Travel Operations Manager

Job Title: Travel Operations Manager
Location: Shilgoan, Diva Thane

We are looking for a dynamic and detail-oriented Travel Operations Manager to lead and optimize our travel operations processes. As a key part of our operations team, you will ensure seamless travel bookings, manage supplier relationships, support automation initiatives, and deliver an exceptional experience to our B2B and B2C clients. You will collaborate closely with product, tech, and customer support teams to drive operational excellence across our travel tech platform.

Key Responsibilities:

• Oversee day-to-day operations related to flight, hotel, and holiday bookings across the platform.
• Monitor and manage PNRs, cancellations, modifications, refunds, and rescheduling processes.
• Work with tech teams to identify operational pain points and improve automation and workflows.
• Maintain strong relationships with GDS (e.g., Amadeus, Sabre) and non-GDS suppliers, aggregators, and consolidators.
• Handle escalations, service issues, and ensure SLAs are met for customer queries and transactions.
• Implement SOPs and process enhancements to improve operational efficiency and reduce turnaround time.
• Collaborate with QA, Product, and Engineering teams to identify bugs or integration issues with booking engines.
• Manage a team of operations executives and support their training, performance tracking, and growth.
• Provide data-driven reports to leadership on operations KPIs, supplier performance, and user behavior.
• Stay updated with travel industry trends, OTA practices, and regulatory guidelines (e.g., DGCA, IATA).

Requirements:

• Bachelor’s degree (preferably in Travel, Tourism, Business Administration, or Hospitality).
• 5+ years of experience in travel operations; experience in a travel tech company/OTA/SaaS is a plus.
• Hands-on experience with GDS tools (Amadeus/Sabre/Galileo), hotel booking platforms, and DMC APIs.
• Strong understanding of end-to-end booking processes (flights, hotels, ancillaries).
• Excellent leadership, communication, and problem-solving skills.
• Proficiency with Excel, CRM tools, and ticketing systems (e.g., Freshdesk, Jira).
• Exposure to tech-driven process automation and dashboards is preferred.
• Ability to thrive in a fast-paced, agile, and collaborative environment.

Preferred Qualifications:

• Knowledge of multi-tenant SaaS architecture in travel domain.
• Prior experience working with mid-office/back-office tools.
• Certification in travel management, IATA, or PMP (preferred but not mandatory).

Job Type: Full-time

Pay: Up to ₹60,000.00 per month

Benefits:

• Provident Fund

Work Location: In person