Operations Support Analyst

As an Officer, Operations Support Analyst 1 (Internal Job Title: Ops Sup Analyst 1 - C09) based in Chennai, India, you will be a valuable member of the team, provided with the necessary resources to meet your unique needs. You will be empowered to make healthy decisions and manage your financial well-being to plan for the future. **Core Responsibilities:** - Act as an escalation contact between analysts and the business. - Provide oversight of the function to ensure timely completion of all activities. - Assist in process reviews related to policy changes. - Reconcile accounts daily and monthly following prescribed processes, escalating any non-reconciled items appropriately. - Process Travelers Checks according to documented procedures. - Track and work within the required Service Levels. - Manage different work queues and assist in producing department MIS and reporting. - Take personal responsibility for your performance, identifying enhancements to processes that yield tangible benefits. - Deliver a high level of customer service to internal customers. **Key Deliverables:** - Verify and process customer requests/instructions through various channels with proper due diligence. - Communicate with customers and resolve investigation cases within designated time frames, if required. - Follow through on tasks and take ownership to ensure they are completed to the required standards. - Adhere to policies and standard frameworks set by the company to meet client needs. - Meet all Control and Compliance requirements and update procedures as necessary. - Ensure day-to-day operations are performed and SLAs are met as agreed for all businesses. - Ensure timely and accurate processing and customer resolution. - Escalate incomplete/delayed processing promptly. **Qualification Required:** - Bachelor's degree with a minimum of 3-5 years of banking experience preferred. - Prior experience in processes like settlements, Complaints Handling, reconciliation, sanction screening would be an added advantage. **Additional Details:** - Flexible to work in UK/US time zone and holidays. - Excellent communication skills, both verbal and written. - Proficiency in Microsoft Office applications including Excel, Word, and Outlook. - Knowledge of risk & controls to resolve first level escalated inquiries. - Computer literate with the ability to grasp in-house systems quickly. - Demonstrates collaborative competency.,