LEAD - DELIVERY QUALITY

Job Description: As a Team Leader in the Delivery Quality department, your role will involve participating in client calls to understand quality requirements for both processes and targets. You will need to identify methods to achieve quality targets and implement them in consultation with the operations manager or team manager. Your responsibilities will include identifying errors with high inspection efficiency, providing face-to-face feedback, sending emails regarding errors on a daily basis, and ensuring the correction of errors by the respective operations associate. Coaching employees to minimize errors and improve performance will also be a key aspect of your role. Additionally, you will provide inputs to the training team on common mistakes to enhance the training curriculum. Testing files/batches for new clients/processes and generating QA reports on a daily basis are essential tasks. Meeting and exceeding internal and external SLAs, inspection efficiency score, calibration score, knowledge and skills score, inspection productivity rate, and other relevant metrics will be crucial. Recording identified errors will also be part of your responsibilities. Qualification Required: - Must be a graduate (Bachelors or Masters) - Minimum of 6 years of professional and relevant experience in US healthcare (RCM) in any of the following service lines: Coding (IPDRG), AR, Billing - Experience in Client and Stakeholder Management, Team Management - Good understanding of quality matrices and quality tools Additional Company Details: No additional details provided in the job description.,