Veeva Vault CRM Consultant

Rarr Technologies

3 - 12 years

7 - 11 Lacs

kochi noida kolkata mumbai nagpur hyderabad pune chennai coimbatore bengaluru

Posted:5 days ago| Platform:

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Skills Required

order management change management analytical account management data integrity troubleshooting system audit crm business operations salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for an experienced professional with hands-on expertise in Veeva CRM, Salesforce, and Veeva Vault to support and customize CRM applications, troubleshoot technical issues, and collaborate with cross-functional teams. The ideal candidate will have a strong background in ITIL processes and incident/change management.

Roles and Responsibility

Configure and customize Veeva CRM as per business requirements.
Provide L2/L3 support for technical and functional issues.
Work on modules/functionality such as Sample Management, Order Management, Account Management, and User Management.
Troubleshoot and resolve iPad issues, including Email-to-Case setup and configuration.
Analyze and resolve complex technical issues efficiently.
Identify root causes and implement preventive measures to minimize recurrence.
Collaborate with cross-functional teams to address application issues and drive solutions.
Support end users by providing timely assistance and addressing their concerns.
Conduct regular system audits to ensure data integrity, compliance, and security.
Stay updated with the latest technologies and industry trends related to Veeva and CRM platforms.
Ensure effective communication and coordination with all stakeholders.

Job Requirements

Strong experience in Veeva CRM, Salesforce, and Veeva Vault.
Hands-on exposure to ITIL processes and incident/change management.
Excellent problem-solving, analytical, and communication skills.
Ability to work independently and manage multiple priorities effectively.
Strong understanding of CRM systems and software development life cycles.
Experience working with cross-functional teams and collaborating with stakeholders.

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