Operations Support Analyst

As an Ops Sup Analyst 1 at our company, your role involves providing operations support services such as record/documentation maintenance, account maintenance, and serving as a liaison between various stakeholders. Your main objective is to offer day-to-day operations support in alignment with Citi's operations infrastructure and processes. **Key Responsibilities:** - Perform business analysis and document current and future state of Client Reports and Advices - Provide regular status updates and create presentations for project participants - Collaborate with Legal & Compliance teams to ensure regulatory compliance - Act as the primary liaison between business stakeholders and technology - Create and facilitate training sessions, webcast demos, and write User Acceptance Test scripts - Manage project plans and follow up across various departments - Work on multiple projects simultaneously focusing on delivering regulatory client requirements - Ensure exceptional client experience by fulfilling client needs and meeting specific metrics - Assess risks in business decisions and uphold compliance with laws and regulations **Qualifications:** - Previous relevant experience preferred - Proficiency in Microsoft Office - General knowledge of client reporting and competitors - Working knowledge of SQL environments and database queries - Strong organization and time management skills - Problem-solving and decision-making abilities - Clear and concise written and verbal communication skills **Education:** - Bachelors degree/University degree or equivalent experience This job description provides an overview of your responsibilities and qualifications. Other duties may be assigned as required. If you require a reasonable accommodation for applying to this position due to a disability, please review the Accessibility at Citi. For more information on Citis EEO Policy Statement and your rights, refer to the provided resources. As an Ops Sup Analyst 1 at our company, your role involves providing operations support services such as record/documentation maintenance, account maintenance, and serving as a liaison between various stakeholders. Your main objective is to offer day-to-day operations support in alignment with Citi's operations infrastructure and processes. **Key Responsibilities:** - Perform business analysis and document current and future state of Client Reports and Advices - Provide regular status updates and create presentations for project participants - Collaborate with Legal & Compliance teams to ensure regulatory compliance - Act as the primary liaison between business stakeholders and technology - Create and facilitate training sessions, webcast demos, and write User Acceptance Test scripts - Manage project plans and follow up across various departments - Work on multiple projects simultaneously focusing on delivering regulatory client requirements - Ensure exceptional client experience by fulfilling client needs and meeting specific metrics - Assess risks in business decisions and uphold compliance with laws and regulations **Qualifications:** - Previous relevant experience preferred - Proficiency in Microsoft Office - General knowledge of client reporting and competitors - Working knowledge of SQL environments and database queries - Strong organization and time management skills - Problem-solving and decision-making abilities - Clear and concise written and verbal communication skills **Education:** - Bachelors degree/University degree or equivalent experience This job description provides an overview of your responsibilities and qualifications. Other duties may be assigned as required. If you require a reasonable accommodation for applying to this position due to a disability, please review the Accessibility at Citi. For more information on Citis EEO Policy Statement and your rights, refer to the provided resources.