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Vice President Operations

Key Responsibilities:

  • Lead end-to-end operations of digital CME programs including webinars, e-learning modules, mobile apps, and virtual conferences
  • Manage platform performance, user experience, and backend integration across learning management systems (LMS) and CRM tools
  • Oversee cross-functional teams (tech, content, compliance, client servicing) to deliver seamless, compliant, and engaging CME experiences
  • Ensure CME content and delivery meet global accreditation and regulatory standards (MCI/NMC, ACCME, etc.)
  • Collaborate with pharma clients, medical faculty, and industry partners to deliver personalized, data-driven educational journeys
  • Use analytics and feedback to continuously optimize program performance and learner engagement
  • Drive adoption of emerging technologies such as AI-driven personalization, interactive modules, and multilingual delivery
  • Set and track KPIs across HCP reach, engagement, platform uptime, and program outcomes

Requirements:

  • Graduate/Postgraduate in Life Sciences, Healthcare, or Business; MBA/MPH preferred
  • 7+ years of experience in digital operations, health education, or medical SaaS platforms
  • Strong grasp of digital CME models, edtech platforms, and compliance frameworks
  • Proven leadership in scaling tech-enabled services in healthcare or education
  • Data-driven, agile, and excellent in cross-functional team leadership

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