is a fast-growing IT solutions consultancy head with headquarters based in London and a proven development center in Trivandrum, India, a near shore office in Sofia, Bulgaria and in Melbourne, Australia.Our areas of expertise include delivery of digital solutions (eCommerce solutions and Non commerce), multi-channel retail solutions and project management amongst others.We provide best of breed solutions and services to several blue-chip clients primarily within retail, financial services, and other industries.We have built our delivery focused reputation upon technical innovation, in-depth business knowledge, and creative vision, all of which supports our objective of helping clients to gain true value from digital solutions.We have a platform-neutral independent approach working with the world's leading technology partners (Salesforce, SAP Commerce, Magento, BigCommerce, CommerceTools and Middleware.Tryzens has been awarded Salesforce Commerce Cloud's EMEA delivery partner of :The Jira Administrator plays a key role in enabling operational excellence through the management, optimisation, and automation of core business tools including Jira, Confluence, Power BI, and Power Automate.This self-driven individual will lead improvements, support cross-functional teams, and ensure data integrity and system efficiency across platforms.The role also includes technical ownership of platform upgrades and vendor engagement.
Duties & Responsibilities
Jira & Confluence Administration :
- Lead training programs for staff on best practices and processes.
- Manage permissions, workflows, field configurations, screen schemes, and add-ons.
- Troubleshoot issues and support global teams.
- Maintain data quality and archive outdated projects.
- Lead the Jira Improvement Board and communicate changes effectively.
- Create, update, and maintain complex Jira workflows and configurations.
- Raise and manage technical queries with Atlassian support as needed.
- Upgrading/migration of Jira and Confluence versions, including rollout planning and staff
enablement.
- Good experience in both Cloud/DC Jira.
- Have a good knowledge and understand the integrations between the Jira dc and Jira cloud.
- Active to check the security vulnerable and take necessary action.
- Connect with Atlassian if any queries required.
- Build the plugins if any requirement.
Process Improvement & Automation
- Identify and implement improvements to ways of working across teams.
- Support the business to automate processes using Power Automate to reduce manual effort and errors.
- Architect solutions to meet business needs and improve operational efficiency.
Reporting & Insights
- Build and maintain Power BI reports and dashboards for operational and strategic use.
- Troubleshoot Power BI issues and manage backend configurations and data models.
- Collaborate with stakeholders to gather requirements and deliver actionable insights.
Platform Ownership & Support
- Proactively manage support queues and user Evaluate new platform features and train teams on their use.
- Ensure system integrity and performance through regular testing and Skills :
- 3+ years of experience with Jira APIs, tool integration, and Jira Configuration Manager.
- Ability to create custom scripts in Jira to automate workflows and extend base functionality.
- Experience with Confluence administration and usage.
- Jira server maintenance and service management experience.
- Experience developing and deploying custom plugins for Jira.
- Strong understanding of Power BI, including backend data modelling and troubleshooting.
- Experience with Power Automate or similar automation tools.
- Excellent written and verbal communication skills.
- Proven ability to work independently and proactively in a fast-paced :
- Experience in Agile Scrum methodology.
- ITIL Certification and Jira & Qualifications :
- Degree educated / equivalent.
(ref:hirist.tech)
