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LEAD - DELIVERY QUALITY

LEAD - DELIVERY QUALITY

Omega Healthcare

5 - 8 years

8 - 9 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

QA Associate Operations Team management Coding Billing Inspection US healthcare Stakeholder management Quality tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Team Leader Department: Delivery Quality Job Description: Participate in client calls and understand the quality requirements both from process perspective and for targets Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager Identify errors with high Inspection efficiency Provide face to face feedback and also send emails with the type of errors etc. on daily basis as per protocol Ensure correction of the error by the respective Operations associate Coach employees to minimize errors and improve performance Provide inputs to the training team on common mistakes made to enhance training curriculum Test files/batches for new clients/processes to be processed as part of familiarization Generation of QA reports on a daily basis Attainment of Internal & External SLA as per Process Defined. Meet and exceed inspection efficiency score, calibration score, knowledge and skills score, inspection productivity rate and any other appropriate metrics Record identified errors. This is an organizational record & can be used by the organization as it deems fit Job Specification: Must be a graduate (Bachelors or Masters) Minimum of 6 Years of Professional and Relevant Experience in US healthcare (RCM) in any of the following service lines: Coding (IPDRG) AR Billing Must have experience in Client and Stakeholder Management, Team Management. Good understanding of quality matrices Should have good understanding of quality tools Shift Details: General Shift / Day Shift Work Mode: WFO Location: Bangalore

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Omega Healthcare

www.omegahealthcare.com

Real Estate

Berwyn

51-200 Employees

264 Jobs

Key People

Dan Booth

CEO
Kevin P. McGowan

President and COO
Megan D. Jones

CFO

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LEAD - DELIVERY QUALITY

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LEAD - DELIVERY QUALITY

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

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