Value Added Services Manager (Partnership)

Note - We are alternate Saturdays' half-day working organization

Designation: Manager

Department: Value Added Services (F&B)

Key Roles & Responsibilities:

• Vendor Management

  : Identify, evaluate, and onboard Smartstore vendors offering quality products aligned with member preferences. Negotiate contracts, pricing, and partnerships for optimal value.

• Product & Quality Control

  : Define and maintain product standards; conduct audits to ensure quality, relevance, and compliance. Curate assortments based on demand and market trends.

• P&L & Budget Oversight

  : Manage Smartstore P&L, analyze profitability, control costs, and collaborate with finance teams for data-driven decision-making.

• Merchandise Planning & Innovation

  : Introduce new products and tech-driven solutions to enhance the Smartstore experience. Stay updated on retail and e-commerce trends.

• Operations Management

  : Oversee daily store operations, inventory, and vendor coordination to ensure efficiency and timely issue resolution.

• Facility Oversight

  : Responsible for the upkeep, maintenance, and smooth functioning of all Value Added Services facilities, including the gym, crche, and medical room.

• Customer Experience

  : Gather feedback, analyze insights, and implement initiatives to improve member satisfaction and engagement.

• Compliance

  : Ensure adherence to trade, tax, safety, and company regulations across all Smartstore and facility operations.

• IT Infrastructure Product Selling

  :- Focuses on selling IT Infrastructure products and solutions that complement the organizations core technology offerings, providing customers with enhanced operational capability and long-term value.

Skills & Qualifications

• Bachelors degree in Business, Retail, or Supply Chain Management.
• Proven experience in vendor/category management in retail, facilities, or service operations.
• Strong negotiation, analytical, and communication skills.
• Detail-oriented with a focus on quality, profitability, and customer satisfaction.
• Ability to multitask and operate effectively in a dynamic environment.