LEAD - DELIVERY QUALITY

Job Title: Team Leader

Department: Delivery Quality

Specialty: Ambulance Coding

Location: Chennai

Shift Details: General Shift / Day Shift

Work Mode: WFO

Job Description:

• Participate in client calls and understand the quality requirements both from process perspective and for targets

• Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager

• Identify errors with high Inspection efficiency

• Provide face to face feedback and also send emails with the type of errors etc. on daily basis as per protocol

• Ensure correction of the error by the respective Operations associate

• Coach employees to minimize errors and improve performance

• Provide inputs to the training team on common mistakes made to enhance training curriculum

• Test files/batches for new clients/processes to be processed as part of familiarization

• Generation of QA reports on a daily basis

• Attainment of Internal & External SLA as per Process Defined.

• Meet and exceed inspection efficiency score, calibration score, knowledge and skills score, inspection productivity rate and any other appropriate metrics

• Record identified errors. This is an organizational record & can be used by the organization as it deems fit

Job Specification:

• Must be a graduate (Bachelors or Masters)

• Minimum of 5 Years of Professional and Relevant Experience in US healthcare (RCM) in Coding.

• Must have experience in Client and Stakeholder Management, Team Management.

• Good understanding of quality matrices

• Should have good understanding of quality tools