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Uber
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Global Vendor Specialist

Global Vendor Specialist

Uber

0 years

0 Lacs

hyderabad telangana india

Posted:3 days ago| Platform:

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Skills Required

management tracking documentation data analysis metrics report drive solver strategies compliance efficiency effectiveness sql presentation design

Work Mode

On-site

Job Type

Full Time

Job Description

About The Role

The Vendor Management Specialist is an important part of the overall VM team. He/she will manage - Daily/ Weekly/ Monthly site performance metric tracking, provide KPI trends, insights & highlight problem areas within managed businesses.The selected candidate will also be responsible for coordinating cross functional projects and documentation while driving data driven analysis in order to identify problem areas.

Key Responsibilities Includes

Track day to day BPO (vendor) performance metrics
Report critical call outs and business improvement insights
Execute performance improvement projects across vendors and businesses
Create and follow through with root cause analysis of identified problem areas within our vendor operations
Build and maintain a working relationship between Uber and Vendor partners
Coordinate & organise cross-functional projects while maintaining robust documentation
Proactively identify problem areas to drive KPI improvements through data analysis and present them in a meaningful way
Draft stakeholder communications

Required Qualifications and Skills:

Ability to work US business hours
Strong skills in using Google Workspace suite (Slides, Sheets, Docs, etc)
Knowledge of Uber products and business within the US & Canada market
Effective time management, self starter & tenacious problem solver
Collaborate closely with internal program stakeholders to identify, develop, and implement strategies for streamlining processes and executing program demands.
Communicate effectively with all levels of the organization, providing regular updates on project status, challenges, and achievements.
Identify areas for improvement in vendor operations and compliance, proposing and implementing changes that enhance efficiency and effectiveness.

Highly Desired Qualifications and Skills:

Expert skill level of Google Workplace suite (Slides, Sheets, Docs)
Strong experience/capability using SQL
Excellent story-telling and presentation design skills
Prior experience in driving customer experience delivery
Project management experience
Experience with data analysis
Experience with contact center operations
Experience with BPO vendor relations

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Global Vendor Specialist