Global Vendor Specialist

Uber

11 - 12 years

17 - 18 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

bpo business improvement contact center operations root cause analysis data analysis project management vendor relations customer experience performance improvement sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Track day to day BPO (vendor) performance metrics
Report critical call outs and business improvement insights
Execute performance improvement projects across vendors and businesses
Create and follow through with root cause analysis of identified problem areas within our vendor operations
Build and maintain a working relationship between Uber and Vendor partners
Coordinate & organise cross-functional projects while maintaining robust documentation
Proactively identify problem areas to drive KPI improvements through data analysis and present them in a meaningful way
Draft stakeholder communications

Required Qualifications and Skills:

Ability to work US business hours
Strong skills in using Google Workspace suite (Slides, Sheets, Docs, etc)
Knowledge of Uber products and business within the US & Canada market
Effective time management, self starter & tenacious problem solver
Collaborate closely with internal program stakeholders to identify, develop, and implement strategies for streamlining processes and executing program demands.
Communicate effectively with all levels of the organization, providing regular updates on project status, challenges, and achievements.
Identify areas for improvement in vendor operations and compliance, proposing and implementing changes that enhance efficiency and effectiveness

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