Scheduler

As a Senior Resource Planner at Telus Digital in Gandhinagar, your primary role will involve producing short and long-term plans for seat resources and frontline team members. You will be responsible for analyzing historical data, call volume patterns, and other relevant metrics to forecast future capacity needs. This includes developing and maintaining detailed capacity planning models, validating client forecasts, and projecting resource requirements per account based on current manpower and business goals. In this position, you will also be tasked with creating simulations of staffing strategies to optimize utilization, managing capacity utilization, and monitoring actual costs versus resource planning budgets. Additionally, you will collaborate with cross-functional teams to understand business requirements and forecasted workload, while also conducting in-depth analysis to identify trends and opportunities for resource capacity planning and allocation. Your core competencies should include giving support, focusing on customers, embracing technology, and managing self-development. You should possess functional competencies such as knowledge of data management and forecasting modeling, seat capacity planning, advanced Excel or Google Sheets skills, analytical and complex problem-solving abilities, stakeholder management skills, financial acumen, and knowledge of basic project management principles. To qualify for this role, you need to have at least 3+ years of experience in workforce management and 2+ years of experience in forecasting and planning. A Bachelor's degree or equivalent qualification is required, along with CEFR B1-B2 English proficiency (oral/written). This is an excellent opportunity for you to contribute to the improvement of performance and development of the team while playing a crucial role in resource planning at Telus Digital.,