16 Service Continuity Jobs

Role Overview: As the Manager Improvement & Performance in SL Operate Service Management Service Improvement, your main focus will be on driving the development, implementation, and execution of Proactive Problem Management activities across allocated contracts. You will play a crucial role in supporting the Head of Service Improvement and Service Operations Governance by addressing service delivery issues both internally and in customer meetings. Additionally, your responsibilities will include fostering a motivated and productive work environment, ensuring team competence and capability through hiring, training, and coaching in alignment with the SM strategy and resource planning. Key Resp...

We are looking for a Banquet Server to join our team and ensure our guests are comfortable by serving food and beverages while also answering questions and assisting guests as needed. Banquet Server responsibilities include serving food and beverages, helping prepare the event space and cleaning up the event space once the affair is complete. Ultimately, you will work with guests throughout the event to ensure they are comfortable and relaxed during their time at the banquet. Responsibilities Direct guests to necessary services and features and lead guests on tours of the location Assist with event preparation, set up and closing, including setting up and packing away tables, table cloths an...

Role Overview: As the Manager Improvement & Performance within SL Operate Service Management Service Improvement, your primary focus will be on driving the development, implementation, and execution of Proactive Problem Management activities across allocated contracts. You will play a crucial role in supporting the Head of Service Improvement and Service Operations Governance by addressing service delivery issues internally and during customer meetings. It will be your responsibility to create a motivated and productive work environment, ensuring team competence and capability through effective hiring, training, and coaching in alignment with the SM strategy and resource planning. Key Respon...

Introduction li]:text-brunel-dark-grey [&_ul>li]:py-2 [&_p]:text-brunel-dark-grey [&_ul>li>ul>li]:pl-0 text-brunel-dark-grey introduction max-h-none overflow-hidden> We are seeking experienced Contracts Leads to manage a portfolio of 10-20 operational service and supply agreements supporting upstream activities. This role oversees contract performance, commercial negotiation, service continuity and compliance, with a typical portfolio managing approximately $50-$100M in annual spend. Working with minimal supervision, you will partner with internal stakeholders and suppliers to drive commercial value, maintain contractual integrity, improve supplier performance, and enable efficient Procure-t...

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discus...

Develop cost estimates, logging needed parts and the time needed for repairs Schedule the most appropriate Service Technician for each job Convey all necessary information regarding costs, parts, work and Technicians to customers Call the customer to arrange appointments Meet with customers to discuss their requirements and relay those requirements to the Service Technicians Contact customers in the case of additional work to relay the details and extra costs Enter the details of repair jobs on the companys network and prepare repair instructions

Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team i...

In this role at Fresenius Medical Care, you will be responsible for developing, maintaining, and improving HR Service Delivery metrics, KPIs, and dashboards to support service level monitoring and reporting. Your key responsibilities will include: - Developing, maintaining, and continuously improving HR Service Delivery metrics, KPIs, and dashboards - Monitoring, reviewing, and reporting SLA and KPI performance - Designing and deploying standardized formats and frequencies for service monitoring dashboards - Ensuring timely and accurate delivery of standard and ad hoc reports - Collaborating with HR Operations to maintain and update reporting requirements - Analyzing service delivery metrics...

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: IS Manager In this role, you will have the opportunity to act as the architectural authority for your technology area of responsibility. Each day, you will guide and lead Solution Architects to ensure the integrity of the technology architecture. You will also showcase your expertise by realizing the benefits from standardization, synergy, and optimization of the t...

As an Advisor, Incident Management at Fiserv, you play a crucial role in ensuring service continuity by effectively responding to production incidents, minimizing downtime, and communicating transparently with internal teams and executive stakeholders. Your proactive problem-solving mindset and strong communication skills will be instrumental in driving incident resolution, process improvement, and stakeholder alignment. - Lead the response to high-impact incidents, aiming to minimize disruption to merchants and restore services promptly. - Provide clear, executive-level communications during incidents, ensuring transparency throughout the incident lifecycle. - Oversee operations when launch...

Role Overview: As the Manager Improvement & Performance in SL Operate Service Management Service Improvement, your main focus will be on driving the development, implementation, and execution of Proactive Problem Management activities across allocated contracts. You will play a crucial role in supporting the Head of Service Improvement and Service Operations Governance by addressing service delivery issues both internally and in customer meetings. Additionally, your responsibilities will include fostering a motivated and productive work environment, ensuring team competence and capability through hiring, training, and coaching in alignment with the SM strategy and resource planning. Key Resp...

As a Transition and Transformation Director in the IT infrastructure domain, you will play a crucial role in leading large-scale IT transformations. Your expertise in orchestrating complex transition programs and aligning technology delivery with business objectives will be essential to driving value and performance. **Key Responsibilities:** - Lead end-to-end IT transition and transformation programs, including application portfolio migration, infrastructure modernization, and service delivery transformation. - Define and own transformation strategy, roadmap, governance structures, and execution plans. - Collaborate with senior stakeholders to align transformation goals with business needs....

Description Job Description RISK ORM ICT ISPL Job Title RISK Operational Risk Officer (ORO) ICT ISPL Date July 2025 Department RISK ORM ICT APAC Location: Mumbai Business Line / Function RISK Reports To (Territory) Head of RISK ORM ICT & COE Head of RISK ORM ICT APAC Grade (if applicable) (Regional) Number Of Direct Reports N/A Directorship / Registration No Position Purpose Implementation, management and oversight of 2nd line of defense risk management framework within the Information and Communication Technology (ICT) space in India. Key Responsibilities RISK ORM ICT ISPL Governance & Oversight Provide IT & Cyber risk management oversight and advisory to the business, technical and operati...

Role Overview: As a Manager Improvement & Performance at SL Operate Service Management Service Improvement, your main focus will be on driving the development, implementation, and execution of Proactive Problem Management activities across allocated contracts. You will play a key role in supporting the Head of Service Improvement and Service Operations Governance in addressing service delivery issues both internally and in customer meetings. Additionally, you will be responsible for creating a motivated and productive work environment for your team by ensuring their competence and capability through hiring, training, and coaching in alignment with the SM strategy and resource planning. Key R...

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discus...

Job Summary: The Service Relationship Manager (SRM) is responsible for ensuring superior end-to-end service delivery to wealth clients. Acting as a key support to the Relationship Manager (RM), the SRM plays a critical role in managing client engagement, fulfilling transactional and service-related requirements, and maintaining continuity during RM absence or transition periods. Key Responsibilities: Superior Service Delivery: Act as the primary service contact for all banking and investment-related requirements of mapped clients. Ensure First Time Right execution of all internal and external processes for seamless service delivery. Take complete ownership of coordinating and closing service...