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Omega Healthcare
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Urgent Opening For Workforce Management ( WFM ) Bangalore

Urgent Opening For Workforce Management ( WFM ) Bangalore

Omega Healthcare

1 - 5 years

1 - 5 Lacs

Bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

Workforce Management Resource Planning Capacity Management Real Time Analysis Scheduling Workforce Planning Forecasting Resource Management WFM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location : Bangalore ( WFO )

Shift: Night Shift

Job Summary:

The Workforce Management (WFM) professional is responsible for forecasting, scheduling, real-time monitoring, and reporting to ensure optimal staffing and operational efficiency. This role supports business goals by aligning workforce capacity with demand, improving service levels, and reducing operational costs.

Key Responsibilities:

Forecast call volumes, staffing needs, and workload across departments.
Develop and manage employee schedules to meet service level agreements (SLAs).
Monitor real-time performance and adjust staffing as needed.
Analyze historical data to identify trends and improve forecasting accuracy.
Collaborate with operations, HR, and training teams to align workforce plans.
Generate and distribute daily, weekly, and monthly performance reports.
Identify gaps in staffing and recommend solutions.
Support business continuity planning and shift management.
Use WFM tools for scheduling and reporting.

Required Skills & Qualifications:

Excellent communication and coordination abilities.
Bachelor's degree in Business, Statistics, Operations, or related field.
2 - 5 years of experience in workforce planning or contact center operations.
Strong analytical and problem-solving skills.
Proficiency in Excel and WFM software.
Ability to work in a fast-paced, dynamic environment.

Immediate joiners are preferred

How to apply,

Kindly share your profiles to:

Mansoor.Shaikbabu@omegahms.com

Regards,

Mohammed Mansoor

HR Team

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