Posted:2 days ago|
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Work from Office
Full Time
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-Shift and schedule adherence.
-Actively support the advertiser in all aspects through to code implementation, keeping the advertiser and other key stakeholders informed and updated through the process .
-Timely follow-ups and schedule callbacks to customers where necessary.
-Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments/tasks.
-Make advertisers and their needs a primary focus of his/her actions; developing and sustaining productive customer relationships.
-Display expertise and thorough understanding of products and processes.
-Escalate problems/issues to the Supervisor / Technical Experts when warranted.
-Meet QA/QC requirements and other key performance metrics.
-Proactive communication with advertisers and stakeholders.
-Strict adherence to company policies and processes.
-Effective use of tools.
-Driving For Results: Challenging, pushing the organization and themselves to excel and achieve.
-Basic knowledge of Website Development/Structure.
-Pipeline Creation/Lead Generation.
-Customer Success: Doing the right thing for customers.
-Self-motivated: Inspiring, enthusiastic, and passionate about doing a good job.
-Strategic Planning: Able to strategize well.
-Planning And Organizing: Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities.
-Decision Making: Making good decisions in a timely and confident manner.
-Interpersonal Communication: Communicating clearly and effectively with people inside and outside of the organization.
-Business Acumen: Understanding of business and concepts, and using both general and specific knowledge to be effective.
-Resilient & self-driven: A proactive & never-give-up attitude.d change management.
Resilient & self-driven: A proactive & never-give-up attitude.
-Excellent communication skills (verbal and written)
-Strong phone presence
-Strong presentation skills at all levels
-Proven negotiation skills
-Analytical, with a strong focus on critical thinking
-Strong problem-solving ability
-Any graduation/ Diploma (10+2+3)
-Min 4 yrs experience in international Sales or International voice role.
-Knowledge in Digital Marketing.
-Inside Sales Experience.
-Should be flexible with any shifts.
-International BPO exposure mandate.
-International Voice Sales process experience an Add On.
Regards,
Banani Karmakar
7044219047
banani.karmakar@marketstar.com
 
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