholders. Ensure all initiatives implemented are adherence with the DCIM and CTOi Strategy liaise and co-ordinate with o...

Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests coming through mails in defined TAT. Optimization of resource utilization through effective schedule management. Basic reporting and analysis. Skills and attributes for success Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. To qualify for the role, you must have Graduates with 1-3 years of relevant resource managem...

Hybrid model; all Wipro locations SAP Fieldglass - 7 years with end-to-end implementation experience Configuration and Customization: Customize and configure the SAP Fieldglass module, ensuring alignment with the company's external workforce management and services procurement needs. Technical and Functional Specifications: Develop detailed specifications for Fieldglass enhancements, emphasizing seamless integration with SuccessFactors, Ariba, and S/4 Mini Master. End-to-End Enhancement Execution: Guide the entire SAP Fieldglass enhancement lifecycle, ensuring integration with SuccessFactors, Ariba, and S/4 Mini Master for a unified business solution. Integration Expertise: Spearhead and man...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has advanced, specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Has developed skills in a range of processes, proc...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? . Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs 2. Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client 3. Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.) 4. Initiate, design ...