Travel Operations Manager

Role & Responsibilities

• Managing complete operations related to domestic & international travel bookings.
  
• Air ticketing handling customer queries, fare comparison, blocking & issuing tickets.
  
• Designing customized itineraries as per client requirements and budget.
  
• Managing hotel reservations, transfers, sightseeing & activity bookings.
  
• Coordinating with DMCs & suppliers for best rates and service quality.
  
• Ensuring smooth execution of bookings and travel operations from inquiry to closure.
  
• Monitoring daily operations, maintaining records & ensuring timely confirmations.
  
• Handling escalations with vendors and resolving last-minute travel issues.
  
• Preparing quotations, travel proposals, invoices & vouchers.
  
• Supporting sales team with product knowledge and operational coordination.
  
• Ensuring customer satisfaction through prompt support and communication.
  

Preferred Candidate Profile

• Minimum 1–3 years experience in travel operations (Ticketing + Itinerary Building + Hotel Booking).
  
• Strong knowledge of GDS ticketing platforms (Amadeus/Galileo/Sabre preferred).
  
• Good network and coordination skills with DMC suppliers.
  
• Must be detail-oriented, organised and good at multitasking.
  
• Excellent communication skills – written & verbal.
  
• Ability to work under deadlines and handle pressure during peak travel seasons.
  
• Candidates with experience in Holiday Packages / FIT / GIT will be preferred.