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Summary Position Summary Analyst – NOC (Network Operations Center) Engineer- Deloitte Support Services India Private Limited The Monitoring & Control Function is accountable for the delivery of end to end infrastructure monitoring of NL member firm – including Server Monitoring, Application monitoring, Network monitoring and storage backup monitoring Services as well as Azure platforms underpinning SAP, Enterprise (IT) Services. It also provides technology support to the multiple service lines in NL IT, delivering monitoring solutions. Work you’ll do The Network Operations Center Engineer is responsible for monitoring entire NL IT datacenters and infrastructure devices & services in 24X7 working environment with rotational week offs. This includes working with multiple teams of NL IT such as Application services, platform, storage, network, SAP, ITSM who are responsible for delivering several services to clients. The Network Operations Center Engineer remit encompasses core monitoring services with the help of SCOM. Reporting to the Monitoring & Control team manager, you will be expected to handle day-to-day operations during the allocated shift with enough knowledge on IT infrastructure. Responsibilities Strategic Exploring ways of improving processes and procedure to support our infrastructure NL IT Service management function engagements for quick resolutions Problem solving, critical & analytical skills while handling daily operational activities Operational Monitoring the health of the infrastructure and ICT services of NL IT infrastructure Monitoring the performance and capacity of systems. Proactive and reactive escalation of potential disruptions in our IT services Detect, analyze and log events, errors and alarms concerning the infrastructure Investigate and resolve 1st level of Alerts and Incidents Analyze, identify trends, and come with possible solutions for bulk alerts. Registration of incidents/changes/requests in SNOW ticketing system and assigning to respective teams for resolutions Coordinating with Infra and other technical teams for alert resolutions and Major Incidents/outages. Capable to take ownership on day-to-day operational activities and issues. Coordinating and communicating in monthly maintenance window activities Contribute to the creation of technical working documents and procedures Share knowledge of new solutions with Monitoring and control team Regularly and efficiently handle the requests and incidents which enter out ticketing system The team At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe, and deliver the Deloitte experience. About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US members firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms. Copyright © 2017 Deloitte Development LLC. All rights reserved. Location: Hyderabad Experience: 2 to 4 years Work shift Timings: 24x7, 3 shifts, Rotational working Environment Morning shift (5:30 a.m. to 2:30 p.m. IST) Afternoon shift (02:00 p.m. to 11.00 IST) Night shift (09:00 pm to 06:00 a.m. IST) Rotational Week offs depending upon business requirements Qualifications Bachelor of Engineering/ Bachelor of Technology 2+ years’ experience in a similar role and Enterprise organisation. Essential Exceptional communications skills, both written and verbal A strong track record of delivering continual service improvement Be able to communicate effectively, technical issues with technical and non-technical audience Knowledge of IT infrastructures, Infra Network and associated protocols such as TCP/IP and SNMP and system centre suite components (SCCM, SCVMM, SCOM DPM, FCM) Understanding of clustering, failover and High availability concepts. Knowledge and support (hands on) skills on Microsoft Windows 2016/2019/2022 server. Well acquainted with server/application monitoring through SCOM 2019/2022. Hands on knowledge on Infra Backup monitoring through System Center DPM. Knowledge on IIS, SharePoint, SQL DB/Availabilty groups and basic understanding of SAN and Data Center infrastructure. Basic understanding of cloud infrastructure such as Azure, AWS. Hands on knowledge on ServiceNow ticketing system for creating and managing Incidents, Problems, Changes A solid understanding of the ITIL framework Experience recording and maintaining incident & requests within a ticketing system Good to have Understanding/Experience on Dynatrace, SolarWinds ITIL Certification Azure 900 certification MCSE certification, CCNA knowledge All round experience of infrastructure areas. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 300874 Show more Show less
