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WebMethods Developer

WebMethods Developer

Ericsson

3 - 7 years

0 Lacs

noida uttar pradesh

Posted:1 day ago| Platform: Shine logo

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Skills Required

leadership change management strategic thinking interpersonal communication conflict management agile automation innovation english accountability integrity event management incident management problem management service continuity field service sla problemsolving consultative approach analytical mindset datadriven responsibility empowerment ericsson policies preventative maintenance smart reporting wlaola

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Manager Improvement & Performance at SL Operate Service Management Service Improvement, your main focus will be on driving the development, implementation, and execution of Proactive Problem Management activities across allocated contracts. You will play a key role in supporting the Head of Service Improvement and Service Operations Governance in addressing service delivery issues both internally and in customer meetings. Additionally, you will be responsible for creating a motivated and productive work environment for your team by ensuring their competence and capability through hiring, training, and coaching in alignment with the SM strategy and resource planning. Key Responsibilities: - Drive prescriptive insights and proactive problem management activities. - Support service delivery governance internally and in customer engagements. - Build and maintain team competence and capability through hiring, training, and coaching. - Lead line management activities such as annual salary reviews, goal setting, and competence development. - Ensure fulfilment of billability, utilization, efficiency targets, financial forecasting, and budget adherence. - Promote adherence to Service Line Operate Ways of Working, processes, and guidelines. - Foster a productive and motivating work environment. Qualifications Required: - Highly developed leadership and change management skills, influencing and leading by example. - Strong problem-solving capability and strategic thinking. - Excellent interpersonal communication and customer-oriented consultative approach. - Good conflict management skills and ability to work well under pressure. - Analytical mindset with a data-driven, agile, automation, and innovation focus. - Excellent oral and written English skills. - High degree of accountability, integrity, and a strong sense of responsibility and empowerment. - Strong knowledge of Ericsson policies, directives, business environment, and service management areas including Event Management, Incident Management, Problem Management, Preventative Maintenance, Service Continuity, Field Service, and Smart Reporting. - Good understanding of SLA, WLA/OLA. Additional Details: N/A,

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WebMethods Developer