9 Service Continuity Jobs

In this role at Fresenius Medical Care, you will be responsible for developing, maintaining, and improving HR Service Delivery metrics, KPIs, and dashboards to support service level monitoring and reporting. Your key responsibilities will include: - Developing, maintaining, and continuously improving HR Service Delivery metrics, KPIs, and dashboards - Monitoring, reviewing, and reporting SLA and KPI performance - Designing and deploying standardized formats and frequencies for service monitoring dashboards - Ensuring timely and accurate delivery of standard and ad hoc reports - Collaborating with HR Operations to maintain and update reporting requirements - Analyzing service delivery metrics...

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: IS Manager In this role, you will have the opportunity to act as the architectural authority for your technology area of responsibility. Each day, you will guide and lead Solution Architects to ensure the integrity of the technology architecture. You will also showcase your expertise by realizing the benefits from standardization, synergy, and optimization of the t...

As an Advisor, Incident Management at Fiserv, you play a crucial role in ensuring service continuity by effectively responding to production incidents, minimizing downtime, and communicating transparently with internal teams and executive stakeholders. Your proactive problem-solving mindset and strong communication skills will be instrumental in driving incident resolution, process improvement, and stakeholder alignment. - Lead the response to high-impact incidents, aiming to minimize disruption to merchants and restore services promptly. - Provide clear, executive-level communications during incidents, ensuring transparency throughout the incident lifecycle. - Oversee operations when launch...

Role Overview: As the Manager Improvement & Performance in SL Operate Service Management Service Improvement, your main focus will be on driving the development, implementation, and execution of Proactive Problem Management activities across allocated contracts. You will play a crucial role in supporting the Head of Service Improvement and Service Operations Governance by addressing service delivery issues both internally and in customer meetings. Additionally, your responsibilities will include fostering a motivated and productive work environment, ensuring team competence and capability through hiring, training, and coaching in alignment with the SM strategy and resource planning. Key Resp...

As a Transition and Transformation Director in the IT infrastructure domain, you will play a crucial role in leading large-scale IT transformations. Your expertise in orchestrating complex transition programs and aligning technology delivery with business objectives will be essential to driving value and performance. **Key Responsibilities:** - Lead end-to-end IT transition and transformation programs, including application portfolio migration, infrastructure modernization, and service delivery transformation. - Define and own transformation strategy, roadmap, governance structures, and execution plans. - Collaborate with senior stakeholders to align transformation goals with business needs....

Description Job Description RISK ORM ICT ISPL Job Title RISK Operational Risk Officer (ORO) ICT ISPL Date July 2025 Department RISK ORM ICT APAC Location: Mumbai Business Line / Function RISK Reports To (Territory) Head of RISK ORM ICT & COE Head of RISK ORM ICT APAC Grade (if applicable) (Regional) Number Of Direct Reports N/A Directorship / Registration No Position Purpose Implementation, management and oversight of 2nd line of defense risk management framework within the Information and Communication Technology (ICT) space in India. Key Responsibilities RISK ORM ICT ISPL Governance & Oversight Provide IT & Cyber risk management oversight and advisory to the business, technical and operati...

Role Overview: As a Manager Improvement & Performance at SL Operate Service Management Service Improvement, your main focus will be on driving the development, implementation, and execution of Proactive Problem Management activities across allocated contracts. You will play a key role in supporting the Head of Service Improvement and Service Operations Governance in addressing service delivery issues both internally and in customer meetings. Additionally, you will be responsible for creating a motivated and productive work environment for your team by ensuring their competence and capability through hiring, training, and coaching in alignment with the SM strategy and resource planning. Key R...

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discus...

Job Summary: The Service Relationship Manager (SRM) is responsible for ensuring superior end-to-end service delivery to wealth clients. Acting as a key support to the Relationship Manager (RM), the SRM plays a critical role in managing client engagement, fulfilling transactional and service-related requirements, and maintaining continuity during RM absence or transition periods. Key Responsibilities: Superior Service Delivery: Act as the primary service contact for all banking and investment-related requirements of mapped clients. Ensure First Time Right execution of all internal and external processes for seamless service delivery. Take complete ownership of coordinating and closing service...