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US MORTGAGE - TEAM LEADER

5 years

3 - 7 Lacs

India

Posted:2 days ago| Platform: Linkedin logo

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Skills Required

support drive processing zones underwriting metrics analyze regulations documentation resolve reports management software service analysis communication compliance onboarding training development lean sigma compensation collaborative learning optimization collaboration leadership

Work Mode

Remote

Job Type

Full Time

Job Description

A global mortgage operations specialist in the US mortgage and loan servicing sector, delivering end-to-end loan origination and fulfillment solutions for top-tier financial institutions. We empower lenders with efficient, compliant, and scalable processes to support loan officers, underwriters, and closing teams nationwide. Join our high-performing team to lead operations excellence and drive growth in a dynamic, remote environment.
Role & Responsibilities
  • Lead and manage a remote team of US mortgage processing specialists, ensuring SLAs and quality benchmarks are consistently achieved.
  • Coordinate with US-based clients and internal stakeholders across time zones to oversee loan origination, underwriting, and closing workflows.
  • Monitor key performance metrics, analyze trends, and implement process improvements to enhance throughput and accuracy.
  • Mentor and train team members on US mortgage regulations (FHA, VA, Conventional), documentation standards, and quality control protocols.
  • Collaborate with cross-functional teams (Underwriting, Quality Assurance, IT) to optimize system workflows and resolve escalations promptly.
  • Prepare and present operational reports and performance dashboards to senior management and client partners.

Skills & Qualifications

Must-Have
  • 5+ years of experience in US mortgage operations, with at least 2 years in a team lead or supervisory role.
  • In-depth knowledge of US mortgage products, loan origination software (Encompass, Calyx), and FHA/VA/Conventional guidelines.
  • Proven track record in managing high-volume loan processing teams and achieving service level agreements (SLAs).
  • Strong analytical skills, including performance metrics, KPI analysis, and process optimization.
  • Excellent communication skills and ability to collaborate effectively with global teams and client stakeholders.
  • Detail-oriented mindset with a strong focus on compliance and quality assurance.

Preferred

  • Experience in designing and delivering mortgage onboarding, training, and development programs.
  • Familiarity with Lean Six Sigma or similar process improvement methodologies.
  • Exposure to mortgage servicing and secondary market processes.
Benefits & Culture Highlights
  • Fully remote role with flexible working hours aligned to US EST business operations.
  • Competitive compensation package, performance-based bonuses, and comprehensive benefits.
  • Collaborative, growth-driven culture with continuous learning and career advancement opportunities.
Skills: process optimization,loan,va guidelines,cross-functional collaboration,compliance,kpi analysis,lean six sigma,fha guidelines,team leadership,client relationship management,performance metrics,loan origination software,us mortgage operations,communication skills,conventional guidelines,collaboration,loan origination,training and development,quality assurance,teams

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