Process Delivery and Enablement Professional

4 - 6 years

12 - 16 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

service delivery change management assurance analytical consulting manager technology hr management continuous improvement service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Coordinate and manage the development of the CoE function strategy and roadmap in collaboration with CoE leaders.
Support the CoE in designing a sustainable and scalable process framework across all GDS locations.
Facilitate change and support the implementation and successful adoption of special projects and initiatives, e.g., global project cascades, GDS feasibility assessments, and evaluations of current and future ecosystems arising from turnkey projects.
Ensure that functional operating capabilities (e.g., processes, technology, data, and organisation/people) are appropriate to achieve the CoE strategy and performance targets. Where possible, optimise the CoE service delivery model in alignment with the overall Talent operating model strategy and standards.
Collaborate with process owners in the CoE to co-define and co-deliver solutions aligned with business expectations and Talent strategy.
Work with Talent process, technology, and data specialists to review, reject, or prioritise change requests originating from the CoE.
Ensure timely governance and leadership decisions within the CoE and communicate these effectively to team members and stakeholders.
Provide effective CoE performance reporting to enable stakeholders with insightful, accurate, and timely reports on function performance (e.g., service delivery volumes, costs, emerging trends).
Identify opportunities for continuous improvement within the CoE team (e.g., process streamlining, optimising, and standardising delivery across GDS).
Define a function vendor strategy as required and manage vendor relationships to optimise service delivery standards and costs.
Ensure compliance with local regulations and manage risks (e.g., statutory compliance, audit findings).

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