Scheduler

Job Description

Role & responsibilities 1. Forecasting and Planning: Analyze historical data and trends to forecast future staffing needs. Develop short-term and long-term workforce plans based on business requirements and peak times. 2. Scheduling: Create and manage employee schedules to ensure optimal coverage and meet service level agreements (SLAs). Adjust schedules as needed based on real-time changes in demand or staffing levels. 3. Data Analysis: Monitor and analyze performance metrics and key performance indicators (KPIs). Generate and present reports on staffing efficiency, adherence, and other relevant 4. Tools: Knowledge of any WFM tool like: IEX, Verint, Aspect etc. Candidate should know Erlang C methodology 5. Communication: Collaborate with department managers and team leads to understand staffing needs and align schedules accordingly. Communicate schedule changes and updates to employees and ensure clarity on shift requirements and expectations. 6. Compliance and Accuracy: Ensure adherence to labor laws, company policies, and industry regulations in all scheduling practices. Maintain accuracy in scheduling and reporting to support payroll processing and operational planning.