Overview Make your mark at Comcast - a Fortune 30 global media and technology company. Become part of our award-winning, international engineering team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. You’ll do the best work of your career right here. Success Profile What makes a successful Triage and Analysis Engineer 2 at Comcast? Check out these top traits and explore role-specific skills in the job description below. Results-driven Adaptable Inventive Entrepreneurial Team Player Problem-Solver Benefits We’re proud to offer comprehensive benefits to help support you physically, financially and emotionally through the big milestones and in your everyday life. Paid Time off We know how important it can be to spend time away from work to relax, recover from illness, or take time to care for others needs. Physical Wellbeing We offer a range of benefits and support programs to ensure that you and your loved ones get the care you need. Financial Wellbeing These benefits give you personalized support designed entirely around your unique needs today and for the future. Emotional Wellbeing No matter how you’re feeling or what you’re dealing with, there are benefits to help when you need it, in the way that works for you. Life Events + Family Support Benefits that support you no matter where you are in life’s journey. Triage and Analysis Engineer 2 Location Chennai, India Req ID R403119 Job Type Full Time Category Product Development Date posted 06/16/2025 Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Comcast is looking for a talented and dedicated Support Engineer to assist in the triage and analysis of field issues associated with deployed software on devices. These devices use Comcast’s Reference Design Kit (RDK), which is deployed at Comcast on over 15 million devices spanning video and broadband. The Support Engineer function is critical to the successful development and deployment of new features and fixes in versions of the RDK stack that get released to the field on a two week cadence. Comcast’s development environment is advanced and highly integrated. It uses industry standard tools that are combined effectively to support a fast-moving, agile development cycle. The combination of these tools running on cloud infrastructure, coupled with an effective use of Open Source code, allows Comcast to deliver features and products against aggressive timelines. Job Description Core Responsibilities: As a key member of the team, you will be responsible for rapid identification and root cause of field issues, resulting in providing the right level of guidance to the development team on where the problem lies and recommendations to address the problem.You will leverage your excellent problem solving skills to triage customer issues and identify the source of the issue quickly, and help with fixing the field issues and communicating back to the field. As an experienced debugger, you will isolate faults and solve problems quickly. You will analyze the Business Intelligence / Metrics to get an early indication of customer issues and act on them.You will work in a fast paced environment, and leverage your excellent communication skills to interact with internal and external teams.You will use Agile Methodologies in your work efforts. Key requirements and experience include : 3-5 Yrs of experience in Software development and good knowledge and understanding of the SDLC (Software Development Life cycle) Working Experience in the Networking / Communication Domain Preferred Knowledge in the Wifi, RDK, networking Ability to understand the overall software stack and various components which are running on the Wifi router, video set top box or TV, with concept knowledge on Networking, IP Video, SNMP, WebPA, Linux debugging etc Bachelor’s Degree in Engineering / Comp Science or relevant work experience Expected software skills include: Mandatory: Programming – C/C++ with debugging experience in gdb Operation System – Linux Scripting – Shell Scripting, python Preferred: Networking experience Markup languages - xml, json, html Preferred Tools – Splunk, Tableau, Elastic, datadog or similar Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 2-5 Years