Account Manager

Job

Spoors

Key Responsibilities:

• Account Strategy & Expansion

  : Identify and develop new opportunities within existing accounts by positioning the full suite of solutions.

• Account Mining & Expansion

  : Identify and capitalize on upselling and cross-selling opportunities within existing accounts to maximize revenue potential.

• Strategic Customer Engagement

  : Serve as a trusted advisor, understanding client needs and delivering solutions that enhance their business outcomes.

• Process & Reporting

  : Establish structured CRM processes for tracking account performance, ensuring visibility, and maintaining accurate revenue forecasting.

• Renewals & Negotiations

  : Lead contract renewals and negotiations, balancing customer satisfaction with revenue targets.

• Cross-Functional Collaboration

  : Work closely with internal teams to align solutions with client expectations, ensuring seamless service delivery.

• Project Oversight & Execution

  : Oversee project implementation, manage timelines, and ensure successful delivery in line with SLAs and business objectives.

• Quality Assurance & Issue Resolution

  : Monitor service performance metrics, resolve escalations, and proactively mitigate risks impacting customer satisfaction.

Qualifications & Skills:

•

• Proven ability to grow and retain accounts, with a strong track record in revenue expansion.

• Excellent negotiation, communication, and stakeholder management skills.

• Experience in managing service delivery and project execution, ensuring high client satisfaction.

• Proven success in scaling account revenue and driving key SaaS metrics (MRR growth, retention).

• Passion for technology and its ability to drive customer outcomes.

• Entrepreneurial mindset with a track record of exceeding goals in a fast-paced environment.

• Experience in managing cross-functional teams and influencing delivery outcomes.

Why Join Us?

Innovate with Impact:

A Culture of Ownership:

Customer-Centric Growth: