Operations Support Analyst

• Resolve expert payment issues quickly and effectively, collaborating with the Client Solutions team to ensure effective and timely solutions while managing competing priorities
• Work with Finance to ensure timely, accurate payments, managing documentation and categorization with a focus on detail and deadlines
• Keep experts updated on payment status, adapting to changing priorities and handling multiple inquiries efficiently
• Track and manage expert inquiries through Zendesk, responding promptly and professionally while staying flexible to workload fluctuations
• Assist with expert registration and onboarding, ensuring a smooth process while adjusting to new procedures when necessary
• Follow internal SOPs, making updates as required based on changes in processes or regulations
• Deliver exceptional customer service by staying composed in stressful situations, prioritizing tasks effectively, and ensuring professionalism in all communications

• bachelors degree with relevant experience in client support or related fields
• 10 12 months of experience in Customer Support, Operations, Service Delivery, or related functions
• Ability to multitask, set priorities and manage time effectively
• Knowledge of basic technical skills like Mac OSX, Office Suite, Zendesk, MS Office and other project management tools.
• Ardent learner with an attitude of constantly improving oneself
• Self-motivated, disciplined, with strong interpersonal skills
• Able to build good relationships with external and internal stakeholders
• Strong passion for business and enthusiastic about taking part in shaping LYNK s growth
• Able to work independently, delivering results efficiently in a fast-paced startup environment
• Proven ability to stay composed under pressure, delivering high-quality results while managing workload effectively
• Excellent command in spoken and written English and Mandarin.
• Team players who thrive in uncertainty and like to make things happen

What We Commit To You

• Competitive remuneration package in a rapidly-expanding growth stage global company
• Cross-functional exposure and responsibility and enhanced bonus framework
• Work in a collaborative, co-creation hub
• An environment that respects diversity and inclusion
• Global exposure with the opportunity to work around the globe with our international clients and growing number of offices (Hong Kong, Shanghai, Singapore, Mumbai, Hyderabad, Ho Chi Minh and Toronto)