Vice President Operations

Position Overview:

The VP of Operations will lead the operational strategy, execution, and growth of an innovative medical tourism company of Hind Institute of Medical Sciences (HIMS), Lucknow. This executive will build patient acquisition funnels, oversee seamless end-to-end patient experiences, and manage hospital partnerships to deliver high-quality, patient-centric care.

Key Responsibilities:

Patient Acquisition & Funnel Management

• Design and execute effective patient acquisition and conversion funnels for international medical tourists.
• Oversee digital marketing initiatives, including SEO and content marketing, to attract and engage global patients.
• Implement CRM tools to manage patient inquiries, automate communications, and track conversion metrics.
• Analyze funnel performance and optimize for increased inquiries, bookings, and retention.

Patient Journey & Experience

• Map, standardize, and continuously improve the entire patient journey, from initial inquiry through post-treatment follow-up.
• Ensure clear, multilingual communication and personal assistance at every touchpoint.
• Coordinate travel, accommodation, and medical logistics for international patients.
• Collect and act on patient feedback to drive service excellence.
• Leverage technology to provide real-time patient updates and support.

Hospital Partnerships

• Identify, negotiate, and formalize partnerships with leading hospitals, ensuring quality, compliance, and favorable terms.
• Collaborate with partner hospitals to develop tailored treatment packages for international patients.
• Ensure hospital partners meet accreditation and regulatory standards.
• Facilitate knowledge sharing and training between the company and hospital partners.

Operational & Team Leadership

• Lead and mentor cross-functional teams to uphold quality and regulatory standards.
• Drive continuous improvement across all patient service touchpoints.
• Champion a culture of patient-centricity and operational excellence.

Qualifications:

• Senior operational leadership in medical tourism, healthcare, or hospitality
• Proficient in digital marketing funnels, CRM, and analytics
• Expertise in customer or patient journey mapping and service design
• Strong negotiation and hospital relationship management abilities
• Excellent multicultural, interpersonal, and presentation skills
• Willingness to travel domestically and internationally
• Master’s degree required (Healthcare/Business)

Compensation based on past experience and industry-standards.